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  • 70,218 Replies
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marrinersInsider Mini
asked in Razer Support
Can't get firmware update for Razer Mouse Dock Chroma

Needs help for upgrading firmware. It does not shows an upgrade on the synapse but i could see it does have an upgraded firmware version. im now on 1.2.0.0

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dommie97Insider Mini
posted in Razer Support
i bought razer gold 6 hours ago and it still says pending

I should have known not to trust this site.

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Razer.ScarletRouge
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hongying1106Insider Mini
asked in Razer Support
Build in camera cannot be detected!!! T-T

Hello everyone, My camera cannot be detected after some Windows updates, and YES i have enabled access, uninstalled the driver, tried to press F8/ctrl+F8, contacted Microsoft, contacted Razer support, ran diagnosis, googled, YouTubed… No one seems to be able to fix this issue. I am frustrated. Please help @-@ Btw in my Device Manager it shows USB Camera, I do not have a USB camera, I thought it was supposed to be “Integrated Camera” according to all the videos I have watched. I have Razer Blade 15, Windows 11.

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FiszPL
Vanguard
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KyndrionInsider Mini
posted in Razer Support
huntsman TE disconnects

Ok found out something through some patient testing. Same issue a lot of us have, devices keep disconnecting/reconnecting. My kit is a deathadder rz01 and a huntsman TE. Motherboard is a MSI x470 gaming plus. I only have this issue if both are plugged into the USB back panel ports labelled 8, on the same row as the ethernet port.  This is a USB 3.1 gen 1 port. Absolutely no other set of ports have this issue including the other 3.1 gen1 port. The issue seems to be centered around the huntsman device, but this deathadder doesnt have chroma support or software update capability in synapse. Adding info to hopefully help solve the mystery. 

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FiszPL
Vanguard
MrNik96
MrNik96Insider Mini
asked in Razer Support
Can i change the details of a registered razer product?

I registered my razer soundbar, but I specified the wrong location and time of purchase, can I change the data?

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Razer.ScarletRouge
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InferninemInsider Mini
asked in Razer Support
Barracuda dongle type-c (RC30-0378)

Hello! Barracuda dongle RC30-0378(which was with headset) recognize in Windows 11 like USBAudio 1.0, I try to use program RazerHeadsetPairingUtility_v1.11.00_r1 - didn't see the dongle;RazerBarracuda_053C_FirmwareUpdater_v1.07.03_r2 - didn’t see the dongle;Synapse 3 - didn’t see the dongle, also used the  program troubleshoot with connection program.Synapse 4 - didn’t see the dongle;Razer audio for android didn’t see the headset;Razer audio for iOS didn’t see the headset;BUT! The headset is working from Bluetooth from any device (Laptop, iPhone, tablet, PC with analog 3,5 cable)Please help me to compare my headset with synapse 3 or 4.  

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Agelis_
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PapaHedgehogInsider Mini
asked in Razer Support
RaZER isKUR XL arm

Hello,,my arm broken on razer Iskur XL is it possible to get a new one somehow?im willing to pay 

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Razer.ScarletRouge
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SUP3RSOUS4Insider Mini
posted in Razer Support
Analógico

O razer v2 pro wolverine tem 4 meses e do nada o analógico direito parece que ficou morto, eu puxo para o lado e ele fica colada para o lado. Como se perdesse a sensibilidade 

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Razer.Ten
YOUS1F070
YOUS1F070Insider Mini
asked in Razer Support
i lost my barrcoda x dongle

Is there any ways to get a dongle. If you want me to pay its ok but i need the dungle fastes way yoou can 

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Razer.Ten
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Vinum_Insider Mini
asked in Razer Support
Razer Blade 14 2022 stuck in booting

