Razer Support

Hi,My Razer Kiyo Pro Ultra's video feed suddenly stopped working. The camera is detected fine by Windows and shows up correctly in apps, but the video freezes/goes black as soon as I try to start the preview or a call.I tested and ruled out several causes:- Tried multiple USB ports (both 2.0 and 3.0): same issue every time with the original cable- Reinstalled the driver and Razer Synapse: no change- Closed all other apps that could access the camera: no changeWhen I replace the original USB-C cable with a different USB-C cable (Apple), the camera works perfectly with no issue at all. So the problem is clearly the original cable, not the camera itself.My device is unfortunately just out of warranty. Since this is only a cable issue and the camera itself works fine, would it be possible to purchase or get a replacement cable rather than going through a full unit exchange?Serial number: available on request Happy to provide any additional info (photos/video) if needed.Thanks!

"I submitted a ticket 3 weeks ago because I lost my SIM card and cannot receive my Razer Gold 2FA OTP codes. I have received 0 response. I am trying to PM a moderator but the forum says I am restricted because my account is new. Please send me a PM so I can provide my Ticket ID and recover my funds."

hi ,charger adpater started surging and cracking- I need a replacement charger- what would be a comparable option for model RZ09-0409CE53 .I am currently in India - where or how can get it here ?

Hello, I'm having trouble finding the product number of my Razer Kraken v3 x, I don't have the box, one on the headphones only says RZ04-0375. To register the product and activate the 7.1 sound I need the product number, which I can't find, I have a serial number.

I purchased a Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard and have completed the setup. Although it is connected via a wired USB connection, the keyboard occasionally becomes unresponsive during use. This issue started occurring after I updated the keyboard firmware. When this happens, the RGB lighting remains on, but none of the keys work. If I unplug the USB cable and reconnect it, the keyboard starts working normally again. However, the same issue keeps occurring repeatedly. Could you please help me identify the cause of this problem and provide any possible solutions or troubleshooting steps? Also, please let me know whether this may be related to the recent firmware update, a hardware defect, or a software-related issue.

Hi Razer Support TeamMy Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version. [removed by moderator] Please help to checkRegards

My account email says it’s a privaterelay.applied.com email so I can’t access and verify it to change it. I linked my twitch to create the Razer account but the Apple ID was how I created my twitch. How can I either delete the account, unlink the twitch account, or change the email if it’s an inaccessible Apple ID email?

Is there a way to replace the support on the BlackShark V2 Pro? My headset still works fine, but the hinges broke after years of use, and now it’s just collecting dust because I can’t find a way to replace this part.

my razer v3 pro dongle device isn’t working, It starts to heat up and there comes a point where it stops working, the mouse arrow gets stuck and won't let me do anything, I want to know if you can send me a replacement or if I have to buy another mouse.

I am unable to use my Tartatus Pro key functions. It says here “This mapping requires Razer Synapse” but I already have Razer Synapse? The application says I am using Razer Synapse now. Please clarify what is going on and what to do. Thanks

I experience inconsistency when my wheel flips back from ‘free-spin’ to ‘precision tactile’ mode via smart-reel.How to trigger it:-Have scrolling mode set to ‘Precision Tactile’ with Smart-Reel on-Make the wheel enter free-spin via a quick flick-Stop the wheelIn the above scenario, my wheel re-enters precision tactile mode incorrectly roughly 50% of the time. It’s like something doesn’t quiet click-in to place the way it’s supposed to. Entering free-spin again via smart-reel, then stopping the wheel sometimes solves the issue. This inconsistency never happens if the mouse was originally in regular tactile mode, or if precision tactile mode is initiated via the ‘cycle scroll mode’ functionality. 

It is detected by the PC and Synapse 4 but It doesn't type anything 

I recently purchased this product from Amazon, but when I try to register it, it says it's already registered. Attached is my Amazon invoice for proof of purchase. Please transfer/register the serial number to my account

i no longer have acess to my old email to since it got hacked or deleted i just need to change my email since i just registered my headset can i get help

so when i first open my pc my mouse works fine for 5 minutes then when i try to click on a different tab or anything like a browser I cant, this has happened with two of my razer viper v3 pros (I am using a razer viper v3 pro) However whenever I disconnect my mouse and re connect i can use it find for 20 ish seconds please help 

I have an old razer phone that should have some precious photos on it but unfortunately I cannot sign back in. I cannot remember my password and emails that I've used on the phone before don't seem to be working to log back in. What can I possibly do now to regain access to my old phone?

