Razer Support

Hi ​@Razer.Aero ,I'm following up on the Viper V4 Pro phantom movement thread, which was locked to move the conversation to PMs. I can't start a private message from my account my inbox has no option to compose one  so I'd appreciate it if you could message me first.What I've already done, as you suggested:- Updated the mouse and dongle to the latest firmware- Re-paired them with the pairing utilityThe issue is still happening: with the mouse completely still on the desk, it randomly reports movement, which makes the YouTube/Netflix player controls reappear over fullscreen video and keeps the system from going idle.I have the serial number and proof of purchase ready to send you privately whenever you open the conversation. Thanks!

[apologies if double post as no post recorded in profile for previous send]the battery on my Razer Advanced 2022 has swollen and was discarded.I need to get a DIY replacement in Sydney Australia, is this possible?

The authentication was keep asking for biometric like I did from my previous phone but now it was gone along with my sim card. No passcodes as well. Please help, can someone please reset my authentication process with OTP instead along with my new sim card? 

Hi all,I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.)The problem DOES NOT proceed when playing a video game or local audio as such.I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem I have attempted the following:Updating driversUsing default windows driversUpdating windowsChanging browsersRazer Firmware update ( https://mysupport.razer.com/app/answers/detail/a_id/9720 ) Things to note that might be an external factor:I have used the HDMI port to use a g-sync supported monitor, I

Hello, the USB converter of my existing blackshark model headset is lost. Where or how can I get this converter or can I get it back?

Hi there! Is there really no support for Linux? There was a post posted a year ago about same thing, but no answers to that at all. Windows is total crap nowadays and you don’t support Linux. That’s really wierd.

I have a Huntsman HE magnetic keyboard (version RZ03-0592) that I purchased a few days ago that randomly stops registering key inputs.  The only fix is to unplug and replug the thing.  I tried downloading the firmware updater, but it says that the firmware is current.  Need help, otherwise I would like to request a refund as this is completely unacceptable for a gaming keyboard.

Hi Razer Staff,I recently moved and I lost the dongles to my Razer Headsets. I cant seem to find any other info on how to obtain replacements other than on the website. I was suggested to reach out here,Thank you,Earth

Hi, I submitted all the info to get this promo code but I’m still not receiving it in my email inboxes. 

Looked on here for help, ran the firmware updater, tried different ports, different cable, nothing seems to want to work. The mouse is just stuck in the charging stance at 52%, the mouse is possibly 2 maybe 3 months old and never had this problem before. 

Hello guys, I’m having trouble installing my Synapse. I’ve formatted my PC today with the same ISO as before (it’s a Windows 11 LTSC) and I've updated all the drivers. I installed Synapse, but right after I log in, it starts to download a 235kb file for a few minutes and then returns a message saying "installation failed". I’ve been trying to solve this problem for hours now. What I’ve tried: https://insider.razer.com/razer-synapse-4-55/i-can-t-install-razer-synapse-87352https://insider.razer.com/razer-support-45/razer-synapse-4-installation-issue-90450https://mysupport.razer.com/app/answers/detail/a_id/5996/I’ve also tried the cleanup tool, tried to download Synapse from Chocolatey, and I even formatted the PC again, but nothing seems to work. I also tried to create some folders manually, but with no success so far. Do you have any insights for this? I would appreciate it a lot.

Hi, basically I bought “opened” product pro local dealer in my Country and somehow the package doesnt have the Dongle to connect headphones. Is there any possibility to purchase the Dongle as separate piece ? Thanks

I lost my microphone for my headset. Headset works fine just can not find the mic. Hoping that there is a replacement for it.

A while ago I uploaded a profile into my naga v2 hyperspeed mouse.Now I want to change that but I can’t find how to do so in razer synapse 4. While synapse is running my new profile works.But as soon as I close synapse, it reverts to my old key bindings. Any help would be appreciated.

