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  • 42,004 Threads
  • 60,306 Replies
42004 Threads
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bitVividLimeGreen841
posted in Razer Support
Fan sounds like it's hitting something

Hi everyone, bought a Razer 2019 laptop and from when I took it out of the box it sounds like the fan is hitting something when it spins. Thought it was normal however for what I paid I've started to get very frustrated at it. Has anyone else experienced this?

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5 years ago
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PVCDroid
posted in Razer Support
Razer Blackwidow Chroma V2 - Chroma setting lock up

The most recent version of Synapse is causing random lockup of the Chroma settings. The lighting will stick and not change even though the keyboard still functions. Even the keys that were lit by Starlight them will still be lit and stuck. The only remedy is to reboot my computer. It's happening randomly and I don't see any events that are triggered. Suggestions?

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5 years ago
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andompesta
posted in Razer Support
Razer Blade 15 (2018 GTX 1060) not charging

Dear all, Since today I found out that my RB 15 is not charging anymore (it is 2 weeks old). I have to specify that I have a dual boot system: ubuntu for research / windows for the rest. Today I have updated synapse and my laptop seems to not charge anymore. Neither while shutdown neither when running ubuntu or windows. However, both Ubuntu and Windows detected a AC power source. I noticed that my laptop is an RZ09-02385 model which apparently was affected in the past by a similar issue (https://dl.razer.com/drivers/BladeC1/Blade%2015%20%282018%29%20EC%20Updater%20v1.02.pdf), yet in this case my pc wouldn't charge neither when it is running. As a side note, the led indicator of the charger is correctly green, but the laptop's led is not turning on. I'm so disappointed because it is an expensive laptop and if we pay a premium price, such thing shouldn't happen.

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5 years ago
lizart95
lizart95Insider Mini
posted in Razer Support
Razer Central ask for log in every time on boot

Razer Central ask for log in every time on boot even with "Yay it's safe house" ticked and Synapse 3 won't start automaticaly with Central i need to star it manually.

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5 years ago
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Mokin711
posted in Razer Support
Razer synapse is BROKEN *solved

My razer synapse 3 is not working properly since yesterday. I got a razer blade 15 2019 with 2080 Max-Q model. I use synapse to switch the performances mode and change fan speeds. Since yesterday (actually 2 days before), I cannot see Synapse have the performance modes showing. The creator, gaming, and balance mode are all gone, and the fan speed adjustor don't work either. I can still game with fan automatically turn on as tempeture goes up in cpu/gpu. I reinstalled the program 5 times, rebooted my pc, tried restart everything several times but it does not fix the issue.

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5 years ago
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kazookageInsider
posted in Razer Support
RAZER PHONE 2 CHARGING UP TO 100%

I have seen a lot of lithium-ion battery threads on how to make it have a longer lifespan but I just would like to hear it from all your experiences and as well as Razer's support team. Is it safe to keep my phone charged up to 100% from time to time? as well as use up the battery until it goes down to 10 to 5% before charging it? cause I'm feeling like my phone battery consumption is quite fast, playing games on 120hz for 4hrs and my RAZER Phone 2 battery goes down from 90 to 10% Also there was this one time when I was watching YouTube videos and I fell asleep for 3-4hrs I woke up and noticed my phone was extremely warm to touch. Please let me know what are your thoughts about this.

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K
5 years ago
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HillBillyCat
posted in Razer Support
Blade 15 RTX 2070 Thermals

Hi All, I just got my Blade 15 RTX 2070. I love it, but it runs pretty hot when gaming, even when undervolting. Both the core and cache are undervolted at -125.0 and the GPU is undervolted -30.3. When gaming, CPU temps hover around 85C to 88C. Is this normal? If it is, would the computer start to throttle at these temps? I'm seeing some drastic performance drops during gaming and I thought perhaps it was due to throttling. Any help would be greatly appreciated!

