I've shipped my defective keyboard for replacment and im not getting it back after a month | Razer Insider
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I bought a Razer Hunstman TE  on the razer website and after around a month, I realized that one of the keys was mushy and not tactile. So I contacted razer support, and they told me I would get a replacement keyboard once I ship them my defective one. I shipped them the defective unit on August 17th, they emailed me back with an update on september 2nd saying they recieved the keyboard and it will take 3 business days for them return the new one. Its been almost a month now and i haven’t got a single update from them again. I checked my RMA status on the site as well as the tracking number and it still says its pending?????

 

It was already enough buying a defective keyboard from razer, and now im waiting for over a month just to get a replacement!?! Really Razer!?!?

Hi Gunmetalfocussleek262,

I’m here to help you with your RMA concern. Please send me a PM with your case number or email adress so I can review your contact history and submit the complaints regarding the replacement delays on your behalf. Let's continue our conversation privately.