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  • 68,961 Replies
10000 Threads
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Bane0Insider Mini
asked in Razer Support
Make Sense of Wireless Suddenly Not Working

My Razer Basilisk Ultimate works wired to any computer. Wireless, I guess the dongle stopped working but the mouse lights still transition upon switching onto wireless mode. Devices don’t even read the dongle anymore. I slept while the wireless was working. Woke up next day and wireless does not work. Have a witness. Tried downgrading synapse 4 to 3. There is no physical damage. Shouldn’t Razer fix a manufacturer’s defect even outside warranty? Bought 2022. Appreciate any help.

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ShadowBlueheattech857
ShadowBlueheattech857Insider Mini
asked in Razer Support
my razer

I bought an 8k reincarnation device with my razer viper v3 hyperspeed mouse, but when I connect, he always writes binding failure. Please tell me the reason

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ShadowBlueheattech857
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MactronZInsider Mini
asked in Razer Support
razer Blade 16” 2025 | Charger issues

Good mornin/afternoon y’all. i got my razer 2 days ago. the included charger stopped charging the laptop yesterday. I’m currently relying on an old MacBook charger, but that isn’t charging as quick as the original charger did. would really like some help, because I would like to believe I don’t need to go to the razer store 2 days after I got my laptop.

371
Razer.ScarletRouge
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LansmasterX2Insider Mini
asked in Razer Support
Razer gold no acreditado

Compre Razer gold y no me llegaron, pero si fueron cobrados de mi cuenta bancaria

91
Razer.ScarletRouge
Abangkaka17
Abangkaka17Insider Mini
asked in Razer Support
need help with changing my old number

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code

321
Razer.ScarletRouge
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belozyorcevInsider Mini
asked in Razer Support
Razer Basilisisk V3 Pro 35K | Memory profiles problem

The backlight change is not saved. After turning off the Synapse app, the mouse shimmers with different colors instead of the static color you selected. When Synapse is turned off, 3 profiles switch on the mouse instead of 2. I have set up 2 slots. The first is basic (red), the second is for games (green). But 3 profiles switch on the mouse, the third one is white. There is a hint from the Synapse interface that this is a hybrid slot, but I don't need it. Instead of one click, I need to use two clicks. How do I make the mouse work the way it needs to? Do I need to wait for a firmware update?

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SayImFlyInsider Mini
asked in Razer Support
razer xbox app not working

Please fix this rubbish xbox app. Since the latest update, you can no longer map controller buttons in app. Editing a profile in app leaves you on a blank loading screen. This issue is not hardware specific (though I have wolverine v2)

211
Razer.ScarletRouge
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HydraUwU32Insider Mini
asked in Razer Support
Scroll Wheel Not Working on Razer Basilisk V3 Pro 35K After 3 Months

The scroll wheel on my Razer Basilisk V3 Pro 35K recently stopped working, and I’ve only had it for 3 months. I’ve taken excellent care of it, so it’s really disappointing to see this kind of issue happen so soon. I’ve tried multiple solutions, including reinstalling Razer Synapse and attempting a firmware update. However, the firmware for the 35K version is not available on Razer’s website — only the firmware for the regular Pro model is listed, and it’s not compatible with the 35K. I’ve also tested several fixes that worked for other users with the same issue, but unfortunately, the problem still persists. To Razer Support: Please take this issue seriously — this is a premium device, and it’s unacceptable for it to stop functioning properly after such a short period of use. I would greatly appreciate guidance or a solution specifically for the 35K model. Thank you.

631
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bestlinkBlackOlive867
bestlinkBlackOlive867Insider Mini
asked in Razer Support
Razer is the tung tung tung sahur

Okay the brainrot was to capture your attention Razer is great, products has been with me since i was a little tiny teenager. Now im a college student trying to get a sponsorship from razor to pass her strange exam final requirements. Things i do for a degree. Razer actually immediately texted back, i wasn't even expecting they'd notice this strange text message. They brought me to support and told me to message them about the sponsorship. Really cool honestly, can't think of any other bigshot companies just willing to hear out some gal living in the middle of nowhere of the Philippines.

280
bestlinkBlackOlive867
sleekONYXWinterSky441
sleekONYXWinterSky441Insider Mini
asked in Razer Support
Viper v3 Hyperspeed - Disconnecting and reconnecting for 1 sec after lifting up and down

My mouse disconnecting and reconnecting for 1 sec after lifting up and down. So for one sec i am losing connection then reconnects when i move the mouse. Firmware is up to date. It is so frustrating when i am gaming.

331
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iMasterKLegend
iMasterKLegendInsider Mini
asked in Razer Support
App: Razer Controller Setup For Xbox Not Working PC

Since the last app update, it stopped working. When you edit your profile, the editing screen doesn't load; it just goes black without loading anything. I've already tried reinstalling it, but it didn't work. I also installed the app on a new computer, and I had the same result.

