I'm having problems using "7.1 surround sound" I managed to unlock the function with the code that comes in the phone case, it worked on one of my computers, but I went to test it on my notebook and when I try to use 7.1 surround, there is simply no sound. There is another audio selection option in the headset windows, the "Razer Kraken X Usb" and the "7.1 Surround Sound" option, when I use the first one I hear normal sound in the earphone, but you can see that the 7.1 is not in operation. When I try to use the second option, simply no sound comes out (as well as the attachment in the photo below). I would love to help, it's been a while since I bought the headset and so far I haven't been able to solve the problem.
Page 1 / 1
Have you tried reinstalling the drivers of your device? Please send me the serial number of your headset via PM. I can use it to verify its model and take a closer look at the issue. Let's continue from there.
I'll lock this thread now.
I'll lock this thread now.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.