Razer Support

Hi everyone,I have a Razer BlackShark V3 (RZ04-05410x) and I recently misplaced the original 2.4 GHz HyperSpeed wireless dongle and haven’t been able to find it.The headset itself is working perfectly over Bluetooth, but I would like to use the low-latency 2.4 GHz connection again.Does anyone know if Razer sells a replacement dongle specifically compatible with the BlackShark V3, or if Razer Support can provide one?

Hello support team I've lost my usb type c receiver for my razer baracuda pro. How do I get a replacement?  Kind regards 

Hello,I believe that after the latest firmware update, my keyboard is presenting the following issue:It is working normal, and suddenly doesn’t register any keystroke. The RGB lightning it’s still cycling, indicating the keyboard has power. Yet, any key you press doesn’t do anything. It’s after I unplug it and plug it again that it goes back normal.This cycle repeats every 1-2 hours or so. It’s very annoying. What I’ve tried (with no luck):Uninstalling synapse app and stick to the web version. Disable the Power Management thing on device manager for each device. Make sure it’s on USB 3

I cant even remember when or where i exactly bought this keyboard, but recently i moved to the next town over and recently the razer app has not been automatically signed in and my chroma pattern has not been playing which makes it really hard to see certain keys, so i launch the app only to figure out my device has been flagged as stolen in the razer system, this is my product i bought, and i dont have proof of purchace cause of how long its been, if anyone can point me in the right direction to get help id very greatly appricate it.

Dear Razer,If anyone even reads this, I want to begin by saying that this is my sincerest attempt at genuinely constructive criticism as possible with regards to some of the recent deployments of Razer Synapse updates. For whatever it’s worth, I genuinely do like some of the features Razer has to offer. But some improvements on the back end are needed. More specifically with regards to deployments of software updates that completely hinder the ability of the user to use the hardware they paid for (at a considerable markup).  I appreciate that FORCING updates has pros and cons. In doing so, you can potentially stop major pitfalls and potential loopholes for serious issues for many users…. however, over the past year, your Synapse software updates have been awful. MULTIPLE times this year, you have pushed an update that made the Tartarus unusable as some bug in the patch resulted in the inability of several users to use the D-pad. For the majority of us who DID fork over the money, this

Hello,I’m looking to purchase an RC30-0378 USB-C wireless dongle for a Razer Barracuda Pro (RZ04-0378).I recently purchased the headset second-hand and it is in excellent working condition, but unfortunately the original wireless dongle was not included.The original transceiver information shown on the product box is:Model: RC30-0378P/N: RC30- [removed by moderator] I am located in the United States.Could Razer Support please check whether this replacement dongle is currently available for purchase in my region?I can provide the headset serial number via PM for verification.Thank you!

I gave the card as a gift but I was told it didn't work properly  

We have at least 4 out of a total of 40 Razer Blade 18 laptops with RTX 5090 GPUs that occasionally experience the same issue: the display suddenly goes black and the laptop shuts down completely without going through the normal shutdown process.What could be causing this? The exact same problem occurs on all four affected laptops.

Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:Completely unresponsive mouse Light at the bottom is still on When moved around, if the mouse reconnects a windows connection sound plays When disconnecting a windows “device not detected” (or something similar) notification appears Is absent from synapseThe fixes I have tried:Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers) Completely changed motherboard on my PC (for unrelated reasons). This also means completely fresh USB ports.

My razer viper v4 pro dont pass of 52% , battery falls and i tried all the recommendations that i found on the FAQ and support from razer

cant login to it. i received activation code for me headset but cant login to my accounnt trough google. i tried to reinstall everything but no luck pls help

Hello Razer Support team. I bought new BlackShark v2 X headphones. When I try to register them on the website, it gives an error: "This product is already registered". The product is physically here with me. Could you please clear the old registration and send me a valid 7.1 activation code?* S/N: *Removed from public view** Product No: RZ04-03240100-R3M1

Hi, I have an Razer Blade 15 Advanced 2020 model with model number: RZ09-03305N53After I cleaned up my computer(cleaned out dust and applied new thermal paste), I get this prompt when booting "Secure Boot Violation - Invalid Signature Detected" , which makes me have to disable Secure boot in order to boot this. I don’t want to do this since I want to use Hyper-V with virtual machines which require secure boot.I attached pictures of the BIOS settings. Can anyone help me solve this?   

