Razer Support

My wallet has been disabled, and I’ve emailed razer [removed by moderator] but till now they did not enable my wallet back and no response.[*removed by moderator] - case number

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

just stopped working and now i cant play anything

After the update my Reactive Effect in Studio has stopped working on new creations and old ones as well.

Dear Razer Customer Relations Team,I am writing to express my serious disappointment with the quality and reliability of Razer products, as well as the lack of effective assistance I have received when trying to resolve the issues with my devices.I purchased several Razer products because I genuinely liked the brand and trusted its reputation. Unfortunately, my experience has been extremely frustrating, as I have encountered serious problems with every product mentioned below.1. Razer Blade 14 (2022)Less than a year after purchasing this laptop, I began experiencing serious hardware problems, initially involving the RAM and subsequently the CPU. Despite my efforts to resolve these issues, no satisfactory solution was found. The laptop has effectively become unusable, and I have been left with a very expensive device that nobody has been able to help me repair.2. Razer headphonesI also experienced problems with my Razer headphones. I had to replace them three times, yet the underlying i

hi i lost my old phone and i can't do login to app authentication code so what ican do

hi i lost my old phone and i can't do login to app authentication code so what ican do

لا استطيع اضافه مصادقه ثنائية احتاج رموز نسخ احتياطي

Hello,my Razer DeathStalker V2 Pro wireless keyboard is malfunctioning after performing a hardware reset using the key combination ESC + Space + caps lockHere are the observed symptoms: The keyboard powers on, and the lighting works normally. The battery is detected at 100%. The keyboard is recognized in Razer Synapse, but none of the keys respond, neither wired nor wireless (Bluetooth / 2.4 GHz). Any lighting changes or commands via Synapse have no effect on the keyboard. I have tried the alternative procedure (ESC + Caps Lock + USB connection) to enter bootloader mode, without success. I have uninstalled and reinstalled Synapse, tested with several certified data + power USB-C cables, and on multiple PCs, without any change. The official firmware update tool indicates that the installed version is the latest and does not offer a forced reinstallation. I suspect a corrupted firmware or hardware issue preventing full communication between the keyboard and the PC.

I recently topup 300 gold but I have no where to use it since it requires the 2 factor authenticator which is binded on my old phone number. I want to change it to my current one please. 

I have a blade 16 2025, I’m using a black widow v4 pro with it but the black widow doesn't appear as a device in chroma studio. I have windows dynamic lighting disabled for all devices in windows settings. Keyboard is plugged in via USB directly to laptop (no hub), I have latest firmware for the black widow (v1.05 released in January of this year). and latest razer apps.I’ve tried uninstalling all apps and re-installing, resetting the keyboard via caps and esc mechanism but no luck.One thing I’ve noticed is that when when I change synapse lighting settings from “RGB” to “dynamic” then the black widow keyboard appears in the chroma studio, as soon as I switch the settings back to “RGB” in synapse it disappears again. All other razer devices appear in studio (blade 16, basilisk mouse, Goliath mouse pad) without issue. So it seems to be just the black widow v4 pro having trouble being detected when RGB is enabled. 

reinstalled the os on my laptop and i lost the blade.icm profile. Need help!

Hello,I was wondering where i can buy a new face plate/top plate for razer kitsune. Thanks,

I purchased a Razer Blade 18 (2025). It is a great laptop, one of the best I have ever owned, and also the most expensive.I have sensitive eyes, so I am very careful when choosing a laptop. The most important factor for me is having a screen that is comfortable to look at. The display on this laptop was extremely comfortable and easy on my eyes. I could use it all night without experiencing any eye fatigue. That was the case until I updated the MCU firmware.Razer Synapse displayed a notification recommending that I update the BIOS and other software. After updating the MCU firmware, the laptop became difficult to use. The screen now causes significant eye discomfort, and I experience burning and dryness in my eyes. After just 10 minutes of using the laptop, my eyes become more fatigued than they previously did after an entire night of uninterrupted use.It appears that the MCU firmware update somehow changed the way the display operates. Before the update, the laptop was running at Full

Привет,У меня две проблемы с гарнитурой Razer: Звук: очень тихий и приглушенный, даже на максимальной громкости. Прошивка: Мне не удаётся прошить/обновить прошивку — программа обновления выдаёт ошибку, и процесс завершается с ошибкой.