691
Razer.ScarletRouge
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ComplexFlowInsider Mini
asked in Razer Support
Audio

Fran.T Hi guys, I'm having some issues with my Razer Blade 15” Advanced (2019) | RZ09-0301 in-built speakers. (or audio in general). Just yesterday, the audio stopped working halfway during gaming (game did not crash, the audio stopped abruptly). There's a 'x' on the speaker icon in the menu tray below (see attached Screenshot 1), the speakers are not showing up in the Playback tab in the sound setting (see attached screenshot 2), and one of the audio Realtek drivers is not showing up in the device manager (see attached screenshot 3) Inserting a headphone into the headphone jack doesn't work as well. I've tried the below solutions to no avail: 1) Uninstalling and reinstalling all the audio drivers 2) Updating the audio drivers 3) Stopping and restarting the windows audio services 4) Checked windows update history, there was no windows update happening at that time 5) Tried system restore to a point when audio was working (this did not work as well so I rolled back the system restore) 6

151
Razer.ScarletRouge
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Venus959Insider Mini
asked in Razer Support
over scratch card

Pls help me with my card pls

111
Razer.ScarletRouge
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AndreyDAVInsider Mini
asked in Razer Support
I did not receive the 7.1 audio activation code email. Help me please!

On May 3, I bought Razer Kraken V4 headphones and registered them with you, but I never received an activation code. I only received a notification about product registration in the mail.

263
Razer.ScarletRouge
parcsome
parcsomeInsider Mini
asked in Razer Support
not receiving otp on my razer gold

Cannot receive any one time pin through my registered phone number (PH) regardless if it's chrome or Firefox. Unable to get backup codes to. Pls help

137531
Razer.sushi.boi
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everAlabasterONYX560Insider Mini
asked in Razer Support
i mistakenly scratch my card and i loss some degit can you help retrieve them

Please I mistakenly scratch my razer gold card and some code was missing

132
Razer.sushi.boi
cafeeverPixiePowder493
cafeeverPixiePowder493Insider Mini
asked in Razer Support
unexpected error when top up with razer gold

I need help. I cant proceed any top up attempt because i cannot receive otp. There is always an unexpected error whenever im trying. How can i change my mobile authenticator to google authenticator.

202
Razer.ScarletRouge
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DRIP1NInsider Mini
asked in Razer Support
xbox controller app not working

App is locked at one mapping. Very frustrating I’ve uninstalled and reinstalled app, relocated ports for controller, etc. done it all. will this be something Razer will actually fix or should I just buy a different brand from now on?

292
Razer.ScarletRouge
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PiparroInsider Mini
asked in Razer Support
7.1 surround sound code

Hello, I have registered the razer headphones but I do not have the code for the dolby surround. I have registered the serial number and the purchase ticket

82
FiszPL
Vanguard
geoUFOGreencounty420
geoUFOGreencounty420Insider Mini
asked in Razer Support
Code for software activation

The code from the mail is invalid

151
FiszPL
Vanguard
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pulsePineGreeninfo549Insider Mini
asked in Razer Support
Razer Viper V3 Pro sensor randomly slowing down not tracking properly

I recently got the mouse and i have been having a issue where it randomly slows down the tracking massively and it fucks up my aim or just using the mouse in general in a way it makes it almost downright unusable. This happens on windows and arch linux, i have updated and reinstalled the drivers, i have used synapse, i played with the poling rates and i noticed different polling rates have very drastic sensitivity changes. I really like this mouse as it works really well when its not being stupid and i just want it to work, i tried all the troubleshooting online and i don’t seem to be able to fix it with that and to me it seems like a firmware issue but i just really want it fixed.

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str1k
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kizilbudakInsider Mini
posted in Razer Support
barracuda pro sorunu

1 ay önce aldığım Barracuda Pro kulaklığımda CS oyununda mikrofonu kullanırsam veya bas konuş'a basarsam ses inanılmaz kötü oluyor ama mikrofonu kullanmazsam kapatırsam ses iyi devam ediyor bir çözüm bulamadım ve başkalarının da bunu yaşadığını okudum yardımcı olabilecek var mı?

81
Razer.sushi.boi
Mcgrupp3736
Mcgrupp3736Insider Mini
asked in Razer Support
Razer Iskur black replacement parts

Is it possible for me to purchase just the Razer Iskur base seat ? my purchase was from from 4 years ago so I am sure it is not under warranty I have an older model that the seat needs replaced would I be able to purchase just the seat unit ? or would the seat for the RAZER FUJIN PRO be available to purchase and use in this same model ? Thank you for your time, Jason Mckinney

121
Razer.sushi.boi
Zekkee
ZekkeeInsider Mini
asked in Razer Support
Razer Nari Dongle not Working

Hi,I have a Razer Nari ID: HN1911D09300902. , Model No: RC30-026801 The dongle is not being recognized by my PC and I am getting the following error. Tried multple things to correct it but unable to run the dongle. Because of this issue I am unable to run the “Razer Nari Dongle Recovery Tool” or the “Razer Nari Pairing Utility” with both stuck at not recognizing that the USB in in use.

01
Razer.sushi.boi
technoZompcafe360
technoZompcafe360Insider Mini
asked in Razer Support
I did not receive the 7.1 audio activation code email. Help me please!

On March 3rd I bought Kaira X for Xbox, I registered the headphones here on Razer site and it says that an email was sent to danielpopa25@yahoo.com for 7.1 surround activation code, but I didn’t receive any code. I have received an email only with the registration confirmation, can you help me please? I checked the Spam box and all the other boxes on Yahoo, didn t receive anything..

201
Razer.sushi.boi

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