Razer Support

오늘 제 헤드셋(Blackshark - 채팅)에서 2.4GHz 동글을 사용해도 소리가 나지 않았습니다. 그래서 오디오 소스를 Blackshark - 게임으로 변경했더니 인터넷 브라우저에서는 소리가 나왔지만 게임이나 Spotify에서는 소리가 나지 않았습니다. 컴퓨터에서는 오디오가 재생 중이라고 표시되었는데도 말이죠.    유선으로 연결해서 테스트해 보니 컴퓨터에서는 오디오가 정상적으로 작동합니다. 블루투스 동글 없이 PC/휴대폰에서 연결해도 정상적으로 작동합니다.

Bought a razor gold card at cvs have receipt says it’s activated and says invalid 

I TRY TO REGISTER MY HEADSET BUT IT SAY THE PRODUCT HAVE ALREADY REGISTER.HOW DO I FIX THIS 

Dear Razer Support Team, I am reaching out to seek your assistance with an issue I am experiencing with my Razer Blade 15 (2022), model number RZ09-0421. Recently, the display on my laptop started showing significant issues. The image on the built-in screen is distorted (I provide you with photo), while an external monitor connected via HDMI works perfectly fine. After some troubleshooting and consulting with technicians, I was informed that the issue is most likely related to a faulty display cable (ribbon cable) inside the laptop. Unfortunately, I am unable to find a replacement display cable for this specific model (RZ09-0421) online or in local stores. Therefore, I would like to ask for your help with the following questions:1. Could you please confirm the part number (or compatible part) for the internal display cable for this model?2. Is it possible to purchase this replacement cable directly from Razer or an authorized reseller?3. If the cable is not available, could you provide

So I was on live chat for over two hours I've the V3 and Razer state it works wireless and wired but mine doesn't when I try the V3 pro version on Xbox it works wired and wireless has anyone tried they said it's faulty but couldn't answer the one question has anyone tried this headset wired 4 headsets of razor and two didn't work with Xbox if streaming twitch would allow it so rather than sending back to Amazon surly I have the right to use my warranty and get a replacement see if that works or if the information in incorrect so waiting 30 days and will be claiming spent loads on Razer headset and issues with all bar the Black shark V3 pro which is an amazing headset 

Hi, as per title. I get system error that device is not recognized. It always worked scuffed wired, like it would lose connections whenever i moved the mouse, so no gaming while charging, but at least i could use it for system, now im without mice while charging it.  I tried different USB ports, worked for one day then it stopped. Now whichever USB port i use, system cant recognize mouse anymore. 

hello, i have a razer viper ultimate RC30-030501 and i was wondering if i could purchase/find a replacement dongle. Thank you very much.

So here's the thing: I have multiple Razer Blade laptops in my family, and I recently noticed that the Blade 14 (2023) supports HyperBoost when used with the Razer Laptop Cooling Pad, which does a great job of keeping the laptop's thermals under control.However, when I checked my Blade 18 (2024), I noticed that HyperBoost doesn't appear in Synapse 4. Is there any way to enable it on this model?Considering the i9-14900HX and RTX 4090, the Blade 18 would definitely benefit from having HyperBoost available, especially when paired with the cooling pad.Is HyperBoost support planned for the Blade 18 (2024), or is there a technical reason why it isn't available? I'd really appreciate any clarification from the Razer team or anyone who has more information.

Just purchased the Razer Aether lamp (basic version) and experiencing a couple of issues:When I switch it on, it powers on for a few seconds then just turns off. It does turn on again… only to turn off again… and repeats that cycle again and again… for about half a dozen times before staying off completely I also can’t connect it to the Gamer Room app on my phone. I’ve connected my phone to a 2.4ghz network and Bluetooth, but yeah it’s just not connectingI’ve also tried the basic power cycle multiple times.

Just bought a Razer Wolverine v3 tournament edition. Unboxed it. Downloaded the razer app on my Xbox. Plugged it in and it wont get picked up by the system . Light flashes green then solid white. But the system doesbt register it. Neither does the app. Can't even use my new controller. I tried different ports. Restarted my Xbox. Nothing works. 

