Razer Support

i have had my controller for some time and now suddenly without dropping it or anything my lb button is constantly being pressed which i checked with https://hardwaretester.com/gamepad is there a fix?

Immediately after updating my Wolverine V3 Pro (RZ06-0520) to firmware v2.04.00_r1 through the Xbox app, the LB button became permanently pressed. The button clicks normally, but Windows Game Controller (joy.cpl) and Xbox both detect LB as constantly held. The official Firmware Updater detects the controller correctly, but I cannot force a reflash because it is already on the latest version. Could you provide a recovery tool or a firmware reflash utility?

Hi everyone,I’m reaching out because I’m having a hardware issue with my Razer DeathAdder V2 X Hyperspeed, and I'm currently stuck trying to get warranty support because the system won't recognize my serial number.Here is a breakdown of the issues:1. The Hardware Issue (Scroll Wheel) The scroll wheel on my mouse has stopped working properly. Specifically, it is [describe the exact issue, e.g., scrolling in the opposite direction / jumping up and down / completely unresponsive / physically loose].To rule out software issues, I have already tried the following troubleshooting steps: Cleaned the scroll wheel area with compressed air. Updated Razer Synapse to the latest version. Tested the mouse on a completely different computer (the issue persists). 2. The Support/Warranty Issue (S/N Not Recognized) Because the scroll wheel seems to be a hardware defect, I tried to register for an RMA/Warranty claim on the Razer Support portal. However, when I enter my Serial Number (S/N) from the st

I got hacked and someone bought 2 gift cards from a third party,can i get the money back if they got used?

Ran BIOS Updater v.1.08. It wouldn’t run until I disabled Hello and Virtualisation/Bitlocker features. Then it ran but failed to conclude successfully. Now when I power on, I get the Razer logo and the three key sequences F1, F9 and F12 showing. Can’t press any keys to make anything happen. All I can do is press Power on for 15-20 seconds to turn it off. There are no issues with hardware and it has had little use since purchased in June 2024. I can’t believe the Razer updater has bricked my laptop. How do I recover functionality please?

I’ve been using this setup for about 6 months and had no real issues once I was able to properly sync and setup the devices for the first time.However since about a week or 2-3 ago I’ve been experiencing an issue where the hyperflux mat suddenly disconnects.The LED light that indicates it’s charging the mouse, turns off, and my mouse starts stuttering/lagging really badly. So it’s not sending the signals properly anymore or something. After a bit (between 10-20 mins) the lagging issue improves and a while later the mat just reconnects itself it seems..Unplugging and replugging the usb cable to my motherboard doesn’t do anything to fix this issue. Also have tried to switch usb ports to usb-c but nothing seems to help.Can someone help me on this? For such expensive peripherals i am a fairly disappointed in them..Note; it always happens after I’ve been playing games for a bit and my gfx card/pc is running warm. Not sure if it can be related because the mat itself feels just fine and I did

Why is my mouse polling rate inconsistent with the specification? This is the webpage I used to test the polling rate: world map quiz. Is there an issue with the device?

My right Razer V2 speaker has a loose connection at the plug. When it works intermittently, it crackles. I bought it on Amazon on June 29, 2026. The serial number is valid when I register it. But when I try to file a warranty claim or use the chat feature, it suddenly says the serial number is invalid.

What do I need to do to get it to charge?

My mic was working litterly perfectly fine until I took the mic out once for sum and now it won't go back in fully whatsoever please help

My headphones work. I can no longer find the sound adjustments or test and the 7.1 is not working. My account is old and I no longer have the receipt for the headphones. I do have the box and carry pouch. These headphones have already been registered on this PC. I reinstalled the program for the  7.1 surround sound and was prompted for an activation code. there is also another Razer program with a 7 step sales pitch asking for a purchase at the end. I only have the headphones so there is no reason to buy the other program. the installer is finished and up and I would like my headphones to work the way they are designed too.

lost dongle for RZ04-0522 have and replacement?

