Yeah, Razer support’s passion for being incompetent is nearly as impressive as their products ability to be completely useless garbage. Love to see a competitive industry.

Hello Coffeecoolbase161,

I hope you're doing well today. You have the option to initiate an RMA through our  Support Page. But, If you could PM me with your device serial number and provide more details about the problem. This way, I can better understand your situation and offer some troubleshooting steps. If we determine your mouse is defective, I can submit a case on your behalf. Please be informed that our chat and email support teams will also follow the same protocols before approving a replacement. All the best!