Hey, just got struck by bad luck today..: My Razer Blade 14 2022 went to black today and when i try to boot it up it gets stuck in this wierd loop of the black backlighting on the screen turns on and off, exactly as in this video here: https://www.reddit.com/r/razer/comments/118jc05/razer_blade_14_3070ti_black_flickering_screen/ I can see that the reddit page has comments of people saying motherboard issues, but does anyone have details on this? Is it really nescessary to send it far away for a lengthy repair? I have allready tried unplugging and replugging the CMOS battery. Also pressing every single button on the keyboard that other forums have suggested for varius amounts of seconds Is it over? Does someone have details or even a solution?Best Regards

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Razer.ScarletRouge
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headDeepChampagne751Insider Mini
posted in Razer Support
Thank You for the Razer Kraken 7.1 V2 – Nearly a Decade of Reliability!

Hello,I wanted to share a short story about my Razer Kraken 7.1 V2 headset, which I bought right after its release in 2016. Over the years, it has been my reliable companion – I’ve spent hundreds (if not thousands) of hours gaming, traveling, working, and communicating online with it.Most importantly – it never let me down. The sound quality was always excellent, the voice tone perfect, and the microphone worked flawlessly. I replaced the ear cushions twice due to normal wear, but other than that, the headset held up like a tank – durable and reliable.Sadly, in March this year, the cable started to fail – the connection cuts out, and there’s interference. It’s the first serious issue I’ve had after nearly nine years of use, which I understand is totally normal for a product that’s been used this much.I’m not writing to make a complaint or request a warranty – I simply wanted to say thank you for the quality. It’s rare these days to find hardware that lasts this long and performs so wel

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spotTurquoiseBluepoly756
spotTurquoiseBluepoly756Insider Mini
asked in Razer Support
Battery Buldge

Hey. I recently realized that my battery have started to bulge and was trying to request for a new battery. Is it possible for me to get a new battery without needing to send in my laptop. I sort of need this laptop 24/7 for work and school. 

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Razer.ScarletRouge
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tohuraInsider Mini
asked in Razer Support
How to buy a new mouse dongle

I am using Naga V2 Hyperspeed and the dongle broke the other day. How can I buy just the dongle again or get a warranty? I would appreciate your help.

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Razer.Ten
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galactisaurInsider Mini
asked in Razer Support
Volume wheel not working Kraken V3 X Wired

Everything about this headset has been great, but out of the box the volume wheel doesnt do anything. Im playing on PS5 and cant seem to find any settings to fix this issue.

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AmaranthRedclubeasy119
AmaranthRedclubeasy119Insider Mini
asked in Razer Support
2-step authentication not sending code

I reloaded some razer gold and now I'm trying to top up on my game. But I'm not getting the otp for 2-step authentication on my phone. I don't have the backup codes and when I try to view my backup codes or change authentication method, it's asking me for the otp again, which I'm not getting. 

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Razer.sushi.boi
renala
renalaInsider Mini
asked in Razer Support
Deathadder V3 Wired Suddenly Stops Working

Hi! I saw that there was a previous post about this but it was closed and moved to PMs so I’m trying my luck by making a new post.The situations of mine are similar to theirs where my mouse was working fine so far (I’ve owned it since September of last year) and all of a sudden while I was playing a game it disconnects. I’ve tried using other USB ports on my PC and reinstalling the mouse drivers as well as Synapse to no avail. It only works when in contact with certain surfaces, for example, having it on my bedsheets allows the mouse to be detected and usable AS LONG as I keep it on the bedsheet, as soon as I lift it off it disconnects shortly afterwards. It unfortunately doesn’t work at all on my mouse pad. So would the only solution be buying a new mouse?

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DailyGrinding
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OmegaAngeloInsider Mini
asked in Razer Support
replacement screens for defective Razer phone 1's

I've got 2 Razer Phone 1's that me and my wife had preodered when they first came out. She mightve got hers swapped under warranty once I think, however both phones screens were defective and stopped registering touch in different parts of the screens. At the time we gave up and moved on to other phones but I recently dug them out and would like to repair them. I actually am working as a repair technician rn so if I could just get ahold of some screens id be good.I don't suppose Razer has a warehouse full of old phones/ screens and could help me out?Or if someone could point me to an aftermarket replacement? Thanks in advance.

