Razer Support

Hello,I have a critical issue that proves a software bug in the latest firmware. I previously returned my Razer BlackShark headset under warranty because the microphone suddenly became extremely quiet after an update. Today, I received a brand new replacement headset from the warranty service. Before updating the firmware, the new headset's microphone was working perfectly fine and loud. However, as soon as I updated both the headset and the USB dongle to the latest firmware v1.3.3, the exact same issue returned: the microphone became extremely quiet again. The audio output (headphones sound) is completely fine and correct. The problem is strictly with the microphone volume drop after v1.3.3 on an AMD Ryzen system. My Windows microphone levels are at 100%, but friends still can barely hear me.  Thank you! 

I have a Razer Atheris Star Wars Stormtrooper Edition mouse. It has worked great for years, but now it suddenly skips or stops working all together for a period of time.  I have changed batteries and tried every USB port I have, and the issue persists. I tried an old mouse I had in storage (not Razer) and I don't have any issues. I just bought a new Stormtrooper mouse to replace the original because I thought it was now defective considering the other mouse worked just fine. However, this new mouse has the exact same issue right out of the box!  I am at a loss.

I’ve owned my Viper V2 Pro for years now, and I love it, but recently the wireless connection completely stopped working (wired mode still works). I updated the firmware, tried performing a hardware reset by pressing the left mouse button, right mouse button, and scroll wheel button at the same time, and I’ve tried plugging the little USB dongle directly into my motherboard instead of using the wireless extender thingy. I’ve also tested it on another PC, but nothing seems to fix the problem. Any help would be greatly appreciated.

Hello, I am trying to find a way to replace some parts for my Enki, I have loved this chair and it is still in excellent condition but the wheel base has broken and I am not able to get the cylinder out of the tilt mechanism. Is there any way to replace these parts? I would prefer not to get a completely new chair when the chair itself is great.I don’t have the serial number, my daughter loves taking labels so I assume that has been gone for a long time. I still have the Best Buy order receipt as proof if that helps. I just want to purchase replacement parts.

My ESC key and all of my F1-12 keys arent working, including my FN key and the one below ESC. I cant remember exactly when this happened but it was out of the blue and ive tried many things to fix it and tried searching for solutions many times but none work. I cannot find anything about FN keys in bios either, its bios msi 5.Nothing just seems to work ive even reset my pc

I only just recieved the controller a few hours ago, and open the first few minutes of gameplay, I have found out the the left stick randomly (and when pressed down) sets the X and Y position to 100% for a random amount of time without being able to stop it.This is making the controller practically useless. Is there anything I can do to fix it?

I've had this headset for quite some time now and I have been using it on my PC and my PS5. It has always been working perfectly until about an hour ago when I turned it off for a few minutes since I needed to do something but I kept the PC on. When I came back and turned on the headset, it did not work. I found out, that the headset is now connected via bluetooth and not the dongle. I just tested it on the PS5 and it also does not recognize the dongle. There is a faint light coming from it so I suppose it is still getting power but no matter what I do, it does not pair with my headset again. I've already reinstalled all the Razer applications and tries every USB slot on both ps5 and pc but no changes. The pairing utility also does not recognise it, therefore I cannot renew the connection between dongle and headset. I have no idea what else to do, I hope someone else had this problem and figured it out.

Hi guys! I need some help finding a replacement dongle for my Kraken V4 Wireless headset. I can’t find it anywhere after cleaning up my set up and the bluetooth in my headset cuts out after a certain amount of time. I want to get a new dongle but the only options I see are on AliExpress and EBay- but I’m scared to go through them 

I've bought a Razer Viper V3 Hyperspeed a few Months ago, was super happy about it, until about 3 weeks ago it randomly started disconnecting.It happens randomly, sometimes every few minutes or every hour or so. It makes it unuseable in competitive games for me.I've tried:- Updateing the Firmware- Reinstalling Synapse- Updateing Windows- Disconnecting my wifi Antennas on the PC- Moveing the Dongle to diffrent Ports (USB 3.2, 2.0)- Haveing a clear line of sight between Dongle and Mouse and moving it closer- Trying it on diffrent Devicesand nothing seems to work, I've read about multiple people haveing this Problem, but i don't seem to find anyone who was able to fix it.It never fell down or anything, it was just sitting on my deks waiting to be used about twice a week.I'm happy for any help.-Sim  

is there anyone who can help me update my phone number? my email is the same but i cant get 2factors because i dont have that number anymore. I've tried figuring it out and it just sends me in circles 

