Razer Support

I bought the 18" razer backpack less then 8 months ago and already 3 of the rubber handles on the zipper have broken off. I don't want a return cause I love the backpack I just want new zippers. I don't want to use just any old zipper. 

Hi,i lost my dongle for my Razer naga v2 hyperspeed. where can i buy a replacement dongle ? greets Roel

Integrated graphics still work, but the RTX 3070 not working, is not recognized in task manager, and shows “Windows has stopped this device because it has reported problems. (Code 43)” in device manager properties. I have never had this problem before and it happened immediately after updating from windows 10 to windows 11.

I couldn’t find a direct support link to use, but I’m looking to merge accounts or change the email with a Razer account I created in 2022.The account is still being used on my PC, but the email associated with it has been deleted and no longer accessible. I’m unable to change the email due to the 2-step-verification codes being sent to the email.I can verify the needed information as well. To whoever who can help, thank you!

i bought 2 razer gold codes and it says it already redeemed can you checkif its really redeemed or a glitch happened and if i can know when it got redeemed 

I tried scratched my razor gold card but all the code of the card just rubbed off

hello razer» iam acontent creator from egypt i neep to be part from razer community i hope to make collap with you i signed up from 3 months and iam still waiting any answer about my order about collap and ineed to any answer thx btw for take care our community

As stated I have lost my dongle and id like to see if I can order a new one or where I can pick one up!

Hello, I’ve had my V2 Pro for a while now and my usb dongle stopped working. Not sure if the USB got damaged in any ways but I tried connecting it to other devices and it doesn’t work either. Is it possible to get a replacement for my USB dongle?

Can I pair my Razer Hammerhead V3 Hyperspeed headphones (the version without a dongle, using the case as a 2.4GHz hub) with a dongle so I no longer need the case?

Would really appreciate some assistance solving this ongoing issue I’ve faced since switching to Razer products.Running Windows 11Launching the Synapse start menu shortcut in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Razer as administrator doesn’t open anything and nothing labeled as Razer appears in Task Manager.I’ve also added Razer Program Files, Program Files x86, and %appdata% folders to windows defender exclusions under virus and threat protection.Launching C:\Program Files\Razer\RazerAppEngine\RazerAppEngine.exe also doesn’t workMain problem with this current workaround is that I have to pin a shortcut to the Start Menu which will change with every Synapse update. 

I recently purchased a Razer Barracuda X headset after using a very old and broken headset for a long time. I am extremely happy with it save for one thing: in some of the games I play, audio that originates from a certain distance or is below a certain volume seems to just get cut out. I cannot hear sounds other players make unless they are relatively close to me. I’ve tried pretty much everything I’ve seen online. This issue persisted between devices, after completely uninstalling 7.1 surround sound and restarting my computer, trying different USB ports, adjusting computer audio settings, etc. My old headset, despite being very low-end and broken, still registered the quieter sounds that originated farther from my location. I haven’t seen anyone else mention this specific issue, but I’m hopeful that someone can give me guidance on how to fix this. Thank you in advance to anyone who can help me!

Hey, I recently bought the blackshark v3 pro headset for my Xbox and my dongle appears to have stopped working. I was looking to purchase a new one but saw that you guys don’t sell them. I’m not sure if there’s anywhere else to get one either. Any help?

Hello. I lost the USB C dongle for my Razer Barracuda X Chroma headset. Is it possible to get a replacement ?

Hello Razer Support,I recently purchased a used Razer Viper V3 Pro, but it did not come with the wireless dongle.Could you please let me know whether I can purchase a replacement dongle and how I can pair it with the mouse? I can provide the serial number, photos, or any other information you need.Thank you for your help.Best regards

Hello, my keyboard is acting strangely; some keys are disconnecting randomly and for no apparent reason. Could you help me?   bonjour, mon clavier fais des chose bizarre il y a des touches qui se déconnecte sans raison et aléatoire pourriez vous m'aider ?

Although I registered my Blackshark V3, I couldn’t receive activation code for 7.1 surround sound. What should I do to receive the code?

How can I appeal to have my Discord account unbanned by Razer Discord community?   I was previously banned from the Razer Discord community because my account was hacked

Hey everyone,Just wanted to share how I fixed a super frustrating issue with my Razer BlackShark V2 Pro (2023) on Windows 11.Basically, Synapse wasn't saving my audio settings, and the EQ/mic enhancements just refused to work properly after restarting or reconnecting.Tried reinstalling drivers, Synapse, even THX... nothing worked. But here’s what finally solved it: Download and clean install Windows 10. (Yeah, I know—sounds dumb, but trust me. Win11 skips some stuff.) After Win10 install, open Windows Update and let it download all missing drivers and updates. This part is key. My headset finally installed correctly here. Once everything works fine on Win10, upgrade back to Windows 11. After upgrade, the system kept the working drivers from Win10 and everything just worked

I just bought the the new Cinnamoroll edition of the Kraken V2 Bluetooth headset.  Just found out I cant use it with my Playstation but obviously thats a Playstation thing.  They work just fine playing music on my phone but when I try and connect to my PC its a whole MESS.  The headset wont stay connected to the computer for more than 5 seconds at a time.  And if it does, theres no audio at all.  Ive double checked that they are my “default audio device” and Im right next to my computer so theres literally no distance at all between the devices.  I saw somewhere online that having a bluetooth mouse could be the issue but i refuse to believe one other device using bluetooth can mess things up this badly.  and given that they work just fine using bluetooth on my phone in the same place im trying to use it with my computer i doubt thats the issue.  Please help :(

I have two Razer accounts. I need to delete one with a Google account. Can you help me fix it?

Good afternoon,  I purchased the viper 8k ambidextrous mouse and it arrived two days ago, since then the left click has completely stopped working, probably at least 10 times by now. Having to unplug the mouse and back in again to get it working or use a different mouse to be able to go through options.Things I have tried.Tried multiple different USB ports on the computerUninstalled and reinstalled the firmwareUninstalled  Synapse and reinstalled itTried using the mouse with and without Synapse being open.Tested my other mice to make sure it wasn’t a USB port issue, they worked fine.  I have gone through the forum and it seems those are the main “fixes” that have been given to test so I have gone through them and it’s still happening. It is a shame as I’ve never gone with razer before and saw I could finally get a mouse for left handed side buttons which are seemingly rare nowadays. If there is a fix for it I haven’t yet tried I will happily give it a go. The mouse does seem quite comf

Hi there!I’ve got a razer tartarus V2 and a pro. And recently upgraded from synapse 3 to 4. Which seemed fine at first. But along the way i’ve come to notice atleast 1 quite annoying issue.In synapse 3 i was able to use right and left alts distinctly, but seem to be unable to do so now. Even tho my old profile keys still recognize them, i cannot add new ones or change old ones.For example. On G1 i want the ‘hotkey’ Right Alt + 1. Which would show exactly like that on synapse 3. When i try to do this now on synapse 4. The only registration that happens is Alt.Even when using another program that DOES support it (logitech Ghub, Corsair Icue) and configure a hotbutton there to then press and try to insert into synapse, it simply fails.How can we fix this? Because with macro’s it works, but macro’s are simply slower. I’ve attached a screenshot of an imported keyboard fuction, which works like a charm. 

Hi All, when we can have the software for MAC of Tartarus V2, system macOS Sonoma version 14.5

I had ordered a Kuromi keyboard at an in person store to be delivered to my home, this was 9 days ago now. I received an email showing the receipt but have yet to receive an email confirming that it has been shipped and am wondering what is up with that. When should I expect an email confirming that it has been shipped, if it even has been shipped?