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  • 42,797 Threads
  • 61,387 Replies
42797 Threads
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KyaniteKirin
posted in Razer Support
Razer Audio/Mic Splitter Replacement?

So I believe my audio/mic splitter went to take a dump. I've searched all over the Razer Online Stores because I saw a replacement there at one point for 20$ CAD + shipping. I've looked all over and even found the old link to that page but it's giving a 404 error, page was removed. I'd just like to know where can I get the most compatible audio/mic splitter that works with Razer Kraken Pro V2 (I've tried cheap audio/mic splitters before, I had 5 at one point but none of them worked). Honestly I'd like a Razer replacement preferably so if they still do sell it please let me know. Otherwise, Amazon or other stores work.

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K
5 years ago
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Anonymous
posted in Razer Support
Case for the RAZER BLADE 14” (2017) - INTEL 7700HQ - GTX1060

Does anyone know of a hard shell case that would fit the cover of the Razer Blade 14"?? Thanks

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5 years ago
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Der_ZocktLP
posted in Razer Support
High CPU?!

Hello, I have a problem with my Headsets. Yesterday I bought the Razer Electra V2 USB Headset. And I noticed that my CPU is very high (85-100%) If I unplug the Razer Electra V2 USB cable the CPU is then low. What can I do to fix this problem? Best Regards Der_ZocktLP

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5 years ago
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JacobisCool
posted in Razer Support
Docking Station for Mamba 2012 not lighting up

I don't know if this was already asked, I didn't see anything. But, when I unplug the mouse and plug in the docking station, it doesn't light up, but when set the mouse on the docking station, the mouse charges. Also, I can't calibrate the mouse with the docking station, but I don't know if they are related.

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5 years ago
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Defiance2018
posted in Razer Support
My first Razer Keyboard

Hi guys, i want to buy me a Razer Keyboard, is my first keyboard from Razer and i want some advice from you guys, i play a lot games like Destiny 2 , Gta 5 but no CS , FORTNITE, COD and i like this 2 options : 1 - https://www.razer.com/gaming-keyboards-keypads/razer-ornata-chroma 2 - https://www.razer.com/gaming-keyboards-keypads/razer-blackwidow-chroma-v2 I want to know how can i buy one of them and if the same process is available in the future if i want something with Silver Rewards for Romania because i din`t find any info about redeeming silver to Romania? Thank you so much

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5 years ago
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E4M0N
posted in Razer Support
Razer Raiju Ultimate Replaced But Still Drifts

After RMA’ing my Razer Raiju Ultimate. I got the replacement today and it came loaded with the base version of firmware v1.0.0. Then I loaded v1.3 which I was emailed by a live chat assistant who said that v1.3 was the latest version of firmware. When it isn’t. For whatever reason, Razer are not releasing v1.4 for download right now, which is supposedly in the new batch. What am I supposed to do, continue getting replacements until I get lucky on the new batch? I have had this controller for months since release and has been unusable. Posting multiple forums and having to dig for answers with no procession. I now yet again have a Razer Raiju Ultimate STILL with stick drift issues and latency issues along with no customer support to guide us customers with a £200 joke. As a long term user of Razer products, I just feel as there has been no support from the moderators. After all the troubles whom could at least compensate to some degree for what I’ve gone through with my purchase. It t

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5 years ago
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LAGGGZZZ
posted in Razer Support
Razer Synapse 3 issue

Hello, Yesterday bought an Razor Cynosa Chroma in my local shop. After I read manual, got a idea about installing "Synapse3" for cool color effect change option. So I did download from razerzone.com/synapse3. I tried to install software but got an error that "Server access unavailable - Please check your network connection". Tried various methods but nothing helped me to get installation running. Hope for your help. Thanks.

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Razer.Caziel
5 years ago
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PM179CO1503231
posted in Razer Support
Se desconecta mi mando razer raiju

Pues veran,me compre el mando nuevo hace dos meses,hoy estaba jugando y se desconecto... Trate de conectarlo pero no paso nada,luego de un rato prendio oa luz verde pero se volvio a apagar y así sucedio hasta q apague mi ps4. Alguien sabra si es falla o se debe a otra cosa ? De antemano muchas gracias y espero me puedan orientar.

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Razer.Caziel
5 years ago
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Anonymous
posted in Razer Support
Razer Nari headset sidetone not working in Synapse 3

I have just purchased a new Razer Nari headset. However, when I go into Synapse 3 and turn on sidetone I can NOT hear myself as expected from the sidetone feature. What am I missing?