Hello Razer Support Team,I am experiencing a critical issue with my Razer hammerhead v3 hyperspeed following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.2, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested o

Good afternoon RAZER Support,I have already shared to POSITIVE and SUPPORTIVE comments on the INSIDER discussions regarding this issue, so hopefully those will soften the overall impact of the issue and encourage other KRAKEN V3 X headset buyers not to give up hope.  I would very much like to explore REPAIR options for the headset versus discarding these as I am currently unemployed and have no means to replace at this time.  My work around prior to the end of my last Contractor job assignment was to buy the cheapest USB wired headset Walmart had -- a Logitech H390 for less than $30 and revert back to using that.  If there are any known vendors such as “IFIX” who can handle KRAKEN V3 X headset repairs, I would possibly be able to tap into those resources locally.  In this case is would be awesome to know RAZER has negotiated some arrangement with a vendor to establish a “Preferred Vendor” relationship -- i.e. good for RAZER and good for the independent repair vendor also.  Has anybody

The headband of my Razer Kraken V3 X Ultralight headset broke. I would like to know if it is possible to repair or replace it. The sound still works perfectly.There are previous subjects that finished with PM so I can’t see any solution and I have to create this subject :)If there is no way to repair it, does the same kind of headset exist, but with a spring steel headband?

Hello,I have lost the USB wireless dongle for my Razer headset(  Barracuda X 2022) and I would like to know if it is possible to purchase or receive a replacement one.Could you please let me know if a replacement dongle is available for my headset model and what the procedure is to get one?Thank you for your help.Best regards,

I have lost my Viper V3 Pro Dongle, When i was moving house, I need help with finding a replacement that will work please help me !

my gold razor gift card that I got for my birthday a few days ago was what $20 when I was trying to open it it's scratched a few digits off I can't tell how many but I still have it and I can inform you with any other stuff it is not damage other than the last two digits Maybe. 

my gold razor gift card that I got for my birthday a few days ago was what $20 when I was trying to open it it's scratched a few digits off I can't tell how many but I still have it and I can inform you with any other stuff it is not damage other than the last two digits Maybe. 

My Kraken V3 X plastic headband recently broke in-between where the cushion stops, looking if anyone knows where to find a replacement or if my warranty is still active (I got it from walmart about 4 months ago)My discord is .randumbguy. (easiest way to contact me)thanks

I bought new headphones at the store. When I try to register the product, it says this product is already registered. I have all the receipts. What should I do?

 Hey I just bought this headset and tried to register it to get my 7.1 Surround Sound code, but it's saying the product is already registered. This is my first time setting it up, so I'm not sure why that happened. 

hello i bought razer blackshark v3 pro i’ve been using it for 3 days i tried everything but i couldnt fix the muffled microphone my friends ask if i am talking from a phone i need help 

TL:DR The “wireless” Blackwidow V3 Pro no longer works wirelessly - at all - regardless of whether I try with the 2.4ghz dongle, or via Bluetooth. Apparently I’m not the only one with connectivity issues. I’ve read quite a few articles on here and elsewhere, so I figured I would consolidate everything I’ve seen and put it here. It seems the BW V3Pro is dead in the water. Here’s the issues I’m facing when it comes to wireless connectivity: 2.4Ghz - this is typically how I would use the keyboard, but the other day it just stopped working. Originally I thought it was a pairing utility issue, so I tried to run the pairing utility tool to resync it, but my PC could not recognize the dongle. I tried every USB port on the motherboard, it none of them detected it. I tried plugging the dongle into another PC, still nothing - so I suspect the dongle is defective. I tried looking up a replacement 2.4ghz dongle on razer’s website, but it says out of stock - https://www.razer.com/replacement-parts-

Hey everyone,I'm really frustrated with my Razer Kraken V4 headset. I'm experiencing constant static and the audio cuts in and out frequently, making them almost impossible to use. This happens both when I'm using the wireless dongle and when I'm plugged in with the USB cable, but it's significantly worse with the dongle.To make matters worse, I've also tested the headset on my laptop and I'm getting the same problem. This leads me to believe it's an issue with the headset itself, not my PC.Here's what I've already tried:Updated audio drivers: Made sure everything is up to date on my PC. Different USB ports: Tried all the USB ports on my PC. Eliminated interference: Moved away from other electronics, but no improvement. Checked for physical damage: Everything looks fine on the headset and cables. Razer Synapse settings: Checked and reset to default, but no luck.It's driving me crazy! Has anyone else experienced this with their Kraken V4? Any suggestions before I contact Razer support?