Razer Support

I’ve been a huge Razer fan for years, spending over HKD 100,000 in just the past two months. But my visit to the Razer store on Feb 25 was honestly shocking. A staff member (not Cody—he’s always great) was impatient, rude, and made me feel like I was bothering him just by asking questions. When I tried to buy a HKD 1 shopping bag, he insisted on cash, refused electronic payment, and even told me to “go study the law” when I asked why. Then, when I only had a HKD 10 bill, he sarcastically said, “I’ll pay for it for you.” This isn’t the service loyal customers expect or deserve. Really hope Razer looks into this.

Hey guys.My Tartarus sometimes resets its keybindings while gaming. Then I go into synapse, click on the Tartarus V2 where I can see, that my keybindings are still there and selected. The Tartarus V2 just dont use them. Only thing what helps: unplug and replug. I have it connected to a powered usb hub.

Anything I bind to any keys on my Tatarus V2 does NOT work.I’m trying to change keypad ‘16’ to CTRL and it simply does not work.I’ve reinstalled Synapse, reset device, etc.Instead, what Synapse does is apply a virtual ‘ghost press’ of the buttons I’m trying to map to the keypad.Meaning, any button I map to it, is then somehow being virtually pressed constantly. Nothing I map to my device works at all, and Synapse is to blame.Despite anything I bind to any button, it is only the default function that happens when pressing any of the respective keys on my device.I cannot game until you fix this.

Hi,  I just got the hyperflux v2 and the basilisk v3 pro and I can’t get the mouse to pair with the mat.puck is installed. only way to get the mouse to work is by plugging in the dongle or cable. Led on the mat hasn’t turned on once either. I get the notification sound when plugging it in and it shows in synapse. but they aren’t working with each other.The setup steps seem a bit odd as well, says to make sure it isn’t plugged in via usb and the dongle is unplugged which then i have no mouse to click the scan button?? 

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do.

I recently purchased a Tartarus v2, downloaded the Razer Synapse program to customize my keybinds. When I open the software it seems to work fine, it sees the device, I can go in and edit the device settings, buy when I go to change the keybinds it does not push then to the Tartarus. I have tried resetting profiles switching back and forth but nothing will get the Tartarus to change the keys from the default ones even when synapse shows them as something else.

I am having issues with my Razer Naga V2 Pro because when using the USB dongle it constantly connects and disconnects from Synapse, causing erratic behavior. Additionally, in Bluetooth mode it does not enter pairing mode when pressing the three buttons mentioned in the manual.I have tried the following: closing Razer Synapse, uninstalling it, restarting my computer, verifying that the mouse has the latest firmware, and testing it on another computer using the USB dongle, where the same issue occurs. The only way it works reliably is when connected via the USB cable.Please help me, as this mouse was purchased only three months ago.

Windows  11 ARM - Snapdragon X Elite Razer Synapse 3 - doesnt not find connected devicesRazer Synapse 4 - assigned shortcuts do not workAny idea ?I really need it for work Razer Tartarus V2 .​​​​​​​

I've never had a problem with my Cobra Pro since I bought it in 2023.But last week, it simply stopped working out of nowhere. I did what most similar threads said: I put the mouse in bootloader mode, updated the firmware, and waited for it to charge (I thought it was a low battery). After some trouble, it started working again that same day.Now today the problem has returned. I followed the same steps, but this time it's not working: the mouse disconnects from Windows when it reaches 99% of the firmware update.Yes, I've already tried other USB ports, different cables, and even another PC without Synapse. Has anyone managed to solve this problem?

Hello  everyone and Razer support!I have  a Razer Barracuda wireless headset for more than two years. After the first year of usage, the plastic started to crack. The headset wasn't dropped or something like this.I`m not asking about a warranty but I`d like to know if Razer has replacement part for this. Or maybe any suggestion to this issueThanks  

Hi,  Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again.  Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power.  My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the s

my wolverine v2 keeps multi pressing the bumpers. i press it once and it instantly multi presses, which is insanely annoying while racing in manual. is there a way to stop this? it does it on xbox and pc. even an app that lets me add a delay between presses would be great

My Razer NAGA Lefthanded suddenly stopped working and shows now as a USB-stick.There are more people with the same problem but nowhere is the sollution.I have a second NAGA Lefthanded on the same PC works fine.So the problem is with the mouse please give a solution to this problem

Hi there, I have recently purchased the Kraken V4 Pro.How do I make the control hub screen always on? One of the reasons I got it is so I can constantly see the battery level of the headset. I have tried tweaking the settings every which way, and it just goes black after a couple of minutes. After it goes black I feel like it just becomes completely useless, pretty much just a very expensive paper weight.Seriously, I can’t see the point of its existence without having the screen always on? Otherwise what's the point in using an OLED screen? I have volume control on my keyboard, my headset and my mouse. Synapse is easier to use than the control hub for settings. The headset is also easier to use than the control hub for the basic settings. What is the point of this device if the screen can’t be always on? The screensaver is a complete waste without displaying some form of useful telemetry. Thanks.

My 3 year old Razer Viper Ultimate has suddenly given up so hoping to get some advice on a fix… The RGB razer light on the top is completely dead but underneath I can see the green light flashing and that the sensor is on. I’ve already tried different USB ports as well as wired connection, resetting the mouse with the left/right/middle hold. Also left it on charge overnight but still nothing… Any idea what’s going on? RIP?

Hello Razor Team, I recently purchased a Razer BlackShark V2 X. However, when I try to register the device to get my 7.1 Surround Sound activation code, I receive the error: "The product is already registered." Pls help me ;(((

I have secure boot violation on start up on my RB 15. I can only proceed by disabling secure boot in BIOS settings. I have updated to the latest firmware (00459) and also the BIOS updater but no success. Any help would be appreciated?

After only 2 years of ownership the power cord for my Razer Blade 17 has begun to melt. Looks like this could be a common problem for the 280W adapters. Could Razer contact me regarding this issue please? 

Dear Razer Support Team,I am writing to seek warranty assistance for my Razer Anzu Smart Glasses, which I purchased on June 29, 2025, via Amazon US. I am currently located in Hong Kong.Recently, the glasses stopped working entirely. While I was using them normally during a regular workout, the Bluetooth suddenly disconnected. Since then, the glasses will not turn on and do not charge at all.I have attached my Amazon invoice for your reference. Since I am based in Hong Kong, could you please advise me on how I can proceed with an RMA / warranty claim?Thank you for your assistance.Best regards,Squall

keyboard bug

My Basilisk v3 Pro falls asleep in a minute of downtime or so. Although it is set to 15 minutes in Synapse 3. It takes too long to wake it up. I might read something with the mouse in my hand not moving it for a minute, it falls asleep and it takes some time to wake it up. Turning off Synapse eliminates this issue. I tried Synapse beta - same issue. This is so much annoying. I need support help. It is definitely Synapse bug.

Hello there! I’ve just got my Razer Blackshark V2 X and I tried installing the 7.1 surround system but it always came up as “server access unavailable” and I cannot find a fix to it. Can anyone help?

Hello, I have a lenovo ideapad s500 and synapse 4 crashes all the time and cannot be used for my deathadder elite and blackwidow. Is there a diferent way to costumize my peripherals?

I want to buy it but I'm on the Linux operating system, is there support for the controller?

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!