Razer Support

I have registered in BlackShark v3 X in my account but didn’t receive the code.I only received one product registered email.I also tried resend code function but still not working. I have checked the spam box.Thanks for any help. 

I lost my phone and I need to change my mobile number because the system asking me 2FA I am no longer access on it. I just wanted to top diamonds on my mlbb account. Please resolve please 🥺

This problem occurred within the last 3 days, as I had been using the USB connected mode on this past Sunday.here’s a couple things just to get an idea with what I’m dealing with.Controller’s LED Razer name thing cycles through its colors Controller vibrates when first powered on or following me trying to reset it Multiple Console restarts and shutdowns, both with the controller plugged in and not plugged in. Multiple Controller restarts Not detected by my Mac as a device Not detected by the “Razor Controller Setup for Xbox” appI have not attempted Bluetooth connection yet as I’m away from home but will try it tomorrow afternoon, as well as hooking it up to my PC to see if I can update firmware or something like that. I am so confused and honestly angry that it suddenly stopped working and since I bought it December of 2025, my 1-year warranty is no longer valid. I could really use some help here.

I connected my headphones to my xbox and now they will not stop connecting to them no matter what I do, if there is a way for me to factory reset them or if I can remove them from my xbox it would be much appreciated.

I cannot pair my type pro ultra.  I hold Fn+1 (or 2/3) to try and have it appear on my bluetooth list for my pc to pair and I cannot get any profile to light up on the C, 1, S lights.  I only continue to have a blinking C light.  It had worked fine for a while, I paired to another PC then tried to pair back to my original PC and it refuses to work.  **Edit**Problem was solved by updating the firmware for anyone else having this issue out there. (probably should have tried that first before posting in the first place.)

Razer Pro click refuses to go into pairing mode / cannot be detected by any devices to perform a pair.Currently:It is impossible to pair it with another new device or a previously used device.There is no option to hard reset the mouse.The firmware has been updated and is up to date as of today.Flashing previous firmware does not fix the issue or reset the mouse.One of my laptops can connect to the mouse, the behavior is really strange.Upon turning on the mouse - it does not connect.After holding the pairing/switch button for 3 seconds, it connects to the laptop instead of going into pairing mode.Moreover, this happens on all three BT slots, meaning that regardless of which BT slot (blue, green, yellow) I try to enable pairing on, the mouse gets connected to the laptop on that slot.This is incorrect behavior, especially from a premium product from a premium brand,  that has been on the market for over 4 years.Some R

Been using synapse 4 with no issues up until that point.Affected devices - Tartarus V2 Pro, Basilisk V3, Deathadder V2, Blackwidow V4. Most (not all) keys just reverted to default binds. Chroma is working fine. My wireless Blackadder X2 Hyperspped keybinds, however, curiously work just fine. Uninstalled synapse twice, created brand new profiles with new keymaps - nothing.What a load of absolute dogshit.

The headband on my razer barracuda pro has snapped off on both ear, I attempted to fix it with tape but this was not sustainable as it hurts my head to wear now. I would really appreciate if I could get a replacement or even the spare parts so I can fix it myself

Hello.I'm using an English translator. Please understand.I own a DeathAdder V4. I recently purchased a Viper SE. Is the dongle included with the DeathAdder compatible? Also, aside from the components, are the Viper V3 Pro and SE the same mouse in terms of performance and internal structure?

Hi I have a razer huntsman mini v3 that I bought about a year ago and for the past few days I have noticed chattering on the d key. I press it and it output 2 or 3 characters. I tried about everything, updated the firmware, reset to factory settings, the only thing that works is changing my rapid trigger to a higher level which is not ideal, i’d rather have my intented setting.  Is there a fix for that?

Hi, I need tech support help please. Impossible to find any tech support email….. The issue;I bought a BlackWidow V4 and when the computer start all keys are light up and working fine.But as soon as Synapse 4 load a profile this key # and key < not light up any more stay black.In Synapse 4 you cannot even change any things on this 2 keys. Synapse show blank keys. I try all things i could find on the web, reinstall everythings, hard reset,… I try it all.Is there anyway to fix this issue? I found on the web many people as the same issue but not fix found. Please tech support need your help  

Hey there, my razer blackwidow v4 75% keeps double typing with everykey,it is annoying, already tryed everything that i could do fix it,but nothing helped with this problem… is there a solution that i can get a good one from razer?because this is pretty wrong to have

I cant find it, i already top up 3k razer gold just to buy CROSSFIRE ECOIN  and now i cant find CROSSFIRE PH ECOIN TOP UP

I have this problem with booting. Secure Boot ViolationInvalid signature detected. Check Secure Boot Policy in Setup. I disabled secure boot and now it works, but I want to fix the real problem. 