I am not sure why.  When I program M-buttons (M1-M6) in the Razer app, they do not work in BO7 at all.   I have uninstalled and reinstalled the app.  I have removed and added the button mapping selections multiple times.The standard button mapping works fine for the game but not the others. When I press the buttons, my character seems to move slower, and moves normally when the buttons are released.Any help is appreciated. 

Hi everyone,I am having a frustrating issue with my Razer Tartarus V2 pro.  I am trying to remap my hotkeys—for example, changing key "20" to the number "6".However, whenever I try to assign it key 20 now types “z6” the original bind + my new one. Right now, I am completely unable to map any of the buttons to the custom hotkeys I need.I have tried every troubleshooting method I can find, but nothing is working. Does anyone know how to fix this issue?Thanks in advance.

Добрый день , подключаю зарядное устройство к наушникам заряжаю их полностью , после отключения зарядного устройства в приложении synapse 4 в приложении показывает исходные данные 43% или меньше , какой-то глюк наушники новые Blackshark v3 pro CS. Что это может быть, приложения и прошивку все обновил мышь работает стабильно в Synapse 4.Good afternoon, I connect the charger to the headphones and fully charge them, but after disconnecting the charger, the Synapse 4 app shows the initial data as 43% or less — there’s some kind of glitch. The headphones are new, Blackshark v3 pro CS. What could be the issue? I’ve updated all the apps and firmware; the mouse works stably in Synapse 4.

I have been having a LOT of annoying issues with this headset, Microphone sometimes goes down in quality to where it is incomprehensible and is only fixed with messing with the settings from synapse or the hub being disconnected and then reconnected or headset turned off and back on, no idea what actually fixes that. As well as synapse Refusing to believe the headset is on or exists, and right now that’s saving the usability of the headset, as currently if synapse recognizes the device, it plays the boot animation, then crashes, making this awful noise and holding the last played audio, until synapse unpairs and the headset operates with out it, I just reinstalled Synapse and the issue is still happening and this is extremely sad to see from such an expensive headset, I used other razor headsets and they were okay but this is just a disapointment

Olá, comprei um cartão grif de vocês no mercado livre no valor de 500,00 e preciso urgentemente devolver.Eu comprei o gifcard após acessar um site e o único meio de comprar o curso seria com código da sua plataforma.Assim eu comprei no mercado livre.Contei com vendedor que eu tinha comprado e tal mostrei o caminho do banco e pedi ele para me enviar uma prévia do curso.Pois assim que ele me enviasse eu enviaria o código pra ele.Assim ele não me invejou e começou a me ameaçar até de morte.Assim eu não enviei.E infelizmente o mercado livre pediu para entrar em contato com vocês pois a plataforma pelas políticas internas não aceita devolução.Entrem em contato comigo por favor.Eu envio o código e vocês podem verificar e ver que ele nunca foi usado.Você pode desativar esse cartão GIF.Eu só queria o dinheiro de volta.Pois e sofrido ganhar e ainda tentar comprar um curso para melhorar de vida e ainda ficar sem o dinheiro que tem e pior ainda 

我購買了一款 Razer Huntsman V3 HE 磁吸式 8KHz 無數字鍵盤，並已完成設定。雖然鍵盤是透過 USB 有線連接，但使用過程中偶爾會出現無響應的情況。這個問題是在我更新鍵盤韌體後出現的。出現這種情況時，RGB 燈光仍然亮著，但所有按鍵都無法運作。如果我拔下 USB 線再重新連接，鍵盤就能恢復正常運作。然而，同樣的問題會反覆出現。請問您能否幫我找出問題的原因，並提供一些可能的解決方案或故障排除步驟？另外，請問這是否與最近的韌體更新、硬體缺陷或軟體問題有關？

Razer huntsman v3 HE TKl I bought this keyboard from 1 week ish I update it using the Razer update tool to 1.02 then after that while playing it stops registering the input but the led stays on. I keep disconnecting and reconnecting the cable so I can use the keyboardany help will be highly appreciated 

My Enki Chair leg broke and I need to get a replacement star base or whatever it’s called. 

The keyboard stops working every 1 to 3 hours.