Razer Support

Hello Razer Support,I own a Razer Enki X chair, and two of the metal legs on the base have partially detached from the weld, as you can see in the photo below.Numéro de modèle : RZ38 0388I would like to know if it is possible to buy a spare part for this.Thank you in advance for your help.Best regards,

Hello, i just saw that my headset for almost 4 years have a 7.1 surround system and i didnt register it i have my purchase history and i just to activate it can you help me

So my Razer controller did not come with a USB dongle it is a RAZER WOLVERINE V3 TOURNAMENT EDITION WIRED CONTROLLER 

Tried to register a Blackshark v2 x and it says It’s already registered

I am using Razer Synapse 4 with a Razer Basilisk V3 X HyperSpeed mouse.Issue:When I try to assign a different function to the main Left Click button, Synapse shows this warning:"MOUSE - Left Click: To configure this button, assign the LEFT CLICK function first to another button."I can remap other buttons such as Right Click without any problem. This restriction only applies to the Left Click button.What I want:I want to assign a different function directly to the main Left Click button without having to assign the Left Click function to another backup button first.Could you please confirm whether this is an intentional restriction in Synapse 4, or if there is a setting, workaround, or supported method to disable this limitation?

Support won't replace it. I read the reviews of the ones I found online compatible and they are garbage. Does anyone know of a band or source or alternative model that's quality and will work with my v3 pro pc headset? I mean it's a mic with a jack and it's quality. Gotta be some "useable alternative". They didn't sell replacements here or to me from support.... FYI, hence my post. Clyde

How can I trust razer anymore if all 3 of my support post didn't have any reply??? There isn't any email to write to. What if my product stop working or is defective? To whom do I talk to???

I recently purchased a Razer Hammerhead X Wireless earphone. However, upon opening and using it for the first time, I found that the earbuds do not appear to be functioning. The earbuds show no signs of power, no indicator lights, and they do not appear in the Bluetooth device list. I have also tried fully charging them, but the issue remains the same. The earbuds still do not power on, show any lights, or become discoverable via Bluetooth.

It powers on, but won't pair. Wired mode doesn't work either. I can't even put it into pairing mode.What should I do?

Hi  I need to get the image download but when i try to it keeps saying i need to register the device. But the device is registered to my account. Any help is much appreciated. 

I received my Kaira Pro for Xbox today, but I'm having a problem with the app. I can't get it to connect so I can fully configure it. When I open the app, my Xbox recognizes the Kaira Pro, but the app just gets stuck loading at 0% and doesn't progress. I don't know what to do because the Xbox recognizes them as an accessory, but the Razer app doesn't.  

The Stream Controller is not being recognized by the Loupedeck software.

whenever i connect my blackshark v2 x into my laptop, disconnect them, and then reconnect them again, the audio just doesnt work at all, ive tried everything i could in device manager, omen audio control, windows settings, etc etc, the only solution ive had to this problem is to just restart my pc with my headphones connected, which is no biggie, but my headphones disconnect every 2 hours or so, and its been getting kind of annoying to have to restart every 2 hours, now i dont really know how to end this so afjsdgjksgbv mfdjnernbg frbgg.

I have had my razer deathadder v2 special edition for a while now, probably 3-4 years and I love it. I decided to update the firmware to the most recent version around the same time that i updated from razer synapse 3 to 4, maybe a week ago. Over the years the mouse had been working completely fine but now, every so often, it will freeze in place for 0.5-2 seconds. After the freeze, it seems to do all of the movement made with the mouse at once. The majority of the time its when im playing games but i have seen it happen just browsing.Im not sure whether it was updating from synapse 3-4 or if it was the firmware update that has caused this. I am wondering if theres any safe firmware rollbacks/if this is a known issue with the deathadder v2 special edition. Any information/advice would help. Some information:I’m also having another issue with synapse 4 where I cant click windows icons if synapse is open. I have to close synapse to use my laptop properly. I have tried deleting and reinst

Hi Razer, I lost my phone and all the two-factor authentication data and the phone number, and I also lost access to my email. Can you help me recover my $600 e-wallet? This is my email:

Razer ID:RajateraEmail address associated with your Razer ID:  (removed)Date of Birth:  (removed)Full Name:  (removed)Old phone number: (removed)New phone number: (removed)Country: Malaysia   

I bought a gift card today days ago and I scratched off the pin. I have put in a ticket and tried to call support but no one has gotten back to me. It seems a lot of people do the same thing. Why is no one able to assist? 

Hi ı have an razer wolwerine v2 pro ı bought a few years ago and I lost the dongle I live in turkey where can I replace the dongle

I just got this keyboard from my friend and I'm wondering if there is anyway to change the color of the lights it changing distracts me to much while I'm trying to use it 

Razer Naga V2 Hyperspeed started double clicking after 8 months of regular use. I registered the product long ago. I already spent 2 months desperately looking on this Razer website for how to begin the RMA and it’s impossible to find. Somebody help me begin this RMA process before my warranty runs out this is ridiculous! Where in the world is the RMA initiation button!?I tested this mouse repeatedly, there is nothing I can do to debounce the switch or anything. It simply double clicks at random at a very high rate and it’s impossible to fix without replacing the switch altogether. I would like to return this device for an RMA. Please help.

I am looking for a replacement microphone for my black shark V2 pro, serial number is  (Removed serial number). Thank you for your help.

When i push the screen backward the screen blanks. if i pull it forward the screen is restored. how fix the issue,  Laptop screen will be working on till 90% further push will let the screen go off. 

Hey, Have lost my Barracuda X 2021 dongle and sadly it doesn’t have bluetooth or any other way other than Aux would really appreciate any help here 😭

I dunno when this happened, probably within the last month but the battery level indicator for my mouse dock isn't working properly. I changed it via Synapse and Chroma but it just doesn't work. It uses whatever lights I used last. 

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