It was working fine yesterday, all morning and afternoon today. Just started around 7pm today. The laptop keeps automatically rebooting itself every 10-15minutes.After rebooting I got an error message saying “invalid signature detected. check secure boot policy” .I disconnected my internal battery. Did not solve the issues.  I disabled secure reboot. I can log into windows. I restored windows to a date when I did not have this reboot loop issue. The windows restore was successful however, I still get the reboot loop and the same error message “invalid signature detected. check secure boot policy” I noticed the date time in BIOS was incorrect I bought a new CMOS battery and replaced the old one. After replacing the battery, The laptop still has the same error message “invalid signature  check secure boot policy” when starting up, but the laptop seems to be a bit more stable as I was able to use the laptop for longer hours with no reboot loops (while connected to external monitor and spe

Hi,The HyperSpeed dongle of my Viper V2 Pro stopped working. I tried different USB ports and another PC, and nothing happens. The mouse still works fine wired, so it's just the dongle.I bought the mouse on Amazon.nl on 30 October 2023 and I still have the invoice. I'm in the Netherlands. Could you check if you have a replacement dongle in stock for my region? Thanks.

Dear Razer Team,I'm reaching out regarding the original Razer BlackWidow X Chroma (RZ03-0176).I've owned this keyboard for years and have been extremely impressed with its build quality, particularly its exposed metal construction. I've been trying to find another one, preferably brand new, but unfortunately haven't had any success.As I work in logistics myself, I'm aware that discontinued products can occasionally remain in warehouses, legacy inventory, or distributor stock long after production has ended.I wanted to ask whether there might still be any remaining units of this particular model, either within Razer's own inventory or through one of your European distributors.I would be more than happy to purchase one, ideally with a Swiss or German keyboard layout.If this is outside your department's responsibilities, I would greatly appreciate it if you could forward my inquiry to someone in sales, inventory management, or distribution.Thank you very much for your time and assistance.

Hi There, with a phone reset and no backup i lost all of my 2FA configurations. can someone assist to re-setup my razer 2fa? thanks.

I’m not able to reach the correct person. There is no clear method to contact support for issues with the website. I’ve added this info to my support ticket as well.The RMA form at: https://mysupport.razer.com/app/rma/self_service/token/Does not function. It refuses to let me enter anything into the address fields.I’ve tried both firefox and chrome. Neither work.There are javascript errors on the page about a google maps API not being available.Please fix the errors so I can move forward with the RMA process.

As others have posted, my keyboard will randomly stop receiving input, but the RGB stays active. The only way to fix it is to unplug it and plug it back in, and while playing a game, that gets very annoying. I have the latest version 1.02.00, and this issue still occurs. I just recently got this keyboard, and I'm kinda disappointed with how it's been recently because when I first got it, it worked perfectly. 

Yo peoplethe keyboard constantly loses its wireless connection. Both the keyboard and mouse are connected to the keyboard's original USB dongle using HyperSpeed Multi-Device mode.When the connection drops, the keyboard's 2.4 GHz profile button flashes white, and the keyboard becomes completely unresponsive. Mouse keeps working fine without problems. Firmware of all 3 (keyboard, dongle, mouse) is up2date. Help :( 

I had it for about 3 months and I'm started having the same issue 3 weeks ago is so annoying but is definitely the controller not the USB cable.

Got the vertical edition of this mouse today and I was just playing around in the settings and out of curiosity how do you use the AI prompt master, namely the AI chat option with all the features? From what I see using ChatGPT opens it without a login and if you DO press login it just takes you to your web browser to login there, so there seems to be no way to login for the popup… thus limiting functionality

Ok so since I've updated with the lasted firmware. I've tested a few games and have been left with the question, How do you get it to work as a left stick with certain games?Games that worked like a charm COD BF6 Wardogs 7 Days To Die Games that do not recognize the joystick Marathon Ark Survival Ascended Im not sure how to if its possible to get those games to work with the true analog enabled. Im wondering if I should just keep those 2 games with the 4 way DPad setup like I have prior.Has anyone managed to get theres to work with games that didnt initially recognize the true analog?

Hi support team,My DeathAdder V3 (purchased July 2026) is experiencing frequent disconnect/reconnect cycles (4–5 times in a row) during rapid movements or whenever the mouse is lifted off the mousepad. This occurs consistently right after system boot-up and after waking the PC from sleep mode. While it eventually stabilizes after a few minutes, the behavior repeats daily.I have already tried:-Clean reinstall of Razer Synapse (and tested with Synapse completely closed).-Updated to the latest firmware via the Razer firmware updater.-Disabled USB Selective Suspend / USB Power Management in Windows Device Manager.-Tested on different USB ports (direct motherboard ports, no hubs).-Verified the issue persists across different PCs. None of these steps resolved the problem. Thank you,