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5 years ago
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ddimitrov
posted in Razer Support
Razor Electra V2 USB works only Mono

Hi all, I hope that you can help me. I spend several hours in google and trying different stuff to solve this problem. I have bought Razor Electra V2 USB and my Windows 10 64 recognizes them as Speaker not Headset. Windows installs default driver DA40 adapter which is for speaker and it plays only as canter speaker and I don't have left or right channel. Both earphones are working but both play at the same time. There is no problem with the mic. And Razer synapse don't recognizes the headset. When I switch the default device to Razer surround audio controller the sound switches from the laptop speakers. I have tried: 1.Uninstalling the driver and updating ( both ways it pops again as DA40) 2.Uninstalling Synapse and installing it again. ( I have tried v2 and v3) 3.Switching my default device in Sounds 4. Troubleshoot by Windows 5. I have tried the headphones on my girlfriend PC and again it shows as DA40 6. Updating the Firmware of the headphones but the updater does not re

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5 years ago
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chaynawolfsmoon
posted in Razer Support
Synapse Snapped

This morning everything seemed to be working but apparently Synapse broke. When I try to log in I get this:

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5 years ago
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evereggVividOrchid907
posted in Razer Support
Razer Adaro Wireless - Replacement Ear Cushions?

Title. Took a look here: https://www.razer.com/store/gaming-accessories Only found Man O' War and Kraken ear cushions. Have the Adaro ones been phased out? Or are they compatible? Thank you!

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5 years ago
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mazimba
posted in Razer Support
Razer Deathadder Elite

Mouse bought January 4th 2019 - Amazon Prime. Working fine mechanically, cosmetically however the right hand side rubber pad has come loose - after 3 months of use (and I barely touch that side). I don't mind "fixing it" myself but for a £55 quid mouse, id expect a wee bit more robustness about it. Can I just glue that pad on? Will this affect any sort of warranty? thanks Liam

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5 years ago
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wireGoldMetallicleet717
posted in Razer Support
Razer mamba 2016 leds won't turn on while i use it wirelessly

Please read the title.

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5 years ago
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Ithyr
posted in Razer Support
Nari Wireless - Synapse sound issues

Hello guys, Today I turned on my computer and when I turned on music, my sound from Nari was really strange, like muffled or what. When I turned off and on THX sorround, the sound returned according to the EQ setting. This strange behaviour occurred even when I turned off game with custom profile with THX enabled. I have secondary - main profile (Windows profile - with stereo output but THX enabled.) and when I turned on music, muffled sound occurred once again. Funny fact is, that I only pressed mixer button and sound switched to “correct one” automatically. So this is clearly a software issue. Do you know about this issue and will you fix this? It’s really annoying for daily use. Thanks

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5 years ago
FruitPrince
FruitPrince
posted in Razer Support
Top up not credited. HELP [RESOLVED]

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FruitPrince
5 years ago
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Subirt99
posted in Razer Support
Razer Mamba TE cursor randomly moving into Opposite Direction after 5 minutes of Gaming

I have been using the Mamba TE for 8 months and have not had any issues what so ever, This particular issue started like 10 days ago not sure maybe after the recent update. Have been in touch with Live Chat support and still they could not solve the issue. Here are the Solutions tried already Changing USB Port Uninstall and Clean Reinstall Running the game without Synapse Note: This issue happens only while Gaming and I only play PUBG, It starts after 5 minutes of Gaming.

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5 years ago
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Detour78
posted in Razer Support
Synapse 3 not working, at all....

I have recently bought all new hardware and decided to make the switch from Corsair to Razer. Upon plugging in my new gear (Cynosa Chroma, Basilisk, Tartarus V2, and ManO'War which I already had) Synapse 3 was installed and running perfect. I loved it, except that the ManO'War isn't supported through Synapse 3 but not a big deal. Fast forward a few days, Synapse 3 has stopped working completely. I can't even open the program anymore, click on it and nothing, run as administrator and nothing. I've tried multiple remedies from updating drivers, uninstalling/reinstalling drivers and software, clearing temp folders, everything.... well, everything I can think of. I'm good with PC but not a super pro either. The 3 devices are running the Spectrum visualizer, but I believe that is by default. Reading through the forums, I see a lot of people having issues with it and have tried some of the fixes others have used, but with no luck for me. Is the software bugged? Is it something I did(technica

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5 years ago
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wireGoldMetallicleet717
posted in Razer Support
Razer kraken 7.1 v2 "hissing" sound

I think that is a problem with my cables. https://prntscr.com/n8q2e9 https://prntscr.com/n8q2tk https://prntscr.com/n8q2k0 Note: the noise is gone on my laptop, and i never had this sound before on my desktop.

