Razer Support

I had issues with getting Synapse 4 to switch profiles like it should only for one game and I found the culprit.So the game the profiles wasn’t switching for was Classic WOW and the issue was the following:Upon adding the game to Synapse it changed the name from what it was(ClassicWow.exe) to ClassicWoW.exe and that completely bricked the auto switching. It started working after I changed the .exe to match the Synapse name. This however causes issues when the game updates the exe file and changes the name back to what it is supposed to be.I have two questions.Why is the program renaming the .exe file in the first place?Why is your program case sensitive in the file path when no duplicate names for files are allowed to exist when Windows doesn’t care about upper or lower case?Please, for the love of all that is holy just make it so Synapse isn’t case sensitive and make it so it doesn’t arbitrarily change the name of the files for

Hi, i want to change my phone number or remove it so i can add the new one, i  don’t have problem with my email but my old phone number still stuck with my account, and i almost can’t do anything when it there, i just can’t add my authy or change number or even comfirm the purchase

I´d like to change my old phone number, but to do that, I need a verification code. The problem is, the code is being sent to my old number whitch I no longer have access to. I dont have any backup code either. Could you help me please? 

I recently got a Blackshark V2 X USB, and it's making a quiet, but constant beeping sound when there's audio coming through. It's absolutely constant and I seriously need help because it's driving me insane. I checked the drivers, cable, I cleaned the jacks, nothing helps. Please help me!

my account singsonty1993@gmail.com for razer with name  buzzDarkCyandepot730 i recently lost my old phone number and i am not able to authenticate my transaction and also not able to see the backup codes, i have a new phone number please report to my post as soon as possible thank you

i would like to know if the hyperflux is ever going to be in stock?

I have a Razer Viper Ultimate with the Mouse Dock Chroma. I’ve owned this mouse since October 2023, and it worked perfectly until a couple of days ago. After I cleaned my desk and reconnected the wires to my PC, the mouse started constantly disconnecting and reconnecting whenever the dongle was plugged into the dock.I have checked the cable and tried various USB ports on my PC, but the issue persists. I also updated the mouse firmware and used the Razer Mouse Pairing Utility to reconnect it, but nothing changed. To test the dock, I plugged my phone into it; it charged without any issues, and the connection didn't drop. Interestingly, the mouse still charges when placed on the dock, but the data connection for the dongle is unstable. My warranty has expired, and I can't afford a replacement right now. I’m not sure what to do next.

When I pull the mouse cord out of the dongle, the mouse speed changes and becomes faster. This happens after starting the computer, and I don't know what to do. The mouse is a Razer Deathadder V3 Pro Dongle 8000Hz.

A mouse update came out and I wanted to update it, but when I plug in the cable, it freezes and doesn't progress, and now I can't use the mouse at all.

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me 

This seems to have happened after the V4 update.Everything seems fine and its still connected, lit up and responds with the wheel and directional pad.   But none of the keys work anymore.  Ive tried everything I can think of to fix it but nothing works so far.  It just stopped responding.  

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.

About three weeks ago, I placed an online order for a Razer BlackShark V2 X headset. I made the purchase at the beginning of this month, but I received the product only last Sunday. Due to work reasons, I was able to test it just a few hours ago.When I tried to register the serial number, the system said that the product was already registered by another user. Also, the activation code was not included in the package, so I tried to register the product online, but the same problem appeared.I contacted the distributor, and they told me that I need to contact Razer Technical Support, because this is a code that must be provided by Razer.This situation is frustrating because I cannot activate important features like Surround Sound, which was one of the main reasons for my purchase.I would like to know what solution you can offer, since the product is new and was purchased legally.Thank you in advance for your help. I look forward to your respons

My audio mixer gives full sound to the line out and all other outputs but not to my playback mix. I tried everything but nothing works, sound is just stuck at 50 percent. Please help

Tenho um  mouse Razer DeathAdder V2 X HyperSpeed, porém está apresentando alguns problemas não consigo ter contato com o suporte, no site diz que o mouse está coberto pela garantia razer gostaria de saber como funciona. 

I bought a Razer Seiren V2 X microphone, but when I try to register the device in my account, the system displays an error message saying "unrecognized serial number."Can you please tell me what could be the reason?

I recently got a razer raiju ultimate and i paired it with my pc It was working fine until i accidentally unpaired it and now it wont pair back anymoreever time i try to pair it windows says connection failedive factory rest it both from the button on the back as well as from the razer controller appsomeone please help 

Hi , it's my second Razer upgraded in 2022 , Laptop won't turn on and looks like is stuck , ( blinking green light on the lid and power light). I guess warranty has expired so need help how to fix it?  Us there any email to support I can write a ticket or something?

Hello.I’m trying to register my Razer BlackShark V2 X, but says that this product is already registered.Please advise how to proceed.Thank you. 

I don't receive my OTP code on my phone despite trying a lot of times, I want to reset my 2FA but since I can't use otp nor back up codes don't know what to do...I need help pls 

Hello, I have a problem with charging my Deathadder V3 Pro mouse. I connect the mouse for charging, but it won't charge and keeps blinking red, even though the cable is working because I tested it on other devices. Please respond quickly.

My Razer Basilisk V3 X Hyperspeed battery life is draining very fast. I mostly use the mouse on BT with a usage averaging to 2-3 hours daily on non gaming tasks. It has been 3 weeks since I got a new battery and the battery is at 20% with the above mentioned usage. I had updated the firmware as well. This is no where close to the 535 hours of battery life on BT as promised on Razer website for this model. Am I missing something? 

I have an issue with my deathstalker v2 keyboard. I asked razer to check it, in which occasion they asked me to return the keyboard for testing. Im in the UK. they provided a 4 page FedEx label. I printed it and went to the nearest fedex drop off which was 30 mins drive. Only to be told they cant scan the label. I drop to 2 more up to 1.5 hour drive, same issue. Label comes with an error.  Im trying to explain this to support, sent pictures of the error they get on the device when scanning the code, for razer to tell me to go to an "official" FedEx centre like its the easiest thing in the UK. I asked for an alternative, Evri, Royal Mail, even Yodel. No answer.  Then I received an auto email urging me to post the device as im running out of time.  For £250 worth of product, the support is absolutely zero. I want this solved so at least im not £250 out of pocket, but i never buy anything from Razer again. What a joke.