Razer Support

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device

I purchased a Razer Huntsman V3 Pro 8KHz keyboard and it arrived on March 23, 2026, however it is presenting the following problems:- repetition of the "e" key- failure of the "a" key during gameplay.I also have a Razer Huntsman V3 Pro keyboard, but it does not present this problem.I reinstalled Razer Synapse, performed the recommended cleaning with a scouring pad and compressed air, changed the data cable, changed the USB port, and nothing, the problem persists.I made a video showing the defect in the Huntsman V3 Pro 8KHz and performing the same test on another Razer Huntsman V3 Pro keyboard.Details of the defective Razer Huntsman V3 Pro 8kHz:Model: RZ03-0552

Hello!My headset, when I couldn’t charge it, fell to 0% while I was using it. I didn’t think it would be a problem, but now it just won’t hold a charge. I’ve tried using different power cords, tried the software and firmware update by physically connecting it (Worked, but , and doing the “Trickle” charge method for 8-12 hrs. Nothing. It works when its plugged in, but has a Solid red light. When using Razer Synapse, the headset charge is fully 0%. I have the warrenty sticker still as a december 2025 purchase, and I was wondering how to start a replacement process for this headset and what I would have to do. I have seen someone with the same exact problem as me for the Blackshark v2 (urbanDesertlife116) and Razer Sushi replied to his saying it might be a hardware fault. Is it true? 

Kulaklığım asla ve asla pairring modundan çıkmıyor. CHATGPT de dahil her yolu denedim ama dongle ile bağlanmıyor bilgisayarıma ve asla ses alamıyorum. Kulaklığı açtığım  anda pairring modunda çalışıyor ve hiç bir şekilde bilgisayarımdan ses alamıyorum. Her yolu denedim. Dogle ile çalışmıyor. 

Kulaklığım asla ve asla pairring modundan çıkmıyor. CHATGPT de dahil her yolu denedim ama dongle ile bağlanmıyor bilgisayarıma ve asla ses alamıyorum. Kulaklığı açtığım  anda pairring modunda çalışıyor ve hiç bir şekilde bilgisayarımdan ses alamıyorum. Her yolu denedim. Dogle ile çalışmıyor. 

I lost the USB dongle for my Razer Wolverine V2 Pro. How can I get a replacement????

How change my Old Number with a new New mobile number? Please help me. My old number has no service here in abroad and can’t receive messages. Help me register my new mobile number. Thank you.

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

my huntsman V2 analog "S" keycap are came off And I keep trying to to find where can I find the support I just got here wtf how can I contact the support 

I registered with my old number, but unfortunately that number is no longer active, and I'm using the Razer Gold in my account.I can't make in-game purchases. I want to buy UCE for PUBG using Razer Gold, but the code is being sent to my old number because I registered with it. In short, I want to update my number. 

After installing/updating Synapse 4 on my Razer Blade 15, my Fn shortcuts stopped working properly (media controls, brightness/display keys, etc.).I’ve already:Uninstalled/reinstalled Synapse Restarted multiple times Updated Windows/driversNothing fixed it. Regular keyboard keys still work, just the Fn functions are broken

Hello guys,I 've had my headset for 4.5 years now, it was a birthday gift from my father. I ve been using them on my daily gaming sessions and hanging them on a headset rest when not-in-use. I 've had no issues with them until yesterday. I was gaming using the wireless mode and stood up to get some water. The headphones disconnected ,as expected, since I got out of the range but when I got back they kept disconnecting and reconnecting.  Since yesterday whenever a sound is played they keep connecting and reconnecting.  I tried the pairing tool but I still have the same issue.Any ideas on how to fix it or what might be wrong?Thank you in advance and I look forward to any guidance.

This started a few days ago. Cortex would launch, login would pop up, and than the screen goes black. I’ve tried every fix I could find from uninstalling to the HDR ( neither of my monitors or TV I have hooked up are HDR compatible).  Any resolution to this issue would be appreciated.

