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austin5831Insider Mini
asked in Razer Support
Razer Wolverine Ultimate

Hello,I just bought this controller after my older one for 5 years took a dump. So I’m familiar with remapping the buttons on the old controller through razer app on Microsoft store.Issue: This new ultimate controller is detected through the app. But when you edit a profile it grey screens. Attempted solution: Reinstalled the app. I tried to remove any meta data or registry, but I can’t find any. Looked for firmware updates and cannot find any. 1.2.0.0 is the firmware on the controller. Possibly since I used the app prior to this new controller it’s causing a bug. So anytime I remove and reinstall it has all my profiles on the old controller. Not sure how-to completely wipe the app and its meta data from my account. Or maybe it’s bugged for others too.Any help will be nice. Thanks

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ventureLavenderBlush830Insider Mini
asked in Razer Support
New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

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LabtecWeb
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AlphaTr80Insider Mini
asked in Razer Support
hyper speed wireless connection youtube video pausing

I have Razer BlackShark V2 HyperSpeed . Please help. bluetooth no problem

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linkDeepTuscanRedbyte723
linkDeepTuscanRedbyte723Insider Mini
asked in Razer Support
Razer Blade 15 Advanced Model (Mid 2021) - RZ09-0409: sound problem

Hello,I’ve update windows 11 and lost sound :(. There is no option to repair it - some hundred trys to install several version of Realtek Software and nothing happemd. Do you have any ideas how to reapir it? Best!

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linkDeepTuscanRedbyte723
ImprfctMajin
ImprfctMajinInsider Mini
asked in Razer Support
My Razer Barracuda x Chroma Won't light up

My girlfriend just bought me a Razer Barracuda x Chroma headset to replace my old busted pair of Astros. My issue is that when I turn them on, they light up briefly and then fade to no light at all. I checked my Chroma settings as well as my Synapse settings and they all seem fine; I even uninstalled and reinstalled Synapse 4, as well as deleted and repaired my headset. Any help/advice is greatly appreciated

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ImprfctMajin
Asmedus
AsmedusInsider Mini
asked in Razer Support
Blackwidow V3 Mini Hyperspeed double typing problem (TR)

My friend and I are experiencing a double-clicking issue with the "Razer Blackwidow V3 Mini Hyperspeed" keyboards we recently purchased. When we bought the product, it was sold at a discounted price in limited quantities in Turkey, and many others who bought the same product are facing this issue. This product, imported from the United Nations, has a chronic double-clicking problem in almost all of them. When I sent the product to the authorized Razer service in Turkey, they said that the product cannot be repaired or replaced and returned it to me. I was only able to use the keyboard for about 2 weeks, and now I'm using another keyboard. I tried to reach out to Razer accounts in Turkey via social media, but I didn't receive any response. So far, all of my equipment has been Razer brand, and I'm only experiencing this issue with this keyboard, but it can't be resolved. I am in a disadvantaged position, and I am complaining. I demand that this issue be resolved.Thanks

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dailyWarmBlackconnect797
SarlaPlays
SarlaPlaysInsider Mini
asked in Razer Support
Razer Blade 17 Pro screen has black lines, and other faults

I purchased a razer blade 17 pro with the RTX 3080, 4K display about 2 years ago now. It was the most expensive laptop I'd purchased but I was very impressed with it's build quality on delivery, somewhat justifying it's price in hope's I wouldn't need to upgrade for another 3-4 years.. However it's been the most unreliable laptop I've ever owned, constantly troubling me with different issues. It all started a couple weeks after receiving the laptop, while I was using it my laptop would suddenly freeze followed a few seconds later by the screen going black. It would stay in this state until I restarted the laptop. Initially I thought it was the whole laptop that stayed in a sleep state, but later realized it was just the display, as connecting the laptop to an external display showed the laptop was still running. This issue continued at least twice a day for several months.  I contacted Razer CS which insisted the laptop had a software fault, I tried all the steps I was recommended but

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pulseAlloyOrangecoast933Insider Mini
asked in Razer Support
Please bring white color to Razer Viper V3 or I will have to choose another mouse.

Please bring white color to Razer Viper V3 or I will have to choose another mouse.

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Astraeus451Insider Mini
asked in Razer Support
Kraken V3 Pro plastic end cracked

Just noticed that both headband ends on my Kraken V3 Pro have cracked. How can I get new ones to replace them?   

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dede93Insider Mini
asked in Razer Support
Razer Nari Ultimate dongle dead

Hey guys,i’m using a Razer Nari Ultimate for around 4 years and the dongle isn’t working anymore.I’ve seen some topics about this same problem and it looks like no one got to fix it, neither did Razer have a solution as it is out of waranty. Can someone help?Got to temporarily “fix” the dongle for a year and it isn’t working again, don’t want to change headset, this one is pretty good. Thank you!

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Razer.ScarletRouge
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smartRegaliafocus859Insider Mini
asked in Razer Support
Where is my THX Spatial Audio activation key?

