Razer Support

Over the last few days the scroll wheel on my Basilisk V3 has started to decline and seems to come and go. The click and side to side clicks all work but the scrolling is not working. Any help or tips would be greatly appreciated. Thanks

I am in need of a new dongle for my Barracuda X Chroma headset. I have not been able to find a replacement online. 

My razor viper v3 pro is connected and I am able to move it on my screen but none of the buttons work anymore I’ve tried factory resetting it multiple times and still have the same issue if anyone knows how to fix this plz lmk

Is there any way I can get a replacement dongle for the viper ultimate. When using the dongle it keeps disconnecting and reconnecting but when wired it performs normally. Pretty upset since this has been my favorite mouse over the last 4 years.

I got The headset as a Christmas present last year and for around 3 months the dongle has been having issues staying connected with the cable, disconnecting from the slightest movement and also making it a lot harder for the cable to properly connect. What way would I be able to replace it and what would the costs be?

Hello,I recently purchased a pair of Razer BlackShark V2 X headphones and I'm trying to activate the 7.1 Surround Sound feature. This is my first purchase from this product line and from Razer.I bought the headphones through Mercado Libre, a very well-known online marketplace in Latin America. I placed my order on November 15th, 2025, and received the package on Friday, November 21st, 2025.The package arrived perfectly sealed, and everything inside the box was in its original bags, with no signs of tampering. However, when I tried to register my device to obtain the activation code, I received a message saying that my device is already registered.I want to clarify that the product listing did not include any negative comments or reports about previously used activation codes, and there was no physical activation code included in the box. I have checked the contents several times, but I couldn’t find anything.I would really appreciate your assistanc

As the title says, the voice that plays to say things like, “power on, power off, mic on , mic off, pairing, ect” is VERY loud to me.I’m a person who is autistic, who normally uses headphones to block the noise around me so I can function better during tasks. On a normal day my hearing is just way to sensitive to cope with just normal people sounds. I got the v4 becuase it was simalar in features to my arctis 9x that broke, and I wanted to try something else. The headset and equalizer options for the Kraken V4 are otherwise really stellar, but this one issue makes it really hard to like it. My prevous razor headset I have been using in interim of having no headset at all didn’t have this loud system voice. I was not expecting a loud system voice to be on this model. (Previous headset from Razor is a Nari so, pretty old for a peripheral I’ll admit.)Things I have tried already.Turning the volume wheel all the way down. → The

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!

Just picked up my first wireless mouse and I’m concerned there may be an issue with it. Randomly whether the mouse it stationary or moving the connection quality indicator will go from green to yellow and stay there for 2 - 30 seconds usually and then go back to green. My mouse it about a foot away from the receiver on a wood desk there is no reason to have any wireless connection issues. I’m just wondering if this is normal behavior or if something maybe be wrong with my mouse as its brand new. When actually using the mouse I haven’t noticed it becomes laggy or anything like that. 

I own a Razer BlackShark V2, but I bought it in 2023 and I can’t find the activation code. I didn’t save it either. I still have the invoice and all the necessary documents. Please help me. I also can’t find the box at home.

I just wanted to know if its fake or not because i can’t get it to work in my synapse

If you go to https://www.razer.com/latam-es/synapse-2 and try to install the windows version it will install the mac version. The link should have “pc” instead of “mac” for windows. Please fix.

Razer blackshark v2 pro 2023 Saati 48 saat önce aldım ve hemen fark ettim. Çok sayıda forum ve inceleme denedim, ancak düzelttim ve güncelledim. Aynı sorunu başka cihazlarda da yaşıyorum. İlk tuşa bastığımda sorun yok ama ilk ses hemen geliyor. Bundan sonra ses kapalı, alçak ve yüksek olduğunda geri gelmeye devam eder. Ne yapayım? Çözüm bulabilecek biri var mı? Telefonuma donanım kilidi olmadan ve masaüstü bilgisayarıma bağladım. Ben de aynı şeyi yaşıyorum. Razer desteği konusunda yardımcı olur musunuz? Gerçekten hoşuma gidiyor ve iade etmek istemiyorum.

