Razer Support

غولد لقد تمت سرقتي عبر بطاقة هداية رازيرGold, I was stolen via a Razier gift card 

I've had these speakers for like 4 years. But today, they just suddenly started making a crackling noise whenever I power them on and play any music/video. I turn them off and on until the crackling sound gets fixed, but sometimes I listen to music and just let it play until the crackling sound is fixed. However, sometimes it just never goes away, and I have to turn them off the whole day and just use my monitor speaker, which sucks. Did anyone else experience this? Is this a firmware issue or just a Razer tactic to make me buy a new one because it's already 4 years old? Lol...

I purchased the product, but almost a year has passed and I still haven't received the 7.1 activation code due to a "previously activated" error. Please help me.

i misplaced my dongle and was trying to figure out how to get a new one

Hi there! I broke my dongle in a case of careless hurry two days ago.Have been using the mouse for about 5 years now, got it as a gift for finishing my apprenticeship. Bluetooth is serving okay, but in the flat the interference is too high for it to function without the dongle.Is there a way to acquire a replacement? 

The adaptor recently fried because of a power surge but i can’t find any compatible models available online. You can find RZ04-0380 but not 03801. What are my options, can the adaptor be repaired if there’s nothing available or can the 0380 be made to work?The headset is R-R-RAZ-RZ04-03801 and the adaptor is RC30-03801. Bought in Portugal

Hi support team,I am currently locked out of my Razer ID account because I changed my phone number and can no longer receive the 2FA OTP.To make things a bit more complicated, I do not remember the old phone number that was originally linked to the account.Could a support member please send me a PM? I am happy to provide whatever other account details are needed (registered email, billing info, date of birth, etc.) to verify my identity so we can reset or remove the 2FA.Thank you,

I bougth a Razor Gold Card for 25 USD by StartSElect I Paid and got the card, by emailI sent the card to the reciver and the recier said it var already redeemedOrder number : RG [removed by moderator] and the code was : T8MAH7XHQULFA4The recier WAS THE ONLY ONE TO GET THE CODE NOONE ELS !!!!!How can that happen ?????

When I completely close the Razer app, it does not save the snap tap.

Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:Completely unresponsive mouse Light at the bottom is still on When moved around, if the mouse reconnects a windows connection sound plays When disconnecting a windows “device not detected” (or something similar) notification appears Is absent from synapseThe fixes I have tried:Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers) Completely changed moth

Hello Razer Support,I hope you are doing well.I own a Razer BlackShark V3 Pro headset, and I have lost the original USB HyperSpeed dongle. I would like to request information on how I can purchase a replacement dongle compatible with my device.Here are my device details:Model: Razer BlackShark V3 ProPart Number: RZ04-0540Serial Number: (REMOVED SERIAL NUMBER)I am currently located in Brazil.Could you please advise if it is possible to purchase a replacement dongle, and how I can proceed with the order or support process?Thank you very much for your assistance.Best regards,Sediney

Accidently switched clickey keys on, is there a way to switch them off.

Hello,I bought Razer Blackshark V2 X headphones,the cargo arrived yesterday.But when I tried to activate 7.1 it said that I need an activation code to get it I entered the information about headphone and it said that it was activated by someone 

Yup.. just found out I’m not the only one. Any support agents I can reach to to verify if my headset is legit/fake?

hello! ive have some issues with my mouse and trying to connect to synapse. if i could please have some information or assistance i would appreciate it! the issue is that its showing “ p/no is invalid “ or incorrect spelling each time i type in my numbers. i bought from a year ago off amazon, so i understand the warranty may be outdated, but if there is something else than can be done please contact me!

