Razer Support

Got a new Basilisk V3 Pro (using wireless not Bluetooth) and about 80% of the time I unlock my PC the mouse fails to reconnect to Synapse. Any solutions?

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

​@Razer.Speedcr0ss not very handy to close a Topic which is still an issue.I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! Synapse version: 4.0.86.2509080713Edition: Windows 11Version: 24H2OS Build: 26100.4652Device connected: Razer Tartarus V2 

Ich möchte gerne mein Controller zurück geben, ich habe den Controller am 11.12.25 gekauft und mir wurde zu gesichert, dass ich ihn bis zum 14. Januar zurück geben kann. 

HelloI bought a Razer Blade 15 laptop back then in SG (Funan), 2022It seems it has a thermal/overheating issue and I want to replace the thermal paste and have the fan cleanedIs there any authorized service center in Indonesia that can support this?Thank you

Hello!My question is that the Playstation version of the Razer Blackshark V3 Pro is fully compatible with the pc software just like the PC version of the headset?

I seem to have misplaced the detachable mic for my black Razer Barracuda X headphone. I can’t seem to see any legit replacements online.

I purchased the Razer BlackShark V3, but for some reason, when I connect them, they appear as speakers in my system. However, I’ve seen that for many users they show up as a USB sound card. Because of this, I can’t access the Windows sound settings to disable all the THX effects. Consequently, the sound with THX enabled is absolutely terrible. Windows 11.

Von heute auf morgen funktioniert mien razer blackshark v2 hyperspeed nicht mehr.Als ich heute mein pc gestartet habe und mein headset eingeschaltet habe kam kein ton also headset on wurde nicht gesagt.Ich hörte nur ein rauschen und als ich versuche habe einen ton abzuspielen kam kein ton das rauschen war immer noch da aber das Mikro funktioniert…Nachdem neuen Instalieren von treiber war das Problem immer noch nicht behoben und das rauschen ist noch da ich habe bei Windows die Soundverbesserung ausgemacht doch es bringt nichts.Außerdem habe ich versucht das headset neu zu verbinden was auch nichts gebracht bzw das rauschen ist halt immer noch da und es wird kein n ton abgespielt...

Hello Everyone, I bought a second hand Blade 16(2025) from FaceBook Marketplace as a christmas gift to myself. The price was too good to pass up. I didn’t realize that there are some QC issues with the system and now the track pad is all wonky. Is there anyway I can send this in for repair?

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

I’m experiencing a serious issue with my Razer Leviathan V2 soundbar.After connecting it to my Windows 11 PC via USB-C, the system does not detect it at all. The Leviathan V2 powers on, but only shows a solid green Source light (AUX mode). When I perform a hard reset by holding the Power + Volume Down buttons, then swipe through the buttons, the Source light starts blinking blue (Bluetooth pairing), but I’m unable to get it to switch to USB mode (white or purple light).So far, I have tried the following: • Multiple USB ports on different PCs • Different USB-C to USB-A and USB-C to USB-C cables (data capable) • Reinstalled Razer Synapse and all drivers • Factory reset the device • Checked Device Manager (no sign of the device) • Attempted connecting to other systems (no detection)At this point, I suspect there might be a hardware issue with the USB controller in the Leviathan V2. 

Hello, RC30-0346 USB WIRELESS TRANSCEIVER. I had my usb which connects to my computer syncing my razer headset. Its all all black headset with mic attachment. Can I please receive assistance on getting a replacement part with instructions so that it can be resolved and back to working?

I lost the connection dongle for my headset a while back and have been unable to find a replacement as they don't sell any. Wondering if there is anywhere to acquire a replacement.

Hi, I recently got this new headsets it is the first time I get something from razer and if I have THX Spatial audio active sometimes I get a weird clicking noise… how can I fix this? Should I return the headset ? I would appreciate the help.

My Razer Blackshark v2 Hyperspeed headset stopped working this morning.When I started my PC and turned on my headset, there was no sound, so it wasn't actually turning on.I only heard static, and when I tried to play a sound, there was still no sound. The static was still there, but the microphone was working.After installing new drivers, the problem persisted, and the static is still there. I've also tried disabling sound enhancement in Windows, but that didn't help.I've also tried reconnecting the headset, but that didn't work either; the static is still there, and no sound is playing.

I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does nothing — it doesn’t light up or activate the controller.- It connects to my Xbox Series X via USB-but not via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back).- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting

Hi, I have a Blade 14 for work, bought in August 2022, and the battery is swollen for the past months as i can see the trackpad bending and the clicking is not working. I was wondering if there’s any battery replacement available for it as I have the tools for the replacement.

Hello, all the keys on my blackwidow v4 75% (wired) are not registering anymore, except for Down Arrow and Right Arrow. The issue happened both in Window and in BIOS. I have updated the latest firmware (https://mysupport.razer.com/app/answers/detail/a_id/20595), tried reinstall window device driver, and tried key combinations to hard reset the device. Sadly nothing works. Please help!

Good evening, I would like to activate the 7.1 surround sound feature on my Razer headphones, but I no longer have the purchase receipt because I threw it away. However, I still have the original box and the headphones themselves.

Hello my cable for the subwoofer of my Razer leviathan v2 broke a while ago, i was wondering where i may find a replacement for it https://www.amazon.com/Seadream-Angled-Headset-Headphone-Connector/dp/B0CHQRDVTV?th=1 would this work?

Hello, I lost the email with my 7.1 surround sound activation code. Could you please resend it to me?

I bought a razer kairo headset for the xbox about 2 weeks ago, been working perfectly fine, and been using it perfectly normally, then one time it died and thought nothing of it and charged it like i’d done previously, but this time it doesn’t charge, nothing comes on, and when i try turn it on, it turns on for a second, then says its dead then dies, ive tried multiple plugs, multiple wires, ive cleaned the port, nothing, so can someone help me please, and dont give me the same old copy and paste answer about its your port, its your battery when it isnt.

Hi everyone,I’m reaching out to see if anyone else is experiencing this frustrating issue with the Razer BlackShark V2 Pro microphone.My microphone input volume keeps decreasing by itself. I set it to 100% in Razer Synapse, but after a few minutes, it automatically slides back down to much lower levels. This makes me almost inaudible to my friends during games or calls.I bought this headset mainly because of the marketing. The advertisements heavily praised the microphone as "broadcast-quality" and one of the best in the market. However, my experience has been the opposite. Constant Volume Drops: The system won't let me keep my mic at a fixed level. Poor Sensitivity: Sometimes I need to speak a bit more quietly (especially at night), but the mic fails to pick up my voice entirely. My friends constantly complain that they can't hear me or that I sound "far away."

 When I switch to the USB dongle for my mouse, my mouse disconnects and connects without stopping and when I connect it with the wire it stops and I can do it but it's very strange to play with the wire so I hope you can help