Hello Razer team i bought the Razer BlackShark V3 Pro a while back, came back from my gaming break and found out i lost my dongle, and its bothering. Ive searched my whole room and no luck, i would appreaciate if i can be able to purchase a new dongle, i saw you guys dont sell them execpt the hyperspeed ones which dont work for me lol, I kinda have a $250 headset that dosnt work for now! if u guys or ladies need the part numbers, here they are [removed by moderator] and part number is RZ04-05400500 i dont know if these are needed but what the heck, have a goodnight! :)

Hello,I have already performed the firmware update (RZ04-0517, Firmware v1.2.3_r1), but the issue still persists.I disabled the LED/RGB in Synapse (I've tried both Synapse 3 and 4). However, after turning off the headset and then turning it back on, the LED is on, even though Synapse still shows it as being off.Please address this issue. It's a $200 headset, and it should function correctly.Thank you!Pls fix this its a 200$ headset…  

I’m creating this thread because the same Bluetooth failure is appearing across multiple Razer products, and after deep technical investigation, it’s clear this is not a user error, not a battery issue, and not fixable by any troubleshooting steps Razer currently provides.This is a design‑level flaw in Razer’s Bluetooth implementation — one that permanently disables Bluetooth functionality and leaves customers with no recourse except replacement.I’m laying out the full findings here so other affected users finally have a definitive explanation.IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE LIKE THIS POST, LIST YOUR PRODUCT AND FIRMWARE VERSION AND ANY IMPACT THIS HAS HAD ON YOU (FORCED REPLACEMENT, MOVED TO ANOTHER BRAND ETC.)ISSUE PRESENTEDThe Razer Pro Click (and several other Razer Bluetooth mice) can enter a state where Bluetooth pairing becomes permanently impossible. The symptoms are consistent across all reported cases:Symptoms•     Mou

Please razar i want to know date and time . My razar gold gift card has been used  pin :8747 83399 13960upcnumber:19674204602

Which updates and in what order?  

The middle button will stop working until i go in an reset the mouse in synapse. Started only recently doing this.Problem is i can’t install synapse on my work pc. And even if i could, resetting my mouse every few hours isn’t viable.The button works. its just bugging out. any ideas?

Out of the box new, my Razer Viper V4 Pro scroll wheel dies not work. The scroll wheel can be clicked but not scrolled up or down. I found another forum post and tried all the trouble shooting recommendations that were in the previous forum post. Below is the forum post. Please help. https://insider.razer.com/razer-support-45/razer-viper-v4-scroll-wheel-not-working-88557?tid=88557&fid=45

Hello, I bought a Razer BlackShark V2 X recently, but when I try to activate the 7.1 Surround Sound, it says the code/serial has already been registered or used.The headset appears to be genuine and brand new.Could you help me activate it or provide a new activation code?I can provide the serial number, proof of purchase, and photos if needed.

Hello,I recently registered my Razer headphones on my Razer ID account, but I have not received the email containing the 7.1 Surround Sound activation code.I have thoroughly checked all my email folders, including the spam and promotions tabs, but the email is nowhere to be found.Could you please verify my product registration and send or reissue the activation code to my email?Thank you.

so recently i’ve bought razer blackshark v2x and when i was trying to get the 7.1 code message has appeared "This product is already registered. If you did not register it, please contact Razer Support" i can send you the serial number and i need help pls.

Just got a pc last week and now my mouse click seems to not be working. Whenever I play a game the mouse click doesn’t work. Eveything else is fine just the click. I’ve tried some fixes but they don’t seem to work. I’m not too sure if it’s a problem with the mouse. Also pressing hard on left or right click seems to fix it for a couple of minutes but then it just starts again. But it doesn’t happen whenever I’m off a game. Model is razer viper 8khz.

Hello,I recently registered my Razer headphones on my Razer ID account, but I have not received the email containing the 7.1 Surround Sound activation code.I have thoroughly checked all my email folders, including the spam and promotions tabs, but the email is nowhere to be found.Could you please verify my product registration and send or reissue the activation code to my email?Thank you.