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

Hello,I was already having issues with my E and O keys a few weeks ago. Strangely enough, I was able to fix them by changing the polling rate in Synapse from 1000 Hz to 2000 Hz. Right after the May 25 Synapse update, my problem with the E and O keys started up again. After I downloaded the latest firmware, it got even worse! My E key sometimes stops working for a split second when I press it. As of today, my Shift key is also affected.I’ve already written to support, and they said they’d get back to me, but there’s not much they can do since my warranty has already expired. What I’ve noticed is that when I remove the keycap from the E key, it works without any issues… Do I really have a hardware problem, or is this actually due to the latest update?What I’ve already tried:Cleaning the keyboardFirmware updateDifferent USB portDifferent PCUninstalling SynapseHard reset of the keyboardHere’s an example of how the keyboa

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Whenever I mute my headset with the physical button, the mic gets disabled on synapse, but the volume is set to 0 as well, but when I unmute the volume is still at 0. The issue is very annoying because the only way to fix it is to go to synapse and turn the volume up again. Is this a known issue?Edit: My current synapse version is 2.6.11 and my adapter 2.3.0

Hello everyone,I'm having an issue with my Razer BlackShark V2 Pro (2023) and I'm hoping someone has experienced something similar.The headset was working perfectly until it suddenly stopped during a CS2 match. There was no firmware update, power outage, system crash, or any other event that could have caused the issue.Current symptoms:Bluetooth connection works normally and audio functions correctly. The USB dongle is detected by Windows without any issues. The headset and dongle no longer connect through the 2.4 GHz wireless mode. I have tried manually re-pairing multiple times without success. The issue is identical across multiple USB ports and on a different laptop. The headset charges normally through USB-C. When connected directly via USB cable, Windows does not detect the headset as an audio device. Razer Pairing Utility and Recovery Tool detect the dongle but do not detect the he

Hi Support Team,!--tgqphd|[]-->I am posting from this temporary backup account because I am completely locked out of my original desired username. I accidentally made a typo in the email address during registration, and the verification link expired before I could fix it.!--tgqphd|[]-->I have an active ticket open for this (Case ID: (removed for security purposes)!--tgqphd|[]-->). I was told by the online chat that if an account is not verified it is deleted, but when I went to make a new account with the correct email, the username was unavailable.I have also since physically created and now own the typoed Gmail inbox, but the system is blocking password resets and verification resends to it.!--tgqphd|[]-->I do not intend to keep this current backup account. I just want to recover my original username. Could a staff member please PM me to manually trigger a fresh verification link or push an Account Migration so I can rescue

I’m looking for a replacement mic for my Barracuda X headset but not finding it in replacement parts catalog, wondering where I can find one? Thanks.

My 2023 Iskur V2 base has broken at the base where the gas lift fits to it. It looks like there has been some metal fatigue and the weld has snapped. This has also broken the gas lift open pin on the top. Do you stock both the base and the gas lift as spare parts please?

I think I typo the phone number connected to my account. I can’t receive any OTP.

Hi !Recently my Razer Blade 13 (late 2020) started booting on the BIOS for no reason…It appears in the BIOS that the base Nvme SSD drive isn’t anymore recognized, so it can’t boot on the windows.I oppened the laptop and extracted the drive to test it on another PC, and it is working, I have access to all the files etc…Could it be a motherboard issue ?Best regards,

The mouse was working perfectly on the 2.4GHz dongle, but then it started not being able to connect with the dongle. Now it has stopped working on 2.4GHz altogether.Bluetooth still works fine, and Razer Synapse detects the mouse properly when connected via Bluetooth. However, when I switch the mouse to 2.4GHz mode, Synapse shows the device as turned off.I have already updated the dongle to the latest firmware, and used the pairing utility but it does not seem to do anything. It doesn’t complete the pairing or restore the 2.4GHz connection.I also tested the mouse and dongle on another laptop, and the issue is exactly the same, so it does not seem to be related to my computer or Synapse installation.Could you please advise on the next steps? Is there a way to reset or re-pair the mouse and dongle properly, or could this be a dongle or hardware issue?Thanks.

Hello, dear Razer Support and Insider Community.My Razer DeathAdder V3 Pro bricked while updating firmware because I accidentally disconnected it in the 2nd phase, which is the mouse firmware update, and the firmware in the mouse itself is probably deleted (or corrupted) and about to install a new one, but I disconnected it. From then on, I can only use it wirelessly; it's flawless. I can still use it normally, but it just disturbs me.Windows does say that this USB is not recognized. Razer Synapse and Device Manager also do not recognize it while plugged in through the cable.I think I've tried almost all things except the Razer firmware recovery tool. And by "almost all the things," I meant 90% in this forum on this subject. I've heard that tool file had to be sent from support or a moderator. I don't know how to get the file, and perhaps I wish I could get help with that. or another way to fix my bricked mouse.

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

Hi, I have a Razer Viper V3 Pro and I want to buy the original stock mouse feet/skates replacement. Do you sell the OEM feet, or can you provide a replacement set?