Razer Support

So I got the BlackShark V2 USB Soundcard headphones a while back.I usually have the volume knob on 50%, but recently I noticed an imbalance in the audio: the sound comes out to about 75% left, 25% right.The issue is that it only happens with 50% volume, so I’m pretty sure it’s not a driver or software issue. I imagine that it’s a problem with the internal connections of the headphones (wiring and such). They’ve never been dropped or man-handled. Is there some manual that could tell me how to repair it, myself, or should I send it to someone to have it fixed/looked at?

Hello Razer Support,I have a Razer headset, and I found this Serial Number on it:When I try to check it on your website, it says the serial number is not found.Could you please help me verify if this headset is genuine and tell me the exact model?Attached is a photo of the headset and the label with the Serial Number.Thank you for your help!

Hi, recently my cousin gave me a Razer Kraken tournament edition in it's box, with stickers and manual and all still inside. Im gonna use it for sure, but i also found a piece of paper that has a scratchable place. I don't know if i shoul scratch it. what that is? chatgpt told me it's for software or smth 

Hola, disculpa perdi la caja de mis razer blackshark v2 y no puedo activar el sonido envolvente 

i can’t wait that like alr 1 hour after opening exe, please who knows this trick. Synapse 3 too 

I need help i lost my old phone number and i caqnt change it

Razer Naga v2 Hyperspeed profile does not save onboard.I’ve tried resetting the mouse, 4 different Razer accounts and nothing sticks. This issue was originally reported here 4 months ago: Here are similar topics on the issue that are ignored by Razer: This hasn't been fixed yet. Can we get a follow up on this please Razer and a fix? 

I bought this laptop back in June 2021, the cmos battery lasted about 14 months and then died. Replaced with a new one that then lasted about 6 months then died, the next about 3 months and now I am lucky to get more than 3-4 hours out of a battery. ML1220 coin battery.I just purchased 10 x ML1220 CMOS batteries online completely prepared to change them out every few months but this is ridiculous. I am certainly not prepared to change them out twice per day.Going through the forum it is clear this is a big issue with your laptops, could you please provide some support.$4200.oo laptop that has literally never travelled and has failed within 14 months is not good.CheersEdit - Title description of laptop incorrect sorry - is:Razer Blade 15 Advanced QHD 15.6 Gaming Laptop

!--startfragment>how to fix this Secure Boot certificates have been updated but are not yet applied to the device firmware. Review the published guidance to complete the update and ensure full protection. This device signature information is included here. DeviceAttributes: BaseBoardManufacturer:Razer;FirmwareManufacturer:Razer;FirmwareVersion:1.03;OEMModelNumber:Blade 16 - RZ09-0510;OEMModelBaseBoard:SO6100;OEMModelSystemFamily:1A58300A Razer Blade;OEMManufacturerName:Razer;OEMModelSKU:RZ09-051021N4;OSArchitecture:amd64; BucketId: 121954a5453464cf5283ad543028942483c61fd6aae2ef6a7c25d4fd1b3a8ed8 BucketConfidenceLevel:!--endfragment>I’m on the latest bios update from 2023!--startfragment>Quick Fix: To resolve the Secure Boot certificate warning on your Razer Blade 16, you need to apply the latest BIOS and firmware updates from Razer, and ensure the Microsoft Secure Boot certificate update i

I purchased a Razer Blackshark V2 Pro Xbox Edition but haven't received the activation code yet. Can you help me? I want to activate it THX .

Hi, I recently updated to Synapse 4 and all my devices are working properly except for my Blackshark V2 Pro headphones (2023 model). I am getting a blank page and cannot access any of the device settings: I have tried uninstalling Synapse (and erasing all Razer drivers using the utility tool) and even logging in as a guest to check if any of my profiles were corrupted but the issue persists. Thanks for the help!

