I can't buy it. It asks me for a phone number from the region that I don't have, since I have another one from another region. | Razer Insider
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I can't buy it. It asks me for a phone number from the region that I don't have, since I have another one from another region.


Hi, I'm still the same as I was at the beginning a couple of weeks ago. I was going to give up, but I need to fix it. I can't make any purchases from my Fortnite account to my Razer account. I am adding images of the same problem that I have had for more than a couple of weeks now and none of your colleagues have been able to solve it. It always asks me for the phone number of the same region, which I have already mentioned to several colleagues that I have another one from the other region that is incompatible with what it asks me for when I can buy and it is a never-ending loop. I do not have a phone number from the region therefore I cannot buy. You have already tried to put the Microsoft authenticator and even my email but nothing at all. When trying to carry out the operation, the annoying little window appears to enter a phone number from the region that I have previously mentioned and it is impossible because I have it from Spain and it asks me for one from Turkey. I have always made purchases and purchases as you can see and very frequently, that is, I am a good customer who now cannot carry out operations and I am stuck or stopped without a solution. If only it was possible to cancel that step of the phone that was added a few months ago I could surely continue making almost daily operations without stopping. Sorry for such a long text and explanation. I would need help with this or a solution other than the ones above that haven't been successful. Thank you in advance.

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3 Replies

  • Author
  • Insider Mini
  • 4 replies
  • April 21, 2025

 


  • Author
  • Insider Mini
  • 4 replies
  • April 21, 2025

 


Razer.sushi.boi

Hello there, ​@manu8773!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.


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