I can't get a code for using the THX SPATIAL AUDIO program on my headphones, after registration I was given only 2 days of trial use, but as far as I know, either a code or a full subscription to the serial number of the product, should go to this model on website (Razer Blackshark V2)

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kk2rock
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support
Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

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desi76
autoBonedepot774
autoBonedepot774Insider Mini
asked in Razer Support
Razer viper v3 pro spray stop

I dont know whats the problem but my mice theres a lot of time whenever i tried to spray it stop idk if it was the sensor problem i can figure it out sometimes its working but sometimes spray stops 

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Razer.ScarletRouge
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ClementiniseInsider Mini
asked in Razer Support
Deathstalker V2 Pro - Random disconnects

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

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SybrSpy
geolinkCarmineRed312
geolinkCarmineRed312Insider Mini
asked in Razer Support
I Lost my old phone which has my old number and backup codes. Can anyone help me change my linked mobile number?

I do not have access to my old mobile number and backup codes, due to a case of losing my phone which stored them. Can anyone help me change my linked mobile number. My email is rinaralte093@gmail.com. Thank you very much

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Razer.ScarletRouge
Bakuboiii
BakuboiiiInsider Mini
posted in Razer Support
razer blackshark v2 pro 2023 mic issues

Iv tried plenty methods from the razer website and my headset and mic are up to date on the latest software update but when im on ps5 in a party my mic cuts out and back in while im talking. i dont know what to do

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Razer.ScarletRouge
Navyheatever528
Navyheatever528Insider Mini
asked in Razer Support
honor magic 5 pro in razer Kishi ultra??

Is the Razer Kishi Ultra compatible with the Honor Magic 5 Pro cell phone because it has a fairly large camera module?????

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Jxs_AdiInsider Mini
asked in Razer Support
Blackshark V2 Hyperspeed VERY LOUD audio when gaming

As the title suggests, whenever I play a game, my headphone somehow increases the audio to a point where its unbearable. Before that, I tested it with playing some music, the music’s audio was normal but when I opened a game, it became VERY loud.I have tried:-Disable audio enhancements in windows settings (which worked)-Completely uninstall the Synapse software (which worked)-Uninstall all THX drivers (made the microphone sound weird and broke the synapse software)-Unlinking all THX game profiles (did not work)Tho, uninstalling the Synapse kinda strips out the features it provides. I do think the THX enhancment was the one causing the issue, is there any way to completely disable the THX feature from my headset? 

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jomari234Insider Mini
asked in Razer Support
Razer Kiyo Unable to Update Firmware

My Razer Kiyo suddenly stopped working. When I plug it in, my computer sees the device. But when I try to use it, it starts up and the ringlight lights up, but then it suddenly stops and disappears from the computer while the ring stays lit. I remove unplug it and plug it back in, it shows up in my devices but disappears again when I try to use it.I’m trying to update the firmware but am unable to as it tells me to contact support. Any help on this please?

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PraisewithRazerInsider Mini
asked in Razer Support
Razer viper v3 hyperspeed consistently losing connection

Have had the hyperspeed for a while now mainly 0 issues apart from having to keep synapse open all the time to use certain buttons on the mouse have tried everything but nothing worked so gave up on that. But as of recent I have noticed the hyperspeed suddenly losing connection to the mouse with no warning or anything seems like the mouse just shuts down. The battery being used is the recommended one and sleep mode is set at the max amount of time. Just looking for solutions to this because it’s pretty frustrating especially in the middle of games.

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BuckAhRue
BuckAhRue
asked in Razer Support
Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had fully booted into

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desi76
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_.End
posted in Razer Support
Cortex Power Plan Settings - Unable to make changes

Hi All I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default. The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem. So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again. P.S I tried to look it up in all ini configu

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frz1337
frz1337Insider Mini
asked in Razer Support
dav3 battery drain

Hi i just got a deathadder v3 pro (the second one), the first one i bought i returned to warranty cause of this problem and got replaced with a new one, and i’m experiencing the same issue, is it common? i turn off the mouse with a battery percentage and whenever i turn it on later it’s always draining 1% and the battery life is kinda low, it’s draining like 3-4% in like 1-2 hours, is it a normal thing or an issue with the mouse?

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frz1337
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Uawolf1990Insider Mini
asked in Razer Support
Razr 15 Has Lost IR Camera Function

I have been using Windows Hello Face to log in to my Razer 15 for some time.  Recently it stopped working.  Under the Windows 11 facial heading it shows that it can’t find a camera compatible with Windows Face.  The built-in camera was working fine for this until this week.  I’ve checked for updated drivers for the camera and the IR camera.  I’ve de-installed and reinstalled the drivers.  The camera works fine for other applications like Zoom.  The IR camera is not detected by VLC Media Player, which can usually detect and read an IR camera.  There are no errors in the biometric devices part of device manager.  Looking for ideas to further troubleshoot.

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Razer.Speedcr0ss
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corsairxrazerInsider Mini
asked in Razer Support
Kraken V3 Pro microphone works in side tone but is too quiet in apps

1 to 2 weeks ago my Kraken V3 pro’s microphone started to not properly in apps like discord and games but working fine with sidetone . I have updated the driver, looked through window and synapse setting and changed the microphone but nothing is working. Anyone has an idea of what could be my problem and solution to it?                                                                                            

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Razer.Speedcr0ss

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