Razer Support

The keyboard stops working every 1 to 3 hours.

I have bought a minise and its two side bottom is not useful

I would like to request help in raising a ticket in order to request the Razer Hanbo AW5 mounting kit from Razer Support so that i can be able to use it on my computer. Thank you

Same issue as reported by others with this keyboard. It goes unresponsive while the RGB lighting continues to run. The only fix is to unplug it and plug back in. Running firmware 1.2

I have been experiencing this issue with my Razer Huntsman HE keyboard for several days now, and it is still happening repeatedly during gaming.The keyboard may suddenly become unresponsive or have keys stuck during gameplay, and I have to unplug and reconnect the keyboard to get it working properly again.This is extremely frustrating, especially for a gaming keyboard where reliability is critical. I have already been dealing with this problem for days, but there still does not appear to be a proper fix.When will Razer release an update to address this issue?Please take the reports from HE keyboard users seriously and prioritize investigating and fixing this problem. We need a stable solution as soon as possible.

okay, so I’ve had this viper v3 hyperspeed for about 7 months now, and while I was playing Roblox, out of nowhere, the scroll wheel stopped working. I didn’t think much of it, so I used some compressed air, and it worked fine for 1 day. but the next day it stopped working again, and nothing would fix it, not even compressed air.I used my phone’s flashlight to look inside the scroll wheel, and I can see a lot of dog hair inside. I tried to get it out, but nothing seems to work. I’m pretty sure the only way to get the hair out is to open the mouse because the hair is stuck, but I’ve never repaired any type of tech before so I’m pretty scared of messing something up.can anyone help me figure out what I should do?I know its hard to see with these photos but my camera isn’t that good  

I have a 2020 Razer Blade 15 model: RZ09-0328. I keep getting invalid secure boot. I’ve tried resetting in bios, I’ve tried the command prompt stuff. I’ve tried the usb things. NOTHING is working. 

I tried reinstalling drivers, unplugging and replugging, restarting my pc, looking for malware, reinstalling synapse, trying an older driver, and some other things I don't remember but it still won't play audio or show up in synapse 

I have a problem trying to update the firmware on my Razer Huntsman V3 Pro Tenkeyless 8KHz; it always gives me an update failure error when it reaches 15% progress. The keyboard lights turn on, but it doesn't let me use any keys. The only keys that work are the volume up ones. Is there any way to update the firmware manually? Because i try with the updater and is not working.

I am currently a owner of two Razer products: the Razer Leviathan V2 and the Razer Nommo V2 X.I am writing this ticket to clarify whether these products include a complementary activation code for the standalone THX Spatial Audio app, or if the feature is already built-in via Razer Synapse. I checked my product boxes but could not find any license keys.I have connected both devices and activated the built-in THX feature via Razer Synapse. However, I am not satisfied with the audio performance through Synapse. After comparing it, the audio processing and soundstage inside the Synapse integration are not nearly as good, immersive, or clean as the experience provided by the standalone THX Spatial Audio appI tried to purchase the standalone license online, but I am facing a critical issue: my billing address is located outside the USA, and the Razer Store prevents me from completing the transaction due to this regional mismatch.Could you please verify if my devices natively support THX Spa

Hi, I was away from my PC for about 5 months due to moving, and when I started using my Viper Ultimate again, I noticed that the wireless connection no longer works.I’ve already tried all the troubleshooting steps suggested in similar support threads, including testing every USB port, but nothing worked.I believe the issue may be with the wireless dongle. Whenever I plug it into my PC, Windows doesn’t make any sound indicating that a USB device was connected or disconnected. I also tried updating the firmware, but I can’t get past the “Connect your dongle” screen because the dongle isn’t being detected at all.Could you please help me with this issue or let me know if a replacement dongle is available?Thank you!

 I am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomlyhelp !

Hello.  Tonight while playing a game, my ‘D’ key broke off.  I’d love to get support on how to replace it. Please Help![*removed by moderator]

Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz key input not working issueI am experiencing a strange issue with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz. Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far:Reconnected the USB cable directly to a USB port (bypassing hubs).Restarted Razer Synapse and checked for software conflicts.Performed a hard reset.Unfortunately, the issue still happens randomlyhelp ! 

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no issues. But not su

Looks like I’m having the same problems as most I see on here. My black sharks are 6 months old and will no longer hold a charge serial Number 862543D38800267has anyone found a fix or an i just out of luck i didn’t get the insurance from target where I bought them

Hi i just bought the kraken v4 pro today and everything works well except the screensaver i’m trying to have it off but it kind of reverse to the razer logo after some time i’ve tried everything the hub and headset are up to date i’ve selected no screensaver in synapse but it comes back and even tho no screensaver is selected in synapse i need to manually go in the hub setting and select screensaver off i just tested it and it seems everytime i turn the headset off and back on the screensaver goes back to razer logo instead of staying off like it was before it was turned off

I have tried all solutions including resetting letting it die and re pairing but it simply has no audio, it started with it being quieter than normal and now theres no audio whatsoever on the right side, its fully charged and the touch sensor works but has no audio or chime

I recently got the Secure Boot Violation Error. My Razer Laptop Model is: RZ09-03519E11My Razer Laptop is a Blade 15 Base (Late 2020)It seems that I can’t update the BIOS beacuse none of the available ones work for me, and apparently their is no supported one for my latop. How do I fix it so I can have Secure Boot enabled without getting an error.  

keyboard inputs stop responding but the rgb is still fully on, sometimes itll also start disconnecting and reconnecting a bunch of times but the main problem right now for me is the inputs stop responding

I just bought a Razer Hanbo from Razer’s Website. From what i have researched, Razer Hanbo will only work if i have the razer hanbo aw5 bracket which i fqn request from razer. Where can i request this? Thank you

I Have a Razer ornata v3 and i have a Xbox séries S i want to install the razer turret for Xbox on it but it can connect.

I lost the dongle for my viper v3 pro mouse and have been using it with a wire for a while now. I am interested in getting a replacement and i am aware that i cannot use a regular hyperpolling dongle.

I recently received my Razor Core X v2 and couple it with complete new purchased components:Corsair RM750x (750Watt PSU - Probably overkill for what it’s worth)Asus Geforce RTX 5070 ti 8GB (PRIME-RTX5060TI-O8G)Once all the power was connected (Wall to PSU) PSU to Mainboard inside Razor Chasis and the GPU connected to the PCIe slot + 1*8 power Connector, I connected the USBC cable to my Thunderbolt 4/USB4 capable Lenovo Laptop and powered on the Razer Chassis, NOTHING! maybe a slight movement from the fan (like 1 8th turn).Now if I disconnect the power and remove the GPU Power and the GPU and power on the Razer Chassis the Razor Core X v2 WILL POWER ON… and it delivers power to my laptop. (Yoga 7 2-in-1 14IML9 - Type 83DJ)I’m taking the Razor X Core v2 to a friends place today to connect an older PCIe card to the PCIe slot to see if that makes any difference… if it powers on and we have power to the GPU I will continue troubleshooting to see if the Card was DOA by taking it to a Store o