Razer Support

I lost my authenticator after resetting my phone I don’t have my backup codes.I can still log in with my email/password but cannot pass 2FA.

Hi,Could not find any thread related to my problem. I’m playing WoW through lutris or steam (tried both to see if my problem would be resolved in another context) on a Pop_OS! 22.04.Problem is, when I press one of my 12 buttons from the mouse, it start freezing the game for 1sec and after multiple uses it end with my game totally crash. It is 100% linked to the use of these button as I can reproduce the crash easily.Does anyone have an idea why this could occur ?Thanks !

I’m using a Razer Huntsman Mini under Windows 11, on the previous version to 25H2, the FN keys worked flawlessly.One update later and it doesn’t seem to work any longer. I’ve reset the keyboard in the Synapse app and of course rebooted Windows a couple of times after the update.I’ve tested the built in keyboard in my laptop and the function keys in it are working fine, it’s just they keyboard.I’d appreciate any troubleshooting steps you guys can come up with.

Hello,I put in the unit number when I ordered my item on December 8, 2024. But when I checked the order status today, the delivery address doesn’t show the unit number. Will it still be delivered to the unit number it’s suppose to?I tried to make a mock purchase, and it showed the unit number in the delivery address, so I am wondering why it didn’t show up on my Dec 8th order. Is there anyone I can contact to confirm the address and unit number? I would like to make sure that it reaches the recipient in time. Please and thank you. :)

No matter what I do and no matter how many times I reset the Basilisk V3 the default profile that says default profile and the one that used to always start when the computer started never seems to be the default profile. It always seems to be my profile for call of duty. why? I have even disabled it from automatically switching to it when the game starts. This is really annoying when I load into windows and try to use the side buttons when on the internet. If I switch back to the default profile and my computer goes to sleep, it will default back to the wrong profile every single time. I am about to throw this mouse into the trash and by a Logitech since I have never had issues with that mouse. I know its not something that I have done because I have set this Basilisk V3 up so many different ways with it doing the same thing with the same profile. I dont import my profiles, I completely redo them all. I cant be the only one having this same issue with this mouse becau

Hello, i recently adquired the Kraken V4 headsets, while everything works fine when in 2.4. ghz mode, whenever i plug them via USB charger, the volume becomes a bit lower than in 2.4. mode, the difference is about 10% but noticeable.Has this is happened to someone?

Good morning. I have a question about the RAZER WOLVERINE V3 TOURNAMENT EDITION controller. Does it have mechanical or membrane LB and RB buttons? Thank you.

I just tried to connect my Razer Viper V2 Pro mouse with the dongle but it does not connect. Any USB port I have did not recognize the dongle, even tried it on several laptops and none can recognize it. The mouse works fine when I use the cable directly to the PC. Unfortunately I do not have any warranty anymore. I would love to use the dongle because my PC is next to the TV and the cable is not long enough. Also having a cable throughout the living room does not go well. Is there any possibility to get a replacement @Razer support?Please help….

I am currently using a Razer DeathAdder V3, and unfortunately, the USB cable has been damaged. I would like to ask if there is a way to repair it or if I can purchase an official replacement cable. Could you please advise me on the available options for fixing or replacing the cable? I’m located in Vietnam and would greatly appreciate your guidance on how to proceed.

I typed in my product serial number for my brand new blackshark v3x hyperspeed headset bought directly from razer and the auto activation tool says the product is not eligible when the activation site says it is eligible.  Please help

I have an Iskur gaming chair that doesn’t appear to have a serial number on it. How do I get in touch with someone to get a replacement? I’m not looking for a free one, I will pay for it, it’s just not clear on how to order one.

Product: Razer Nari Ultimate (RZ04-02670)Serial Number: HN2123D09005863Description:Dear Razer Technical Support Team,I am contacting you regarding a serious connectivity issue with my Razer Nari Ultimate headset. The headset cannot be used wirelessly and does not appear to be recognized by my PC.The core issue is: The wireless USB dongle (RC30-0267) appears to be either defective or completely non-functional. Troubleshooting steps already taken:  Driver Issue (Initial Problem): When I first plugged the dongle into my Windows 10/11 PC, the system failed to install the correct drivers, showing a "driver error." The headset is not visible in the Device Manager under "Sound, video and game controllers" or "HID devices." Clean Installation: I performed a

Synapse 2 is no longer supported, so now my Razer Tiamat 7.1 V2 cannot be used? It is not supported in Synapse 4, and when I install Synapse 3 it makes me upgrade to Synapse 4. My Razer Tiamat 7.1 V2 is a paper weight now?