Had this headset for a few months, and noticed, that when i got a new monitor (4K, running on a 5060), my headset decided to, when loud sounds play, or bass heavy sounds play, to cut out one ear audio. Supposedly it was software issue, and it fixed it a bit, then it started again. I’m even running 1080p now because I thought that’d fix it. Someone help?

The battery randomly exploded when i opened the back panel into flames, I had been using my razer blade advance 2020 model daily, the battery exploded and the flex cable below it is damaged. I am willing to pay the repair cost tho I am out of country for now can the battery and flex cable be replaced?  

My Razer 14 laptop will not power on. The power light on the laptop slowly flashes green on and off. Power supply has a steady green light. I have followed the instructions about getting the laptop out of hibernation if it is stuck there.I have held the power button down for 10 seconds, power light flashed white and then the laptop was powered off. WHile still holding the power button, i unplugged the power supply, then released the power button. I waited a few seconds and then powered it back on, no change.Is there something else i can do? It’s out of warranty, is it worth it to send  the laptop in to have it fixed or should I just pull the hard drive and memory and call it a day? Thank you,Jack

Howdy! I lost the mouse's USB adapter and you do not have it in stock and it is not possible to connect any other adapter to the mouse. What can I do?

Hope someone can help, my mouse seems to want to auto scroll on its own, and at times it will not open any desktop folders or task bar items, as far as I know the firmware is up to date, anyone got any ideas, besides buy a new one

I've been experiencing a reproducible issue with my Viper V4 Pro whenever the polling rate is set to 125 Hz.It starts with the mouse cursor randomly stuttering. A few seconds later, the mouse disconnects from the wireless dongle, and both the mouse and the dongle start blinking while they reconnect. After a few seconds, the connection is restored and everything works normally again.My previous mouse was the Viper V3 Pro, so I'm used to enabling the automatic polling rate switching in Synapse to save a bit more battery life. I normally use 125 Hz on the desktop and 1000 Hz while gaming.At first, I thought the issue might be related to Synapse automatically switching between polling rates, but that's not the case. The exact same problem also occurs if I manually set the polling rate to 125 Hz and leave it there. If I keep the polling rate fixed at 1000 Hz or above, the mouse works flawlessly. I haven't experienced a single disconnect or cursor stutter in that configuration.This makes me

I don’t having support of razer in Brasil, they sold itens here, with 2 years of warranty, but where is the support? 

I lost my old phone which had authenticator app and backup codes but in my new phone I couldn't access it. Please Help me.

I lost my old phone which had authenticator app and backup codes but in my new phone I couldn't access it. Please Help me

Recently my dingus of a child lost my dongle to my Viper Ultimate RC30-030501 Mouse. I am looking to purchase a replacement for it.

I recharged my account balance through digital currencies and when sending the money, it turned out that there was a lack of transaction, a very small amount, and the transaction was stopped until the amount was completed, and I completed the amount, and I returned 9 gold through digital currenciesAll the actions I did were served from my balance in the digital walletAnd my account has not been filled in razar good

I’ve tried pretty hard to find a preowned (only opened, unused) Leviathan V2 Pro.The soundbar works like a charm upon plugging in. Ran a few sound tests, then installed Synapse 4. Synapse told me to restart the PC. I did that and the soundbar refuses to be turned on after that.I tried unplugging the soundbar and keeping it unpowered for several minutes, then plugged in again. It worked for a few seconds, then went dark again.After that, even the depowering trick isn’t working anymore. It just sits there. No response when I press or hold the power button.I’ve tested out the power supply unit with a multimeter and got a 18V+ reading, meaning the power brick is working fine. There has to be something wrong with the soundbar itself. Copilot says it may be the result of corrupted firmware, which should require Razer’s re-flashing tool. I tried starting a service ticket, but the website says Razer doesn’t cover this product anymore.Any idea where I can get support for that? I know it’s very

My Razer Gold wallet balance is restricted; I cannot use the wallet balance to purchase items from the in razer store.