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Fulcrum0626
Fulcrum0626Insider Mini
asked in Razer Support
Black Widow v3 Pro is not working

suddenly my Keyboard Black widow v3 Pro stop workin properly when I press any Key for example the letter E the keyboard gives me back this “3edxc”. I tried reset the keyboard, synapse even the pc, updt the drivers and still not working, there is no macro or so instaled on the keyboard and I have no idea what else I can do 

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Razer.sushi.boi
Pinkventuregarden564
Pinkventuregarden564Insider Mini
asked in Razer Support
codigo de ativação nao é valido

estou com o problema no codigo de ativação do surround 7.1! nao consigo ativar. Preciso de ajuda por favor! ganhei o fone hoje, fiz todo tipo de tutorial e o codigo nao ativa 

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Razer.sushi.boi
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TerryFK12Insider Mini
asked in Razer Support
Built-in camera not detected!

As stated in the title, the built-in camera is not detected. It seems that a keyboard shortcut activates and deactivates it, but I'm unable to find out which one (no, it's not Fn+F8).

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MaxHitZInsider Mini
asked in Razer Support
synapse profiles gone 2.0

boot pc, now takes30 seconds to sync synapse 2.0 (usually 1 or 2 secs tops) probly because it cant synchroniseclearly not syncing at allprofiles ALL GONE.. just 10 years worth edit!!!New account/profile created (so theres no conflict) 5 macros created and savedsurprise surprise….. instant access to saved profile and restoration. old profile on 10 year account inaccessible….  WHAT?  removed old accounts????

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quickUFOGreenportal163Insider Mini
asked in Razer Support
Razer Cynosa V2 Spacebar Repair

I had purchased a Razer Cynosa V2 a few years back to take advantage of the somewhat quieter keys (my house is an amplifier I swear), and after a long-overdue cleaning, one of the posts on the spacebar that hook onto the metal rod that distributes the keypress snapped clean off where it attaches to the keycap (luckily flush against it). I had managed to repair it then with a little dab of superglue, and it was working fine, but once again when trying to clean it a couple days ago, the same one snapped off again right at the base. After the requisite day’s wait for glue to dry, this time it is refusing to spring back up when put back in place properly, stuck in the depressed position until I lift it manually with something wedged underneath it. It snapped off again after this last repair, but I don’t want to try fixing it again until I have an idea of what I did wrong this time.I’m on something of a budget and can’t really afford to go hunting for a new keyboard when literally the only

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pulseBrightGreenweb663Insider Mini
posted in Razer Support
Razer Basilisk V3 unable to maintain stable connection.

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite r

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TechnomicalInsider Mini
asked in Razer Support
Xbox Controller not working with Huntsman V3 Pro TKL

I just got my Huntsman V3 Pro TKL and it seems to have an issue. When playing rocket league, I used to just be able to play by plugging in the controller. Now, I can’t play because it forces me into a 2 Player splitscreen version. I have tried many things to fix this (disabling HID game devices) but nothing has worked. I need help with using my controller with making a 2 player game.

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1nten5e74
buzzPaleGoldenrodzone291
buzzPaleGoldenrodzone291Insider Mini
asked in Razer Support
Can't use controller on Huntsman V3 pro

Yesterday, I bought a Razer Huntsman V3 Pro, and everything was going great until I tried to use a controller. I quickly realized that no matter what I did, no game detected my inputs. Once I closed Synapse and restarted, the issue went away. The only issue with this is that I then lose all my RGB customization on my keyboard. Is there any way I can get controllers to work with Synapse? Is there something super obvious I'm just missing? I find it really weird that a $250 keyboard just voids out all controller support. I looked this up online and found absolutely nothing, which brings me here.

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1nten5e74

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