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5 years ago
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Cerberus_Dleta
posted in Razer Support
[Razer blade advanced 2019] Store french problem

Hello I wanted to buy a "The New Razer Blade 15 - Full HD - RTX 2080 - 512GB" on the French store. All is well spend the payment was validated then a few moments after the order of I receive an email as the payment has been refused. Off I got in touch with my bank and she confirmed to me that this was coming from your servers the problem. This order command : RZFRWP0000008038097

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5 years ago
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DoMe.RaZeR
posted in Razer Support
Issue with Razer Surround

A few days ago, I bought the Razer Kraken pro v2 which has a 3.5mm cable to connect to my laptop. A problem that I noticed immediately was that the sound of the headset wasn't as I expected. I then downloaded Razer Surround to improve the quality using the equalizer function of the Surround software, however, once I logged in with my account, the only thing I could do was selecting the kind of headset i am using and testing it with a sound sequence. Other than that, I couldn't use any other functions of the software like the equalizer at all, as clicking on the different buttons didn't do anything except for moving the window around on my desktop. Now to my question: is this because the Razer Kraken pro v2 is not supported by the software or is it a problem with the 3.5mm cable? How do i change the sound quality of my Razer Kraken Pro v2?

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5 years ago
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ReaperOfTheDeep
posted in Razer Support
Lancehead Synapse Problems.

Hey All, I was wondering how to fix an annoying issue i have been having only razer synapse 3.0. The only version seems to work fine but has its own annoying issues. I changed back to 3.0 but it seems whenever my mouse is in charging/wired mode razer synapse does not pick up the device. But when i unplug it and run it wirelessly synapse picks up fine. Im using a standard Razer Lancehead.

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5 years ago
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rushSafetyOrangefun149
posted in Razer Support
Razer Blade 17 (2014) Trackpad Issues

My trackpad has been largely unresponsive except for one horizontal line running through the middle and one vertical line running through the far right side. Attached is a screenshot of MoodPad to illustrate this. Is this a software or hardware issue? Any way to fix this? Have tried uninstalling and reinstalling Synapse and Synaptics drivers to no avail. Thanks!!!

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5 years ago
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Oniisenpai
posted in Razer Support
Razer Nari not working with Xbox properly

i just got this headset and it doesn’t seem to want to work with Xbox. I plug it in into my controller and only one ear cup works and only party chat works. I cannot get game audio to work. I have tried it on my PC and it worked fine there.

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5 years ago
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Bplunk1520
posted in Razer Support
Razer Nommo Pro has stopped appearing in Bluetooth devices

Have had My Nommo Pro for about 2 months now and haven't had any issues connecting my phone to the device. Although i did have an issue with connecting my laptop through Bluetooth it didn't bother me. However as of today the Nommo Pro has stopped appearing on the list of Bluetooth devices on my phone. The Rzr Remote app still appears and i am able to connect to it but not to the actual speakers. I have tried repairing by restarting the speakers and holding down the input button but still nothing appears. I have restarted as well as updated my phone (iPhone 7) but it did not fix the problem. Any help or advice would be appreciated.

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5 years ago
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jrhalket
posted in Razer Support
bios screen during startup

Hi all, After the latest windows 10 update, I've been getting the bios screen when booting up on battery. No amount of tinkering with it let's me escape into a normal startup. If i plug in the power cord, it will boot up normally. Any ideas?

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5 years ago
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samrrey1
posted in Razer Support
Razer blade 15 GPU Issues

I bought a refurbished Razer blade 15 with a GTX 1060, I7 8th gen, 144hz display, and 16 GB ram. I've been having issues with the GPU where when I try run certain applications (Synapse 3, GeForce experience) they all stop responding before it launches or will launch with some weird graphic glitches then crash. Games also have this issue except most of the time I can't even get passed the main menu of a game before it closes without an error. I haven't noticed anything else wrong with it and I've tried the following things:. 1. Updated video drivers. 2. Updated Intel video drivers. 3. Reinstalled windows and installed all updates. 4. Tried disabling the Intel GPU. The power brick is also making a zapping sound when it's charging so I wonder if the charger screwed up the laptop somehow. Has anyone encountered similar issues with their Razer blade 15?

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K
5 years ago
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rushAzureishWhiteroad417
posted in Razer Support
Synapse w'ont detect my Joypad

Hello My Wolverine tournament edition isn't detect by synapse and then i can't change anythng on it. Can you help me please?

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5 years ago
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MaLoProject
posted in Razer Support
Razer Blade Stealth 13.3 Trackpad starts to make problems

Hello Guys, At the day of 13.6.2018 i bought a Razer Blade Stealth i7 8550U 512GB Chroma. I was super satisfied with the product until now. After 7 months of almost daily Use, My Trackpad starts to missrecognize some "taps" and "clicks" the "right-click" and the "left-click" dont work properly anymore. Sometimes it does a left click when i want to right click, and sometimes that trackpad recognizes a right click when i want to just open something... Drag and drop is also really hard to do now bc sometimes it just stops and it "drops" the file... i bought it 7 months ago and i paid almost 2k for it, so im not really happy right now ? I dont think its software because the bottom of my trackpad feels really loose (right word?). The Trackpad and the Ultrabook itself is in almost perfect condition since i take much care of it. So this cannot be a result of wrong Usage or unnecessary violence. Also i still have my warranty. And this came not by an User error. Is there anything i can d

