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  • 48,125 Threads
  • 68,927 Replies
10000 Threads
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ComplexFlowInsider Mini
asked in Razer Support
Audio

Fran.T Hi guys, I'm having some issues with my Razer Blade 15” Advanced (2019) | RZ09-0301 in-built speakers. (or audio in general). Just yesterday, the audio stopped working halfway during gaming (game did not crash, the audio stopped abruptly). There's a 'x' on the speaker icon in the menu tray below (see attached Screenshot 1), the speakers are not showing up in the Playback tab in the sound setting (see attached screenshot 2), and one of the audio Realtek drivers is not showing up in the device manager (see attached screenshot 3) Inserting a headphone into the headphone jack doesn't work as well. I've tried the below solutions to no avail: 1) Uninstalling and reinstalling all the audio drivers 2) Updating the audio drivers 3) Stopping and restarting the windows audio services 4) Checked windows update history, there was no windows update happening at that time 5) Tried system restore to a point when audio was working (this did not work as well so I rolled back the system restore) 6

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Razer.ScarletRouge
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Venus959Insider Mini
asked in Razer Support
over scratch card

Pls help me with my card pls

111
Razer.ScarletRouge
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AndreyDAVInsider Mini
asked in Razer Support
I did not receive the 7.1 audio activation code email. Help me please!

On May 3, I bought Razer Kraken V4 headphones and registered them with you, but I never received an activation code. I only received a notification about product registration in the mail.

253
Razer.ScarletRouge
parcsome
parcsomeInsider Mini
asked in Razer Support
not receiving otp on my razer gold

Cannot receive any one time pin through my registered phone number (PH) regardless if it's chrome or Firefox. Unable to get backup codes to. Pls help

137331
Razer.sushi.boi
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everAlabasterONYX560Insider Mini
asked in Razer Support
i mistakenly scratch my card and i loss some degit can you help retrieve them

Please I mistakenly scratch my razer gold card and some code was missing

132
Razer.sushi.boi
cafeeverPixiePowder493
cafeeverPixiePowder493Insider Mini
asked in Razer Support
unexpected error when top up with razer gold

I need help. I cant proceed any top up attempt because i cannot receive otp. There is always an unexpected error whenever im trying. How can i change my mobile authenticator to google authenticator.

202
Razer.ScarletRouge
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DRIP1NInsider Mini
asked in Razer Support
xbox controller app not working

App is locked at one mapping. Very frustrating I’ve uninstalled and reinstalled app, relocated ports for controller, etc. done it all. will this be something Razer will actually fix or should I just buy a different brand from now on?

272
Razer.ScarletRouge
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PiparroInsider Mini
asked in Razer Support
7.1 surround sound code

Hello, I have registered the razer headphones but I do not have the code for the dolby surround. I have registered the serial number and the purchase ticket

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FiszPL
Vanguard
geoUFOGreencounty420
geoUFOGreencounty420Insider Mini
asked in Razer Support
Code for software activation

The code from the mail is invalid

151
FiszPL
Vanguard
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pulsePineGreeninfo549Insider Mini
asked in Razer Support
Razer Viper V3 Pro sensor randomly slowing down not tracking properly

I recently got the mouse and i have been having a issue where it randomly slows down the tracking massively and it fucks up my aim or just using the mouse in general in a way it makes it almost downright unusable. This happens on windows and arch linux, i have updated and reinstalled the drivers, i have used synapse, i played with the poling rates and i noticed different polling rates have very drastic sensitivity changes. I really like this mouse as it works really well when its not being stupid and i just want it to work, i tried all the troubleshooting online and i don’t seem to be able to fix it with that and to me it seems like a firmware issue but i just really want it fixed.

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str1k
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kizilbudakInsider Mini
posted in Razer Support
barracuda pro sorunu

1 ay önce aldığım Barracuda Pro kulaklığımda CS oyununda mikrofonu kullanırsam veya bas konuş'a basarsam ses inanılmaz kötü oluyor ama mikrofonu kullanmazsam kapatırsam ses iyi devam ediyor bir çözüm bulamadım ve başkalarının da bunu yaşadığını okudum yardımcı olabilecek var mı?

71
Razer.sushi.boi
Mcgrupp3736
Mcgrupp3736Insider Mini
asked in Razer Support
Razer Iskur black replacement parts

Is it possible for me to purchase just the Razer Iskur base seat ? my purchase was from from 4 years ago so I am sure it is not under warranty I have an older model that the seat needs replaced would I be able to purchase just the seat unit ? or would the seat for the RAZER FUJIN PRO be available to purchase and use in this same model ? Thank you for your time, Jason Mckinney

121
Razer.sushi.boi
Zekkee
ZekkeeInsider Mini
asked in Razer Support
Razer Nari Dongle not Working

Hi,I have a Razer Nari ID: HN1911D09300902. , Model No: RC30-026801 The dongle is not being recognized by my PC and I am getting the following error. Tried multple things to correct it but unable to run the dongle. Because of this issue I am unable to run the “Razer Nari Dongle Recovery Tool” or the “Razer Nari Pairing Utility” with both stuck at not recognizing that the USB in in use.

01
Razer.sushi.boi
technoZompcafe360
technoZompcafe360Insider Mini
asked in Razer Support
I did not receive the 7.1 audio activation code email. Help me please!