Hi!! I lost the little type c dongle along with the usb adaptor, i tried to look for some dongle’s online but not sure if they will work with what I have? Was wondering on what to do next please help i also read a thread with the same issue as mine and he was told to send a message via “pm” along with the serial number. Not really sure how to “pm” you guys 

I recently Bought my Razer Blackshark V3 X HyperSpeed headset.It did not come with the 7.1 Activation Code I tried to get a activation code, but every time I do it does not work. With the addition, saying that the device/accessory is not 7.1 eligible (even though the headset is on the list)Can someone please help me, as I'm confused and don’t know what to do now :(

After trying multiple times, when using my card to checkout, I get an error message saying “We are experiencing technical difficulties in completing your payment request. Please try again later or select a different payment method”. Now at first, there was a hold placed on my card and I called my card company and had that straightened out. But it’s still not going through. It’s just for a Rogue 17 Backpack (Chromatic), Atlas (white), and a Laptop Cooling Pad + 20$ off Silver coupon. Any help is appreciated!

I've been scouring the forums here and Reddit for a solution, but haven't found a fix yet. I have a Kishi V2 that I've maybe used for an hour or so. I bought it and it mostly collected dust. Everything works except the left joystick which seems to only register top-left and bottom-right. I've enabled OTG connection, disabled the repeat touch thing under accessibility, and the Nexus app doesn't say there is a firmware update.  The consensus seems to be that I should've caught this earlier and RMA'ed the device. Anyone have something I may have missed to try?

Got a new DeathAdder V4 Pro today which works when connected directly to my PC but not through the wireless dongle. When the mouse is turned on and the dongle is connected to the PC, the LEDs on the dongle remain off and the mouse’s LED flashes twice when it is moved. I cannot get the LEDs on the dongle to turn on at all. I have tried: Fully charging the mouse Connecting to another PC. Same issue occurs Updating firmware of the mouse and dongle to 1.20.00. No change Pairing the dongle using the mouse pairing utility. It recognizes when the mouse and dongle are connected and says pairing is successful however it still doesn’t work Removing and reinstalling drivers using the device detection troubleshoot tool. This did not change anything Uninstalling/reinstalling Synapse 4. This also did not change anything. Synapse can configure the mouse when it is directly connected to the PC, however when the dongle is connected and the mou

My Razer Viper V3 Pro has issues with it not charging. After trying to reinstall the firmware months ago when this first happened and it not working I just decided to deal with it and just use it plugged in. Now however my mouse will randomly disconnect and I’ll have stutters sometimes when I’m using it. I’ve followed uninstalling the device through device manager and reinstalling the firmware multiple times but nothing works. This isn’t the first mouse that this has happened to me with and I’m sick of it. If anyone has any suggestions please let me know.

As another thread from 3 years ago stated, I do not know how to install the standoff screws for AM4. I can attach them to my motherboard just fine, but they don't come through the cooler bracket far enough to attach the thumb screws.  I read the installation article and it doesn't say anything other than to use the AM4 standoffs 

I’ve had a Kishi v2 controller for about a month and it has been working great until recently.  The left joystick does not recognize left or right movements.  It still moves up/down just fine and all other buttons and controls work fine.  I primarily use it with Game Pass but this issue persists outside of gamepass if I’m just trying to navigate between icons on the android home screen.  Does anyone have an idea about what causes this issue and/or how to fix it?

I was searching the store since I needed a new mouse as mine is dying slowly and found the naga. I like the concept of having the programable buttons for my thumb but I was only able to find wireless versions. I was not able to find a wired version but I saw on amazon that they are available. does the razer store no longer offer wired right handed naga mice?

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

recently bought the white v3 pro , already had the black one, been using them wirelessly without an issue,(on synapse 3) then used the white one for a few days using the cable for the faster response time, going back to dongle .. it connects for about 2 seconds then just turns off , after wasting ages trying to figure it out i grabbed my black one, which i could see has 50% battery .. works fine plugged in, again as soon as I put in the black dongle and turn it on, stays on for 2 seconds then turns off .. is this a synapse glitch as never had this problem with synapse 3? was getting ready to return my white one but now seeing both of mine doing it, on 2 different pcs , this is not a ME or one controller problem , about to uninstall synapse 4 and see if it makes any diff . Anyone else having this issue that was able to fix it ? Ok didnt think to test this before but just checked in xbox series X and exactly the same thing, dongle in, controller on, xbox flashes as it de

My razer chroma is keep on crashing how do I fix it?