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5 years ago
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fastVividAmberside378
posted in Razer Support
Blackwidow Chroma V2 Chroma Lighting Issue/ Kraken 7.1 V2 Issue

I've had my Razer Blackwidow Chroma V2 and my Kraken 7.1 V2 for just over a year now. within the last week i have had endless issues with them. Today my Blackwidow Chroma V2 is lighting up with every profile other than the custom one. I have no idea why it is doing this either. Everything works perfectly on the keyboard, macros, typing, everything. But when i go to a custom profile in the chroma configurator, all lights on the keyboard shut off. For my headset, over the last week it has been not working on and off. It will uninstall it's drivers and change to Conexant USB Audio. After I get that fixed, the 7.1 will not work whatsoever, no sliders in synapse 2.0 work for the headset. I have messed with the EQ sliders and even stuff like bass boost. It makes absolutely no difference at all. I have spent over 4 hours today on these issues and cannot seem to fix them.

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5 years ago
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Emircho
posted in Razer Support
Blackwidow Chroma is not working anymore?

Hello everyone, unfortunately my blackwidow keyboard is not working anymore. Everything was fine, next day i open PC, no lights, keyboard is not responding. I had to open the windows keyboard feature to put my password and unlock my PC. Tried removing synapse 2, reinstalled. Then ditched it completely and now i'm using Synapse 3. But the problem is, it is not shown in the devices, firefly is there, mamba is there but no blackwidow. And i don't think this is synapse related because, it is not even working at the opening where you can push DEL to go bios settings. So i'm thinking probably it is not getting any power or maybe it's just broken inside. Is this repairable, has anyone ever experienced something like that before?

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5 years ago
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SirCorgi
posted in Razer Support
Razer Blade 2017 USB C Driver

Hi All, Does anyone know if the USB C/TB driver for the 2017 GTX 1060 blade will be updated at some point, since getting my blade over a year ago the USB C port has never worked properly with USB C hubs causing USB HDD write/read speeds to be locked really low and getting write errors often (tested on the normal ports fine tested on two other laptops on the same hub fine). Recently after re-installing Windows 10 Pro again I decided to try removing the TB drive I found it now works fine and I get USB 3 speeds but it doesn't always register device being plugged in first time anymore. Clearly the driver does not work is the W10 core drivers work better so is there a plan to update the TB drive from the 2017 version that currently shows on the support page for the laptop? Thanks

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5 years ago
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thinkcastVioletRed520
posted in Razer Support
Huntsman Elite, issues with Ctrl + Shift + F

I bought the keyboard in hopes of using it for my personal programming. When in an IDE (Visual Studio 2017 or Jetbrains Rider), I cannot seem to press Ctrl + Shift + F. I found an online keyboard debugger (https://codepen.io/QDeltaE/pen/PjXWZr) and I've been playing around with it. Here are my logs in testing: Ctrl + F: >Keydown ↓ Key: "Control" KeyCode: 17 >Keydown ↓ Key: "f" KeyCode: 70 >Keyup ↑ Key: "f" KeyCode: 70 >Keyup ↑ Key: "Control" KeyCode: 17 Shift + F: >Keydown ↓ Key: "Shift" KeyCode: 16 >Keydown ↓ Key: "F" KeyCode: 70 >Keyup ↑ Key: "F" KeyCode: 70 >Keyup ↑ Key: "Shift" KeyCode: 16 Ctrl + Shift + F >Keydown ↓ Key: "Control" KeyCode: 17 >Keydown ↓ Key: "Shift" KeyCode: 16 >Keyup ↑ Key: "F" KeyCode: 70 >Keyup ↑ Key: "Shift" KeyCode: 16 >Keyup ↑ Key: "Control" KeyCode: 17 If you look closely, you'll notice that the F key never gets a key-down event when both Ctrl and Shift are pressed. Being able to use Find In Path /

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5 years ago
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VisitasVirtuales
posted in Razer Support
Functions dissapearing

Hi; I rebooted my PC yesterday, and since then some of the keyboard functions are not working: Ctrl+C, Ctrl+V and some .exe direct acccess. This is on my naga trinity mouse. Any ideas why? Also the direct access to some windows functions, like the windows cutout tool. My software is updated.

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5 years ago
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ShaneWaite
posted in Razer Support
Nari ultimates haptic not working at all

Hi, please someone help me before I smash these things up with a hammer! received yesterday thought they sounded like crap messed with the settings and they sound ok now (not as good as my Krakens) however the Haptic feedback does not work at all! I have it off then on 100 no difference reinstalled synapse 3 nothing different. Tried on a switch ,xbox one and a laptop no difference am I doing something wrong or are these just faulty? Also these refuse to work wired..... I have to put the usb dongle in before they work the wire charges them but will not connect to say im getting frustrated is a understatement

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5 years ago

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