THE ISSUE:My keyboard is (not US layout) > Swiss/German > e.g. ends in keys G H J K L ö ä $Synapse 4 Keyboard function does not map “ $ ” but “ ‘ ” (physical key position on US Keyboard)If you state that it should be a symbol “ $ “ Synapse 4 maps it as SHIFT-4  (originating position on US Keyboard)And when you play a game with this mapped key it does … SHIFT-4 not the dollar sign, and that is for keys that are withing the US keyboard spectrum, keys like ö are not mapped. SOLTION: I dont know. This really bugs me that anno 2025 this is still an issue.

Hello, I’ve had this viper v2 pro for quite some time and pretty sure it’s no longer under warrantyRecently I’ve been noticing constant dropping of wireless connectivity and after searching around the web, there was a firmware update available to hopefully fix the issue. However, after updating the firmware of the dongle, it is no longer recognized by the PC. (I’ve tried both PC and laptop) From Google search it seems like this is a common issue. Is there any way to get a replacement dongle? When the mouse is connected by cable it works flawlessly. 

azer Viper V3 Pro”}Hello Razer Support Team, I lost the wireless USB dongle for my Razer Viper V3 Pro (standard version). I would like to know if it is possible to get a replacement dongle or purchase one that can be paired with my mouse. Product: Razer Viper V3 ProSerial Number: [Removed]Country: Thailandemail: (Removed) Thank you for your support 

I tried to register my Razer BlackShark V2 X to activate 7.1 Surround Sound, but the system indicates that the product has already been registered.Help me please.

Hey Community I hope you can help me.Today I unboxed the Wolverine V3 Pro and there is one problem using it with the Xbox.If I connect my HyperX Cloud X with the headphone jack the audio quality is really bad and quieter than with normal Xbox controller.This only happens If I use the controller wireless.If I connect the controller with the USB cable the audio quality is fine and it is also louder. It is the same like with the normale Xbox controller.The newest firmware is installed.Someone can help me? 

Hello,people in Discord can bearly hear me - all settings are maxed out, in Synapse, Discord and Windows - without any solution. It's connected via USB Dongle... Windows Mic test just detect 6% of volume. I tried a second Computer but its quiet, too.

I was playing games when i noticed it had reset my bindings, but when I looked Razer Synapse it said they were unchanged. I have already tried reinstalling all of razer, updating drivers, and uninstaling drivers and reinstalling them.

Hello everyone,I just bought a razer kiyo 1,5 years ago, I'm using it as my daily camera to work. I do meetings and thats all, usually the camera is turned on at most for 1 hour for each meeting. Most of the time it is turned on only for 15-30 minutes.Today I was in a call and decided to turn the ring light on, which is something that I haven't done in while. It turned on normally, however some minutes after turned on the right light started to flicker, so I tried to turn it of, but it didn't turn off.So I disconnected the USB cable from the hub connected again, after doing that the camera was recognised by the google meets meet, however after trying to choose it and turn it on, it turned the "on/off" LED on the image popped, but a few seconds later the on/off LED started turning off, but different from normal, it was turning off like a capacitor discharge.Then the computer doesn't recognise the camera anymore, I tried different USB ports, tried let it di

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I have a problem. You sent me an activation code, and I entered it in the 7.1 SURROUND SOUND app, but it says that the activation code is incorrect. What should I do? 

Hi,  Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again.  Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power.  My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the s

I need some help why is my Razer edge wifi edition. The WIFI is no longer working please help me if how to solve the problem.. 

hi, yday I formated pc and now I have problem with changing hotkeys in synapse… the thing is that I can see them changed in app, but when I press them- they are the default keys that was, tried on synapse 3 later 4 and still same thing...

Hello, I have an issue with my left click button (Viper v3 PRO). It’s suddenly disabled in Razer Synapse 3  and I am unable to use nor reassign the left click button anymore. I’ve tried with another mouse (Deathadder v2) and the left click button is still not working. I’ve tried to assign the left click function to another button, then the left click button is enabled, but I am still unable to click on the mouse. new drivers reinstalled tried the new ver 4 software still nothing... looks like a software issue may be ...How can I fix this issue? How did this happ’n been fine for years till now