I have been waiting 2 weeks for RMA contact | Razer Insider
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I have been waiting 2 weeks for RMA contact

J
I created a support ticket over two weeks ago upon finding out that my newly purchased Razer Book arrived with dead pixels. Following a lengthy live chat, where I verified this issue, I was promised contact from the relevant team within days. That ticket was created on 17/01/2023, it is now 31/01/2023, and I still do not have a fully functioning laptop nor any timeframe for when I will be getting one. I have not received any emails or support updates in regard to returning my laptop. Considering the amount of money I spent on said laptop, and the fact I paid a premium for RazerCare, this is absolutely unacceptable. Furthermore, considering I am protected from faulty goods by UK law, and the timeframe it has been since I was due my replacement, I will be in contact with the relevant agencies and legal support unless my case (#) is progressed imminently.
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6 Replies

T
My payment is pending please reload quickly 5 minutes
S
  • Shjshsbsb
  • 1 reply
  • February 5, 2023
Hello, I am having the same problem. Did you solve it somehow?
T
sir please mera pemen ko succesful kar do
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P
I'm having the same problem as well, have you gotten a response yet?
Razer.Zionzedd
Timberwolfgeostreet574
sir please mera pemen ko succesful kar do
Hi Timberwolfgeostreet574, Razer has a dedicated team handling all Razer Gold and Silver-related concerns. You can reach them through this link: https://gold.razer.com/ticket-inbox/submit. They will get back to you via email within 24-48 hours. If you already have an existing case number, please send it over through PM so I can coordinate with the Razer Gold Team.
Razer.Zionzedd
JJasper_
I created a support ticket over two weeks ago upon finding out that my newly purchased Razer Book arrived with dead pixels. Following a lengthy live chat, where I verified this issue, I was promised contact from the relevant team within days. That ticket was created on 17/01/2023, it is now 31/01/2023, and I still do not have a fully functioning laptop nor any timeframe for when I will be getting one. I have not received any emails or support updates in regard to returning my laptop. Considering the amount of money I spent on said laptop, and the fact I paid a premium for RazerCare, this is absolutely unacceptable. Furthermore, considering I am protected from faulty goods by UK law, and the timeframe it has been since I was due my replacement, I will be in contact with the relevant agencies and legal support unless my case (#) is progressed imminently.
Thanks for sharing your concern here and bringing it to our attention. I checked your case and the relevant team already sent you a prepaid label to proceed with RMA on the 1st of February. I also sent a follow-up to keep your case forward. Please check your emails for updates as well. Feel free to PM me anytime should you need further assistance. *Case # removed from comment/post.
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