Hi there, I’m not sure if this is just how the product works or will be upcoming bug fix, but I’ll just list down what I’ve encountered so far:FYI these are my software versions that I’ve encountered the issue:-  (Windows 11) Desktop Synapse v4.0.86.2604140749-  Synapse Web v2604130812=== Physical Dongle Lights doesn’t sync when Synapse Desktop software is not open ===Now let’s start with Synapse Desktop first.First I set the dongle lights to show DPI - Battery Level - Polling Rate in my Synapse Desktop. While Synapse software is open, pressing the DPI button underneath my mouse will change DPI and the real physical dongle on my desk reflects the correct color, which is 400 dpi red color (GOOD).But after I quit Synapse Desktop software, changing DPI doesn’t change the physical

Hi all,I'm having an issue with my Razer Viper V2 Pro where the USB dongle is completely unrecognized by Windows.**My situation:**- Wired connection works perfectly fine- The dongle shows nothing in Device Manager when plugged in- No LED activity on the dongle- Tried multiple USB ports (including rear motherboard ports, USB 2.0)- Tried on a different PC — same result, not recognized**What I've already tried:**- Different USB ports (front/rear, USB 2.0 and 3.0)- Reinstalled Razer Synapse- Re-pairing via the button on the mouse bottom- Tested on another PCThe dongle itself seems to be dead. Has anyone experienced this?Did Razer support send a replacement dongle, or did they replace the whole unit?Any help appreciated!

hi, i am having the issue when registering my product when i am newly registering my razor blackshark v2 x.my product details are:product number is (Removed)., serial number is (Removed).my error message is: this product is already registered. if you didn’t register it, please contact razor support.

Hiya fellas. I am having microphone issues when my headset is in wireless mode. It makes me sound very distant, and the quality is very poor. When I plug the audio cable directly into the pc/headset the quality is much better and no issues at all. I bought this headset because of its wireless capabilities and like the sound quality very much but the lack of mic quality is really bugging me. Is there any way I can fix this, or should I just go and return the headset for another?

The latest bios still cannot recognize the officially signed Ubuntu 24.04, resulting in either Disable Secure Boot (completely ruined Windows Hello) or Can’t Boot into Ubuntu At All.The guide didn’t even mention anything about Secure Boot: https://mysupport.razer.com/app/answers/detail/a_id/19843/kw/ubuntuIs there any way to get both Windows Hello and Ubuntu working on same Razer Blade?

Hello Razer Support,I am experiencing an issue with my Cynosa V2 keyboard where the volume keys no longer support holding to increase or decrease volume after updating to Windows 2026 Preview Build 26200.Details: Keyboard: Cynosa V2 Firmware version: 1.0.2.0 Synapse version: 4.0.86.2601201054 Windows build: 10.0.26200 Problem description: Pressing the volume keys works for single taps, but holding the key no longer produces continuous volume changes. I have tried remapping the volume keys in Synapse, adjusting Windows keyboard repeat settings, and checking all Synapse profiles. The issue persists. Other keyboards on the same machine work normally. This indicates the problem is likely

Hello guys,I want to know if anyone faced this issue, I have a razer blade 14 (2022 model RTX 3080Ti), I’ve been using it for light gaming and taking very good care of it, but overnight it starting overheating when Idle.As soon as I open the laptop it just slowly overheating, reaching 90 degrees celsius without opening any app. this happened about 7 months ago, but since I’m not using it much, I just didn’t worry about it much, thinking since it happend overnight, it could be a software issue, and it will be fixed with the next update.but the issue still persists, I even factory reseted the laptop loosing all my files, and now, with nothing installed on the laptop, it still hits 80-90 degrees celsius Idle.Did anyone face the issue before, and what can I do to fix it ? knowing that I use my razer for light gaming from time to time (since I have a different work computer), I take good care of keeping it clean, and I even factory reseted it.Thank you.

Hello!I don’t have access anymore to my phone number as well as to my backup codes because i changed my phone number and lost the old one. Im currently in ongoing transaction but got stuck for the code verification. I want to replace with my current phone numberI need Razer assistance in that matter. Thanks in advance!

Hello, I am having an issue with my Razer ID where I can still log in using Google, but I cannot complete any transactions or top-ups because 2FA verification is required. I no longer have access to my registered 2FA method, so I am completely blocked from making payments.I already tried contacting support, but I am being redirected to OTP-related solutions which do not apply to my case. This is not an issue of not receiving a code, but losing access to the 2FA device itself.Has anyone experienced this before? How long does it usually take for Razer to reset 2FA, and what additional verification do they require?

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.