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

I've been looking at the different features available across Razer keyboards, mice, headsets, and Synapse, and I'm curious what other users think could be improved.For me, software stability and how quickly settings sync between devices are areas that can make a big difference in everyday use.What Razer feature or software function would you most like to see improved in a future update? 

Hello Razer Support,I am experiencing an issue with my Razer BlackWidow V4 Pro 75% regarding the 4000Hz wireless polling rate.Device information:Keyboard: Razer BlackWidow V4 Pro 75% Connection: 2.4GHz wireless Keyboard firmware: 1.03.00.00 Razer Synapse version: 4.0. [removed by moderator] Issue:When Razer Synapse is completely closed, I can set the keyboard to 4000Hz using the keyboard's OLED display, and the setting remains at 4000Hz.However, as soon as I launch Razer Synapse, the polling rate automatically reverts to 1000Hz.If I try to select 4000Hz directly in Synapse, it briefly allows me to select it but immediately switches back to 1000Hz.I have already tried the following troubleshooting steps:Reinstalled Razer Synapse Updated the keyboard firmware Updated/checked the wireless dongle firmware Tested with the keyboard connected only through 2.4GHz wireless, with no USB cable connected Disconnected my mouse and its separate 2.4GHz receiver Set 4000Hz directly through the keyboar

Hi. I recently received this mouse as a gift from a friend. It worked perfectly until last night; while I was gaming, I noticed the scroll wheel had stopped working. I’ve tried all the solutions mentioned in previous threads. How can I fix this?

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, it appears that I have lost the dongle that is needed to use the mouse. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model.  Any information regarding availability and the process to obtain a replacement would be greatly appreciated!

I have a Iskur v1 Black Edition that has damage to the arm rests. As it is no longer under warranty, the support link provided in several other posts doesn’t really help. Is there any way I could purchase replacement arms or arms from a newer model of Iskur if the bolt hole pattern is the same?

Hello everybody. I have been suffering with the "low battery" sound since December 18th, 2024. About a hour ago, I found out all I needed was a factory reset. It's genuinely insane to me how I can still hear the "low battery" sound play inside my head whenever I turn on my headphones, done gave me PTSD💀 Moving along, You want to have your headset completely and totally powered off. Now, press and hold the power button for at least 10 seconds straight without letting go, you will see a purple-ish light flash and your headset will power itself off. You should be good to go afterwards. If you still need help, PLEASE contact support. I don't want you to suffer like I did. Lmfao, even started making "low battery remixes" inside my head like some asylum patient💀

Hi, my BlackShark V3 Pro stopped working over 2.4GHz after I updated the firmware. The headset itself is fine. It works perfectly wired over USB-C and it works over Bluetooth on my phone. The problem is only the dongle connection.The dongle plugs in and Windows sees it fine, it shows up in Device Manager and appears and disappears when I unplug and replug it. Both audio endpoints show up in sound settings and the volume meter moves when I play something on the Game channel. But no sound ever reaches the headset.The dongle LED just blinks green and never goes solid, so I don't think the headset and dongle are actually paired anymore. The manual says blinking is connecting and solid is connected. I'm guessing the firmware update wiped the pairing between them.The problem is I can't re-pair them. The firmware updater says everything is already up to date and won't let me flash again. Both dongle and headset are on 1.4.4. The pairing utility page just redirects to Synapse, and the HyperSpe

Confirmed the D-Pad / joystick works just fine w/o the software running. With it, no inputs go through whatsoever (defaults, other macros, etc.)Curious if anyone else has seen this issue and if Razer team are able to put out a hotfix.Windows 11Synapse Version 4.0. [removed by moderator]

Meu fone  razer nari ultimate nao funciona mais o dongle, oque posso fazer e onde compro a peça caso seja peça de troca ?

I am using Synapse 4. The Keyboard cannot properly store any profiles locally. Every time when I restart the PC, profiles might not work or snap tap might be disabled. Then I need to open Synapse and press on using Synapse over the keyboards settings. When I select to use the keyboard settings and look at the profiles, it seems very suspicious that always the ISO DE specific keys never store the changed actuation points and possibly this could result in the entire profile not syncing? Other weird things are that the keyboard always stays on 99.27% storage space and this never changes. And a lot of times the syncing of profiles is stuck at 20% in Synapse. Is there anything I can do to have the keyboard remember the local storage and sync properly with Synapse?

Iskur X RZ38-0284 backrest recline mechanism / side lock assembly. Need replacement part the side lock mechanism is broken the plastic teeth are broken chair stuck in the Ford position very uncomfortable (removed for security purposes) serial