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HypnopaediaInsider Mini
asked in Razer Support
Need Help With the Razor Raptor 27 That Was Delivered TODAY from Walmart. But the Razer Site says my Warranty is expired??

So it took me awhile to get this frustrated. I am in tech, build my own computers and know how to search for answers and deal with obtuse systems. But this is absurd,I currently have a Razer Blackwidow, Razer Basalisk, a Razer Firefly. These are not the first Razer products I own. I even happen to own a promo Razer mug and USB attachment to remind me to drink. These may not be the first, but they may be the last. After building my most recent PC, I decided I needed to upgrade from my crappy 1080 60hz main monitor. Was doing research when I saw the Razer Raptor 27 was on sale. Reviews were pretty good, most just said it was too expensive. So I got one. After hooking it up, the color and brightness is fantastic. I love the style. But then I tried to start working with the settings. Change the chroma? Hook it up to USB-C. So I did. BUT WAIT. It has to be a USB-C Alt Mode port. Okay, well, I can skip the lighting. So I go to update the firmware. Same thing!! USB-C Alt Mode port only. Funny

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bkhow
shareBlueVioletfirst681
shareBlueVioletfirst681Insider Mini
asked in Razer Support
My Razer Barracuda X Bluetooth headset microphone doesn't work!

Good evening/morning, I bought a Razer Barracuda X Bluetooth headset and the microphone doesn't work!It's already connected to input and output, but it's also connected to Discord etc. and the microphone still doesn't work! I hope someone can help me, have a nice evening/morning! LG Marcel 

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Intrust1ngInsider Mini
asked in Razer Support
My Razer Blackshark v2 Pro is not showing up in Synapse 3

Hey, so i’ve recently purchased the headset and after i tried setting it up on Synapse, it wouldn’t show up.

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Xalence
XalenceInsider Mini
asked in Razer Support
Key Remaps do not function while Synapse 4 is running

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.

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SpryciInsider Mini
asked in Razer Support
Razer Kraken Tournament edition ears pad replacement

So i would like to change the ears pad of my razer kraken cause the gel came out, and not it infected an injuries i had to my ears and its getting a bit bad, so i wouild like to change but on amazon or else i cant tell wich one are the one i need to buy 

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Razer.sushi.boi
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BasedShady
posted in Razer Support
Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

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ESTGunner
J_Sm00ve
J_Sm00veInsider Mini
asked in Razer Support
Lost My Wolverine V3 Pro Dongle – Looking for a Replacement

Hello everyone!!  I recently moved, and somewhere in the chaos, my Razer Wolverine V3 Pro dongle went missing. Does anyone know where I might be able to find a replacement? Any suggestions or help would be greatly appreciated. 

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Razer.sushi.boi
Niho10001
Niho10001Insider Mini
posted in Razer Support
Product registration

Good morning, a week ago I bought the razer blackshark V2 X headphones when I go to register my products it tells me that it is already registered, and I would like how do I do it, to solve that and I can have my activation code.

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Razer.sushi.boi
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fastOrangeSodagarden234Insider Mini
posted in Razer Support
Account Issues

Account Issues.I lost my phone. I tried many ways to find my email and two-step verification app, but I couldn't find it. I want to change my email or add a phone number.

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Razer.sushi.boi
SlasherZet
SlasherZetInsider Mini
asked in Razer Support
Leviathan Pro V2 issues

Hello, I got the Leviathan Pro V2 soundbar and I’m getting the following issues with it:The RGB LED doesn’t seem to turn on at all.The LED on the left/right side of the camera doesn’t seem to turn on at all either.The buttons for equalizer / 3D only show the current value and don’t change anything.It appears the icamera isn’t tracking either, I’ve seen the 2 scanners on the side of the camera light up a bit with reddish light but only sometimes, 90% of the time it’s dark as if it was turned off.The audio works fine though and it registers in Synapse without any problem... 

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SlasherZet
M1jox
M1joxInsider Mini
asked in Razer Support
Razer blade pro 19 2019 clic track pad issued after clenne fans

Hi, I wanted to know if you could help me. After disassembling the PC, I removed the central screw from the trackpad because I thought it was necessary to remove the vents and battery to clean it. The problem is that when I reassembled it, the trackpad works but the clicks don't. It seems like one is stuck. Does anyone know what I can do or do I have to replace the entire trackpad? Thanks.

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M1jox
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fastRedBrownfun783Insider Mini
asked in Razer Support
Razor Wolverine V3 Pro not connecting to Xbox

I recently purchased the Wolverine V3 Pro controller, and it worked fine for just over a month. However, today it stopped connecting to my Xbox Series X via the wireless dongle.Here’s what I’ve tried so far: Checked the dongle – It’s fully plugged in. Tested the USB port – The port is working correctly with other devices. Reset method – Turned off the controller, unplugged the dongle, and reset the Xbox. Then plugged everything back in. No luck. Wired connection – Tried connecting the controller directly to the Xbox using the provided Razer cable. Still didn’t work. Firmware update – Plugged the controller into my PC, but Razer Synapse doesn’t recognize the device, so I’m unable to update the firmware. The controller does power on and the Xbox button lights up red, which matches the profile I set in the Razer Xbox app.At this point, I’m reaching out for assistance.Thanks in advance!