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5 years ago
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fahad1337
posted in Razer Support
New Update Broke Death-adder Elite in WoW

I been using this Death Adder Elite for almost a year now. Today The Razer came out with update and suddenly my mouse is unable to hold its right click in World of Warcraft when moving camera angle in game. So basically I hold right click to move the camera but now the mouse will move it a little and then the mouse comes out as if I let go of right click. Apart from that u actually see the mouse jump in and out of screen, normally when you hold right click it doesn't show the mouse cursor. I had issues with Razer Acceleration ingame in past where suddenly the mouse sensitivity would sky rocket for a split second ever few seconds when moving camera, later which I found out that you had to change the pollen rate to 125 to correct that issue. Things I have already tried to fix this issue: -Restarted Computer: Since software was updated, thought restarting would fix the issue. -I tried changing pollen rate in 3 different settings, 125, 500, 1000 -Re Installed Drivers -Reconnected Mous

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5 years ago
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iBorgs
posted in Razer Support
My Razer blackwidow X ultimate (mx cherry blue) issue

i am having an issue with my Razer keyboard X ultimate. it is not being detected by razer synapse. I know that this certain model has been discontinue by razer. may i know if you have any steps to fix the issue?

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5 years ago
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sachmet157
posted in Razer Support
Razer Electra V2 USB stopped working

Hello, when I play a game, I stop hearing about my headset. To hear something about the headset again, I always have to plug it out and in. What do you think can help me to fix the problem? Sorry for my bad english I'm from germany and I used the google translator. Yours sincerely sachmet157

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5 years ago
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apex_woot
posted in Razer Support
hopless gtx 1060 razer blade 14 2017

Hey all! I am having realy hard time with my razer blade 14 2017 laptop. It happened by itself like yeaterday everything worked fine and today it(my problem) happened. So, once i install any nvdia 1060 supported driver on my laptop, system process it tskmngr is taking around 20& of my cpu and it makes a huge impact on my laptop overal performance and it freezes every 2-3 minutes, fans are loud all the time, when i turn it off for a while and then turn it on, it will give a bsod with code "video tdr failure" coused by nvlddmkm.sys! The worst thing is that over past two weeks i tried evrething - strarting from windwows reinstall (versions 1709 and 1803), reinstalling nvidia and intel drivers with ddu in safe mode, installing all versions of drivers(just the driver with or without 3d vision or nvdia audio driver), disabling services, turning on and off all kinds of settings, and so on. In fact what i have now is half-working laptop on outdated nvidia drivers 367 from razer site, getting

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5 years ago
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streetaeroLiberty546
posted in Razer Support
Razer Hammerhead V2 (not pro) Technical issues

My Razer hammerhead v2 ear buds left ear has stopped working, any simple solutions that DON'T include cutting the cord? They aren't even a year old and I still have a warranty.

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5 years ago
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Mikeeddy900
posted in Razer Support
Kraken TE with Xbox one (question)

Can I use a usb adaptor so the audio controller plugs straight into my controller? Or does it have to be usb? (I’m already aware that the audio controller doesn’t work on Xbox via usb)

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5 years ago
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PecceG2
posted in Razer Support
[Razer Synapse 3] Instant crash, no logs, no errors.

Hello, since a few days after an update of the Razer Synapse software, it refuses to open. I tried to reinstall, repair, do what it says in the FAQs, and nothing works. I went in search of the logs to C:\\ProgramData\\Razer\\ and only found this: Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself. Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?

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5 years ago
Macbeth.
Macbeth.Insider Mini
posted in Razer Support
Razer Cortex and Synapse 2 are not working together

Hello, Title explains a lot. My problem is windows generic freeze when window's and razer programs startup. After the logo appears then dissappers, my windows having a generic freeze problem about 20-30 secs. I can move my cursor but windows don't respond. I'm remembering, this issue started with latest Cortex update. I tried to delete Synapse 2 while Cortex was on the PC. And there seems no problem. I also tried to delete Cortex + Synapse3 while Synapse 2 was on the PC. And there seems again no problem. I'm using Synapse 2 for Kraken 7.1 and Deathadder, and using Synapse 3 for Cynosa Chroma.

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Macbeth.
5 years ago

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