I borrowed my boyfriend’s Razer Viper Ultimate… and lost the dongle. Oops. Is there any way I can buy a replacement one? I can’t find anything on the website. 

Hello Razer Support, I recently purchased a new pair of Razer BlackShark V2 X headphones and tried to register them on the Razer website to activate the 7.1 Surround Sound feature. However, the website says that my headphones are already registered to another account. I purchased them from a store on Kaspi.kz, and I cannot activate the feature. Could you please check whether my serial number is already registered, help me determine the reason, and assist me with activating the 7.1 Surround Sound feature? I can provide my proof of purchase, serial number, and screenshots of the error. Thank you for your help.

Hello, my Razer Orochi V2  has several issues: the green LED randomly turns off or flashes, the cursor freezes, moves upward pixel by pixel, or suddenly teleports to the bottom of the screen, and clicks are sometimes delayed. Sometimes the mouse works normally for like 3 hours, then suddenly freezes and stops working completely. I have replaced the battery, restarted my PC, and tested the mouse on another computer, but the problem keeps coming back. i even try driver or firmware put it say it okay

it shows 0% battery wirelessly and wired but sometimes when i hold the power/dpi button for like 1 to 2 seconds the dongle for the viper v4 pro turns off the lights and in synapse 4 the mouse goes away and then it comes back sometimes it still shows 0% but sometimes 100% and im sure that its not 100% because its been a bit since my last chargeim on latest firmware, latest synapse 4 even tried factory resetting my mouse and reinstalling the drivers nothing worked

My order is stuck in clearance delay and FedEx is saying importer needs to provide a tariff number. Need some help.

So I got this backpack in christmas 2024, and for the past year or so, I saw that the rubber that goes above the zipper has ben losing the glue, this stops me from just opening and closing easily, because the thing from the zipper that moves it get stuck underneth.I really love this backpack, however it has been really painful to use in the last year or so.Just now I decided to write it  bc I wasnt going to school as frequently before and now i am going to be studying full time, and this problem really annoys me.I would like to know if anyone have the same problem, and what you did to solve, or if doesn’t have any fixes.

 There is a small mistake in the title; the one that disconnects at 2.4GHz is the mouseBut the dock doesn't disconnect just need supporti got the new razer basilisk v4 pro and the dock v2 pro there's a problem while working with the mouse (on 2.4ghz) the mouse discconects but the click of the mouse still working ( but can’t move the mouse) (the led of the 2.4ghz and bluetooth turns off then i need to turn it back on to 2.4ghz) this happens frequently through the day i re-paired the mouse and still the same

I tried opening the Razer Synapse and it stays still at 0/235 KB, after that it says: “Failed Instalation”.I already tried reinstalling the razer synapse completely, and nothing happens. I hope you can help me. 

Hi,I am facing a persistent issue while trying to install Razer Synapse 4. Every time I run the installer, it gives me an "Installation Failed" error or just gets stuck on a blank/black screen. Here is what I have already tried to fix it, but unfortunately, nothing worked:1. Running the installer as an Administrator.2. Completely wiping all Razer folders from %localappdata% and %programdata%.3. Ending all Razer-related background processes via Task Manager before running the setup.4. Temporarily disabling my Antivirus and Windows Firewall.5. Reinstalling Microsoft .NET Framework and Visual C++ Redistributables.6. Using Command Prompt (CMD) as Admin to manually create the installation folders and granting full permissions (icacls).7. Cleaning up ghost drivers from Device Manager.The Synapse 4 setup completely refuses to install or load properly on my machine. Has anyone found a workaround for this specific bug? Any help from the support team or community would be highly appreciated.Than