Razer Support

Hi! I need help. My chair is broken. How do I replace the backrest?  

I bought a new Blackshark v2 x and tried to register my headset but when I did it said its already been registered even though Its completely new, I want to get an activation code for 7.1 and that’s why I’m registering but its not working and I have proof of purchase ect can support help?

Hello, I bought blackshark v2pro (Removed screenshot with the device serial number for security) and registered it but they never sent me the 7.1 Surround Sound Code to my email. pls help me

Hi, so I recently bought a mouse with your label. It wasn’t from the official website, but it was “certified” by the shop where I bought it.  So, I don’t really know if it’s a fake or a real one, it seems pretty decent. When I tried to put the serial number in your website to verify the identity, it doesnt work. So my guess is that someone is trying to sell things with your label on it and making customers believe its really from you, your label. Take care, Sakura.Aria93

I have the same Audio Issues as mentioned in this locked thread:  In short: THX Spatial option doesn't show up in Synapse even after factory reset via official image and multiple Synapse reinstalls.Has anyone had the same issues or even found a fix for it? Or do we know the fix they were talking about in the old thread ever got released? 

This is my 3rd wolverine controller, this one being the tournament edition. All 3 controllers have ended up with the same issue. Frequent disconnections and a struggle to get it to reconnected. I opted to smash this 3rd one as I am done with this company, your customer supports is terrible, your products are terrible and those chinese kids cant solder a port correctly or you guys use chips that short in a week. Goodluck guys you lost this customer.

Im having the same problem as a previous thread. Was his problem fixed? If so, how? 

J’ai aucun moyen de télécharger les macro de razer sysnaps 2

I have the Blackshark V2 Pro RZ04-0453 and I cannot get Synapse 3/4 to detect it on Win11. I uninstalled, used the DriverCleanup tool, reinstalled. Installed Synapse 3, upgraded to 4, nothing. I have followed every troubleshooting steps even  Answer ID: 1835 and nothing. I put the usb dongle in every usb my PC has and Synapse will not detect the usb device. The other thing, I have attempted to update the fw using the RazerBlackSharkV2Pro(2023)_0555_FirmwareUpdater_v2.6.11.0_r2 updater and it also does not the detect the usb hyperspeed dongle no matter which usb port I use. The headset works fine otherwise. It is detected in Device Manager, works with all the games I play. I just don’t have the headset software.  

I have a Basilisk X Hyperspeed mouse from 2021, and it has always worked perfectly. However, in the last few days it stopped working. I tried updating the firmware as suggested by following the tutorial and downloading the updater, but after starting it, it gets to the loading screen at 40% and then restarts, telling me again that an update needs to be done.What can I do, since now even the bluetooth way is working?  

today the 9/9/25 i got myself a blackshark v3 cuz i saw reviews say its good and you could pinpoint the targetive tryd it for the main game im playing the most Rainbowsixso far i cant hear footstep everything sound muffled  i played with the EQ for idk how much i didnt found anything to make it sound good my old headset ASUS STRIX DSP a 6 year old headset have a crystal creal sound and i can pinpoint everything razer srs fix it  ASP a 2019 headset sound 100% better then a 2025 headset

When I tried to turn on my computer today I couldn’t. The light on the lower right edge flashes green before going out and the screen flashing a dark blue and black. I tried letting it sit for hours before turning it on again. I have tried resetting it and I have tried putting it in “Bois” mode with guidance from my brother.  I am not very tech savvy and this is my college laptop. I am in the midst of finals and really rely on this laptop. My warranty is up and I can’t afford a new laptop. I’m not sure what to do.  I haven’t dropped or banged it around anytime recently. My brother said that it was possible for things to have been disconnected inside as I have moved my computer.  Any help would be amazing!

Hi , i register my keyboaard with the wrong purchase date i put 2021 instead of 2025 , and on support  when i type in the s/n is not valid 

I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. But I am stuck at this screen below becuase the updater does not recognize the dongle when connected. I don’t know what else to do now. Can someone please share a link to the right firmware updater for my mouse model (RZ01-0487) and/or help me fix this restart issue? Much thanks. Looking forward to hearing from the Razer Support.

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

Hi,I use my 2025 Razer Blade 18 for office use as well and there is an issue where my laptop installed the latest version of windows which was not approved by the company’s IT dept. Now they are saying I will need to rebuild my laptop to go back to the older Windows version,  which seems quite extreme. Can I do a simple reset without deleting apps and files safely without affecting the laptop and synapse settings? Thanks 

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it  disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc. Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

Hi all,This spring I had a brand new Razer 18. In the meantime I have developed an eye-illness that forces med to have a full keyboard like the one that is implemented on the NEW Razer 18 (as seen on this link):https://www.razer.com/eu-en/gaming-laptops/razer-blade-18/RZ09-05297ER3-R3E1PROBLEM: I was not able to purchase this, it was offered with US Keyboard layout onlyQuestion: is this NEW Razer 18 produced for the US MArket only??Please help!Nice day to all!Regards, Gert / alcuin02@pm.me 

Please update Synapse (version 3), to switch profiles when adding bf6.exe to profiles. It didn’t work under BF6 Beta and it doesn’t work now, that BF6 BR (Free version) arrived. I cannot setup my keyboard profile to swap when BF6.exe is active. Thanks in advance!Regards,H0PE

I would like to inform you about the change of my email address as I entered the wrong email address.

Cant register. worked for days but then just quite now. What to do? 

not long ago I heard that pixart sensors have motion sync function, I want to know how to turn it on or off and why this setting is not in razer synapse? I use a razer 8khz mouse and play competitive shooters, I absolutely do not need this feature, but I believe that the user has the right to turn it on or off himself if he does not need this option. Tell me how can I influence this parameter?

Hello,I own a Razer Seiren X (Hardware ID: USB\VID_0D8C&PID_016C).  After replacing my motherboard, Windows 10 only detects it as “USB Advanced Audio Device.”  Could someone from Razer or a moderator please provide the legacy Razer Seiren X Windows 10 driver or firmware package (.INF) for this model?Thank you!

So yeah, at my wits end. My Blackwidow V3 is now double typing, and its pretty constantly, spanning many different keys. It’s ff-ing up everything I do. Its about 3 and a half years old, so I get NO warranty coverage on it. I have ensured the latest firmware is installed, I have tried completely removing all Razer software, I have uninstalled everything through device manager, it won’t go away. Am I screwed? And I sure as heck can’t afford to replace it with another Blackwidow. I am gonna be forced to go withh a $30 Red Dragon keyboard, which i would prefer not to, but I am not gonna have a choice.  Anything that can be done? Anyone else figure out a fix for this? Cause I know Razer won’t help me.

Hi, i cannot check my headphone firmware, please supportAlso, my synapse also do not auto start after boot