This has been driving me mad tryting to fix it, Reinstalled drivers with DDU , its on high power mode (on razer app also) set bios to default, But the gpu clock speed stays locked at 210mhz temps are all fine but power draw is mad  Razer Blade Pro 17 (Early 2021, RZ09-0368x)  Power Draw Readings: (and all other reading the same across all)GPU-Z: 557.6W (board power)

HI, I have a weird problem with the GPU clock speed being stuck at idle, I put it into ai and it said it could be bios corruption or driver conflict, i reinstalled the drivers and no success,(also everything is performance mode) So i am wondering how to i revert bk to the original bios on (Razer blade pro 17 (early 2021) RZ09-0368) and will need to do a razer image recovery after if i can revert the bios  The same reading on multiple monitoring software readings down here --------→  

I am getting a window popping up during the firmware installation that says an unhandled exception has occurred in the app.  It says “Unable to load DLL ‘RazerEffectInterface.lll’: THe specified module could not be found. (Exception from HRESULT: 0x8007007E).”Can you please help me?File executable is: RazerNommoV2X_055E_FirmwareUpdater_v1.4.0.0_r1Using Windows 11 Home, V 25H2, Build 26200.7171

Can I set a low LOD (e.g., 1.2mm) and will the mouse save that setting in its internal memory even after uninstalling Synapse?

Hello,I would like to purchase the latest Razer Blade 18 with NVIDIA GeForce RTX 5090 on the US Razer Store.The exact configuration I am looking for is:– NVIDIA GeForce RTX 5090– 64 GB RAM– 4 TB SSD total (2 TB + 2 TB)– US keyboard layoutOn the US Razer Store product page, I can see this configuration listed, but the button shows “Notify me” instead of “Add to cart”. At the same time, the page indicates that some RazerStore locations still have available stock for this model.I have a few questions: Will this exact configuration (RTX 5090 / 64 GB RAM / 4 TB SSD (2 TB + 2 TB)) be available for online purchase and shipping in the US again? If yes, is there any estimated timeframe for when it will be back in stock? Even a rough estimate

Hey all - My Huntsman simply does not work with Synapse 4. As soon as it loads up the keyboard stops working and the volume knob behaves like a scroller. As soon as I exit Synapse 4 the keyboard behaves like a keyboard.The keyboard works perfectly fine with Synapse 3, and I don’t feel any need to upgrade, nor do I want to spend any of my time troubleshooting such a simple function that should have been caught during internal testing. Will Synapse 3 installers continue to function after it is deprecated in February?It is a bit concerning that software is somehow getting between the keys that I press and the OS handling that keypress. Why isn’t the OS getting the signal first? I’d rather the OS immediately process the keypress before any Synapse overhead.  

Hello, I have a problem with my Razer HyperSpeed wireless adapter, which is no longer functioning. As soon as I turn on the device, the small LED on the adapter glows a very faint blue and then goes out. It's the Razer BlackShark V2 HyperSpeed headset. Do you have any ideas?

I got a set of Razer Kraken V3 Headphones and did not apply spatial audio - but it seems to have it for some reason. When I listen to music, whenever I turn my head to the left the sound in the left ear gets louder. Same with my right ear. Any way to disable that spatial audio feature? On Windows it labels the space where the sound comes out as Speakers.

Hello. My Razer blade 15 4k OLED has a white horizontal line, I suspect these are “dead” pixels. I am unsure if this is fixable or if I need to replace the screen. I hope someone can provide some guidance on what to do, and the aprox cost. Thank you. Roger.

It’s been a few weeks since my mouse has started to just disconnect and reconnect after a few seconds just randomly, at the beginning i had windows usb sound when it happened. I tried everything (literally everything you can think of) and after reinstalling the drivers it worked for a few days before coming back. Now it happens more frequently, i don’t have the windows usb sound anymore and it’s always a second long at most (very short disconnect). Today after happening a few times it just stopped completely, even unplugging and plugging it back didn’t work, i had to restart my computer. I’m losing my mind, here’s what i tried : Changing port (usb 3.0, 3.1) directly on the motherboardChecking the mouse cableTurn down the polling rateUpdate synapse and even uninstall itUpdate firmwareReinstall driversDesactivate every windows option related to usb ports or peripherals

I recently cleaned out my keyboard to make it look pretty and well ever since plugging it back in the Escape key the tilda key and the F1-f12 PRT Scrn, Scr Lck keys are non responsive to the touch the FN shortcuts with these keys no longer work either. When trying the Esc Capslock and spacebar reset method there is no change in these unresponsive keys. The backlights are on but the responsive lighting of the ripple effect no longer reacts to the key presses either. This seems to be a common issue with the cynosa line any help would be much appreciated [Cynosa Chroma RZ03-0226] 

Bought the headset and went to play Arc Raiders. Outside of party chat i can hear my friends and it looks like I'm talking but they cant hear me at all. Party chat works fine and its just this game i have issues with.