HELP!!! RAZER KRAKEN X USB | Razer Insider
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HELP!!! RAZER KRAKEN X USB

  • December 5, 2021
  • 3 replies
  • 14 views

Today I received these headphones as a gift, but without a box. and cannot activate 7.1 Surround Sound. what can I do?
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3 Replies

Sye_The-Vie
Vanguard
  • VANGUARD
  • December 6, 2021
Sounds like you received a second hand Kraken X. 7.1 Surround Sound activation can only be applied to one RAZER ID. If the previous owner have already activated the 7.1 Surround Sound in his/her account, then............ If the headset is new; the 7.1 SS card comes in a scratch card or through email. Once you register RAZER product to your RAZER ID, you will receive a 7.1 SS activation code to the email address you have registered within a week. If it has been more then a week, wait for one of the RAZER official support to be in contact with you through this thread. Prepare the followings~~~
  • Name
  • S/N
  • P/N
  • Proof of purchase (legal receipt)
  • Email address &/or RAZER ID used for registering your RAZER product

  • Author
  • December 6, 2021
so I guess I can throw them away. that I have no proof that I bought them. I just got the headphones, that's all :frown_:

UniQueRo
so I guess I can throw them away. that I have no proof that I bought them. I just got the headphones, that's all :frown_:
Do you have a receipt or invoice sent to you via email? I can check if you are eligible for code generation if you can provide me the following via PM: a. Serial number: b. Email address: (the one linked to your Razer ID.) Let's continue from there. I'll lock this thread now.