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Razer.ScarletRouge
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directAmbernexus235Insider Mini
posted in Razer Support
คืนเงิน

 

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Razer.ScarletRouge
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kuposenseiInsider Mini
asked in Razer Support
Razer Leviathan V2 Firmware update bricked

Hello,I have a Razer Leviathan V2. I downloaded the installer for firmware 1.06.02 however it gets stuck on 99%… After restarting my PC the speaker now doesn’t turn on and when I try to run the installer again it still gets stuck on 99%. I’ve seen a couple threads with this issue so it seems like a common occurrence.Any help would be greatly appreciated, thank you so much.

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classicFallowplane322Insider Mini
posted in Razer Support
blackshark v2 x constant glitching and cuttting out

I brought this headset two months ago and since have noticed a constant static noise. It’s not just a background noise but fully overpowering all the audio in the headset. It also outputs itself from my microphone, meaning everyone in game can hear the static, even if my microphone is toggled off. The only minor fix I’ve found is to unplug the headset from my controller and plug it back in; which only provides a temporary fix as it happens again within 20 minutes. Any tips on how to fix this? Ideally I want to return the product and get a replacement, but the support chat is not working and there’s no alternative (phone number, email etc.)

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Razer.ScarletRouge
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H7A6F-4CDZR-P3A6B-MS1GNInsider Mini
asked in Razer Support
THX Spatial Audio

Hello, I have such a problem, when I bought the cookies, THX audio used to work, maybe for a year, now it says that the code is invalid, I can only choose the demo version, what happened, it's only valid for a year

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Razer.ScarletRouge
OldRosedirectvine900
OldRosedirectvine900Insider Mini
asked in Razer Support
Where could I get a replacement for the Razer Nari Essential?

As the title states I have recently lost the USB dongle for my Razer Nari Essential , where could I purchase it? I have tried to contact support but it has been of no help.

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Razer.ScarletRouge
everspotFallow539
everspotFallow539Insider Mini
asked in Razer Support
How to find Blackshark v2 pro (2020) serial number.

My left ear cushion got a problem, and I can’t seen to find any way to solve on the internet.Then i tried talking with the support, howerver I need the serial number, I don’t know if it is hidden under the ear cushion or anywere else, it says it is behind left ear cushion but cna;t seen to find it/Also I don’t want to remove the ear cushion without any unnecessery need.Thanks for the help.

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Razer.ScarletRouge
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DharkelfInsider Mini
asked in Razer Support
Hammerhad pro battery drain

Hello, where can I find support in Austria for support/replacement of the 01/25 bought earbuds (Amazon). I can't find it on internet. The left on plays not even an hour. I have bought a lot of Razer stuff in the last years, this one is disappointing. tia

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Chalres_Han
Chalres_HanInsider Mini
asked in Razer Support
Multi-device paring with an one dongle.

Hi, I have encoutered the connection problem using the multi-device paring once i have tried to connect with are Deathadder V3 pro mice and Blackwidow V4 pro 75%.When i used the mice’s dongle to try the paring with my keyboard, the paring option is appeared in the synapse to scan the another device but the Keyboard is not founded even i swithced it to 2.4Ghz and kept pressing the buttion while scaning.Moreover, When i used the keyboard’s dongle, there is no paring option appeared on the Synapse. How do i connet the multi-device with two products? is that any problem on my product? or synapse?

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Kacper23420
Kacper23420Insider Mini
asked in Razer Support
Razer Synapse 4 Not Detecting Razer Devices

As the title says my razer synapse 4 is not able to detect my brand new original razer barracuda X  

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Razer.ScarletRouge
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Sephithor_streamInsider Mini
asked in Razer Support
Kraken TE cushions

Hello everybody,I have a pretty old but still functional Kraken TE. However I also have a small problem with it: the gel inside the cushion is starting to leak from both cushions (not very surprising after all those years of good service but still annoying). I saw on the replacement parts store there are 3 differents cushion model: Barracuda Pro, Barracuda X/Barracuda and Kraken V3 Pro/V3 Hypersense/V3 but no Kraken TE in sight. So my question is pretty simple: can any of these 3 cushion models can fit on my headset in order to replace the previous ones?Thank you in advance :)

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worldSandradio633
worldSandradio633Insider Mini
asked in Razer Support
Deathadder Essential mouse has been dragging to the top left of screen

Hey! My deathadder essential mouse has suddenly started zooming to the top left of the screen and will not shift from that position, making it unusable, I’ve tried to reinstall the drivers using device manager, and I’ve also reinstalled the drivers for my USB ports. Is there any other fixes for this issue? Cheers!

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Razer.ScarletRouge
Mr.Hasheesh
Mr.HasheeshInsider Mini
asked in Razer Support
missing box, can't find product number

if any staff is available , please respond i will dm you for product number

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Razer.ScarletRouge
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BY2217M81305345Insider Mini
asked in Razer Support
razer 17 touchpad too sensitive cant even scroll because it flies everywhere

 I have the 17, but I barely tap something or scroll and the mouse flies all over the place, super sensitive, and sometimes I am typing and it clicks on its own a different location so my typing starts typing in a random location messing me up; I use it for software engineering which means this totally messes me up during my work, makes me work double.  Cant even work on my projects because most of the time I’m fixing the location of my cursor or selecting things I didn't want to select by accident. I try fixing the mouse options but couldn’t,  it’s so sensitive I hate my laptop. I want a refund  or a solution. what a terrible mouse pad.

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