On March 3rd I bought Kaira X for Xbox, I registered the headphones here on Razer site and it says that an email was sent to danielpopa25@yahoo.com for 7.1 surround activation code, but I didn’t receive any code. I have received an email only with the registration confirmation, can you help me please? I checked the Spam box and all the other boxes on Yahoo, didn t receive anything..

201
Razer.sushi.boi
WhiskyCorgi
WhiskyCorgiInsider Mini
asked in Razer Support
Razer Barracuda not showing up on synapse.

So I have a very weird situation. I recently bought the Razer Barracuda headset (not Pro or X) and Synapse refuses to find them. I can connect the headphones to the PC no problem, with cable and without, but to the Synapse app it’s like they don’t exist. I updated Synapse to the newest version, restarted my PC multiple times, connected headset with cable and without in different ports, tried installing and using the drives that are meant for the headset (they didn’t recognize the headset either) and also tried connecting the headset to the mobile app (didn’t connect to the app but connected to the phone). NOTHING WORKS. And to add to the issue of the headphones being practically invisible to the Razer apps and drives, I can’t register it as a device on my profile either. I tried searching for fixes online and all I see is support telling people with similar issues to do the things I already tried. If ANYONE has a fix to my problem (even if it’s to return them and just never buy them ag

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UbenHadd
firstPapayaWhipcamp979
firstPapayaWhipcamp979Insider Mini
asked in Razer Support
2nd step authentication

I couldn't purchase. Since it requires the code from the authentication app. But I don't receive any. In my emails or phone number I receive non. I also don't have backup codes what should I do?

31
Razer.sushi.boi
Meezanur
MeezanurInsider Mini
asked in Razer Support
PUBG Mobile UC Code

I cannot buy pubg mobile uc code

161
Razer.sushi.boi
Daxzuz
DaxzuzInsider Mini
posted in Razer Support
Razer Nari Ultimate

Razer Nari Ultimate are the best headset Razer ever made my question is is there another headset from Razer with dual Sound channels one for game and one for chat and you can lower and rise both channels and still have dual sound System?

40
Daxzuz
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FabioJPInsider Mini
asked in Razer Support
Razor Blade 15 Studio Edition (2020) RTX 5000 issue with Windows 11 24h2

Hello everyone. I'm trying to solve a problem with the NVIDIA RTX 5000 drivers with Windows 11 24h2. After I formatted my SSD I couldn't activate my RTX5000 on the display, I can only see Intel UHD Graphics in the list. I tried to restore to factory settings, without success, the same Intel UHD Graphics appeared in the list. I've tried several drivers, if anyone can help I appreciate it.

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awesomeBlanchedAlmond723Insider Mini
asked in Razer Support
BlackShark v2 connects and disconnects

Hello, some weeks ago (a bit after the previous nVidia driver update) my BlackShark v2 started connecting and disconnecting continuously when playing some demanding PC games (Marvel Rivals and Discord, MH Wilds, etc.). I got a replacement and change it for a v2 Pro (2023), and now I have some constant noise. I have tried using the Razer Synapse software and not using it, but I can’t see any difference. What could be happening?

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ImprfctMajin
ImprfctMajinInsider Mini
asked in Razer Support
My Razer Barracuda x Chroma Won't light up

My girlfriend just bought me a Razer Barracuda x Chroma headset to replace my old busted pair of Astros. My issue is that when I turn them on, they light up briefly and then fade to no light at all. I checked my Chroma settings as well as my Synapse settings and they all seem fine; I even uninstalled and reinstalled Synapse 4, as well as deleted and repaired my headset. Any help/advice is greatly appreciated

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nepgear89
nepgear89Insider Mini
asked in Razer Support
razer tartarus v2 D-pad PCB

Does razer sell a D-pad PCB replacement and no the switches wasn’t the part that failed on it looked at pictures of other peoples D-pads theirs have pure black PCBs with white letters while mince was Black with white letters with copper showing and I don’t think the missing screw for the D-pad probably didn’t help or are razer products just meant to be thrown away.

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nepgear89
voicebizIndependence199
voicebizIndependence199Insider Mini
posted in Razer Support
Very loud sound from Kraken kitty v2, lost my hearing for a second

Hello, I was wondering if this happened to anyone else and if there is a way to fix it or get my money back. I was playing a game and my headset just started popping like crazy, I read that others deal with this but my experience seems to be different because it wasn’t a quiet popping sound. it was sudden and kept happening, to the point where it was so loud that I had to yank my headphones off and couldn’t hear for a few seconds. I looked up ways to fix it and did all of the things that it suggests but I’m way to scared to put them back on because I don’t want it to happen again. I’ve only had these for a few days so I think mine is defective. PS my volume was only at 4 so my game wasn’t loud at all, this was definitely the headphones

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Velocity942Insider Mini
asked in Razer Support
Blackshark V2 PRO "generic usb"

My sound is dog waterWhen connecting with the dongle is shows speakersThe drivers thx all say generic. I unistalled and installed everything is still the same

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K
KonelarInsider Mini
asked in Razer Support
Razer Kaira PS5 is not turning on.

Actually, it is not that they wont turn on, sometimes i have trouble turning them on. I usually charge my headset on the ps5, sometimes i use my pc to charge them and i neves had any issue with that. yesterday i plug them on my pc and let them charge but the battery light turned off. since then i have to press the on button longer and the haptic function is not working.

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