I deleted my mouse's software | Razer Insider
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I deleted my mouse's software

  • 12 December 2023
  • 3 replies
  • 43 views

I own a Basilisk Ultimate and i was experimenting some issues with my cursor not working, after checking really quick why this happened, i tried uninstalling the mouse’s drivers on device manager.

After that, i was giving the option to delete its software which i thought meant synapse or something like that, so i agreed (i foolishly decided to not give it that much importance); after a few minutes i checked that the mouse is not recognized while on bluetooth by synapse but it is if wired.

Is there a way i can undo this? and sorry for messing with stuff i shouldnt


3 Replies

I own a Basilisk Ultimate and i was experimenting some issues with my cursor not working, after checking really quick why this happened, i tried uninstalling the mouse’s drivers on device manager.

After that, i was giving the option to delete its software which i thought meant synapse or something like that, so i agreed (i foolishly decided to not give it that much importance); after a few minutes i checked that the mouse is not recognized while on bluetooth by synapse but it is if wired.

Is there a way i can undo this? and sorry for messing with stuff i shouldnt

Just to be sure, the mouse is marked as HID-compliant mouse when on bluetooth, tried updating the firmware, looking for drivers, and also using the pairing utility but nothing seems to be working

I did the same thing but its worse, it can’t connect either wirelessly or wired which means i cannot update the firmware. It’s been like this for well over a year, it doesn’t work AT ALL and isn’t detected by my laptop (no indicating sound and the device doesn’t show up on device manager). When it IS wired there is light only from optical sensor thing but all other indicating lights are DEAD.

i just came back today to try again only to have my hopes crushed again, i did make a bunch of progress looking for the issue but to no avail. I uninstalled the bluetooth usb driver to see if updating truly reinstalls it and it works but this doesnt do the same with my mouse.

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