Preciso de ajuda, a tecla C do meu teclado Teclado Gaming RAZER Blackwidow V3 Tenkeyless (Mecânico - Português - Preto) não funciona, já fiz de tudo e continua.Aguardo por ajuda, obrigado.  I need help, the C key on my RAZER Blackwidow V3 Tenkeyless Gaming Keyboard (Mechanical - Portuguese - Black) isn't working. I've tried everything and it's still not working.I'm waiting for help, thank you.

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also format

I was using the camera for work purposes then when i tried to mess around with synapse it kinda bricked my Razer Kiyo camera. Got the error 0xA00F4244 and sometimes the light flickers but no video at all. Hoping for assistance or help. 

Hello, I recently updated my system’s bios as per the Bios update provided by Razer for my device type and model. I encountered this Secure Boot Violation error. This was my first time updating Bios so I am a little terrified as to how to overcome this. Temporarily, I have had to disable Secure Boot. However, this is causing issues when trying to run games like Valorant. Can someone please advise as to how to proceed from here?  Would there be a way to revert the bios version back to what it was?

I bought a Razer Blackshark V2 a couple of years ago but threw away the box. I am trying to get a 7.1 surround sound activation code but it says I need the serial number of the product. This number (hidden under the earpad) is partially unreadable (the last 5/6 digits of it). Anything I can do? I have receipt of purchase.

Hello! I have a Nari Ultimate headset and the USB connector is broken. I would like to buy a new one for it! I really like this headset, it's perfect for me. How can I buy a new USB connector for it?

So I have got my blackshark V2 X wired with jack output. Set the device, downloaded the 7.1 surround system and activated. Selecting the 7.1 surround sound as default from windows and “Realtek(R) audio (Headphones)” from the 7.1 software and no sound comes from the headset.  When I select “Realtek(R) audio (Headphones)” from windows I hear the sound all good from the headphones… just trying to get the 7.1 surround sound to work. Help would be appreciated.  

Hi just buyed the Blackshark v2 x and installed Surround Sound 7.1. I set it up but there is no audio coming out of it when i switch it back to the “High Definition Audio Device (ect)” then it does work but it doesn’t work when its on “Luidsprekers (7.1 Surround Sound)” and i can’t find a way to fix it.

 Product: Razer Blade 16 (2024) — RZ09-05102W CPU: Intel Core i9-14900HX RAM: 64 GB DDR5 GPU: RTX 4090 Laptop BIOS: 1.04 (factory — no update available) OS: Windows 11 Pro Build 26200 Purchase: March 2024The ProblemMy Blade 16 has been experiencing persistent and worsening BSODs since approximately April 2025. Over the last 10 months, the machine has crashed over 30 times with a wide variety of bugcheck codes. The crashes are getting significantly worse — I had 3 BSODs on 18 February alone.I have performed a full diagnostic analysis of the WHEA event logs and crash dump files, and the results are unambiguous: the i9-14900HX processor is failing.WHEA Event Log EvidenceI exported the full WHEA log from Event Viewer. Between 8 December 2025 and 18 February 2026 (73 days), the CPU's Machine Check Architecture logged 251 hardware error events:244 corrected hardware errors (WHEA Event ID 19) 7 fatal uncorrectable erro

Dear Ladys and Gentleman, der Razer support,i have a bid older mause from you, a RAZER BASILISK V3 X HYPERSPEED,and like to buy a AKKU+Loadigstation for this Mouse, but i am not able to find that in your shop.Can you please give me a Information. With friendly regards-Harald-

The left and right click of my Cobra isn’t working till these few days ago. Initially uninstalling Razer Synapse seems to have gotten it to work. But upon a few shut downs and restarts later, both clicks just doesn’t work. Plugging it to my laptop to test seems to have the same results. Can’t left or right click, but all other function still works. Trying the Device Manager method of trying to update the driver  (already the latest). Uninstalling the driver device and restarting still get me this same result abot