Razer Support

So I have a (macro) turbo mode for left clicking on my Mouse. This turbo also works everywhere else except for when I open Minecraft, the clicks only barely or not work at all same for a double Click macro. Like I said it works everywhere else except Minecraft. Does anyone know how to fix this? Please?

Ive trouble shot this every which way and this thing dont work at all very dissatisfied.

Llevo con ellos 3 meses, los había usado sin problema pero el día de hoy el audífono derecho dejo de prender su luz led, eh intentado encenderlo presionándolo y dejar el dedo 2 seg como se indica, sin embargo este no prende, ni siquiera deja emparejarlos, ¿alguien encontró una solución? Estoy optando por hacer un reembolso y que me apliquen mi garantía 

Cuando abro el estuche solo se enciende el auricular derecho,el lado izquierdo no prende y por ende no me funciona ayudaaaqq

Hi, I just bought a Razer Black Shark V2X headset and my problem is that When I plug it into my phone it works fine and plays sound but when I plug it into my laptop it doesn't play sound at all and the sound comes out of my laptop speaker. I watched a lot of videos and even set the headset as default. I even registered it. I even activated the headset on the Razer website and the 7.1 program but still the sound doesn't play from the headset. It only plays from the laptop speaker. I even used a splitter cable but it doesn't work at all. Does anyone know what I should do? I've been struggling with this problem for 2 days now. Thanks

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?

I recently purchased the razer blackshark v2 x -Green Edition, The problem is the mic tried reinstalling the audio drivers from the device manager but still wont work, giving me a buzzing noise only and not capturing my voice, when i plug the headset on the phone with/without the audio splitter it works but when i plug the headset+audio splitter on the pc my mic wont work any help out there? or any good audio driver for this one, i like razer products but pls help me fix my problem T_T

I bought my Razer Blade 16 (2023) used, and after 8 months, my laptop's memory is full. I want to install an additional SSD, but I discovered there's no M.2 SSD heatsink, and without this SSD cover, installing a second drive is impossible. I can no longer contact the previous seller. Is there an M.2 SSD heatsink somewhere? I saw ads on eBay, but shipping quadruples the cost of the heatsink itself.The full name of my device is RZ09-0483UEJ4 

Same issue here with an Early 2021 Blade 15 Advanced QHD x0368.I contacted Support and they ask all this battery log information and laptop data but never suggest a proper fix. I also think they are clearly avoiding admitting to this issue. They should consider putting a team together and fixing these issues. Future buyers beware! All of the other cases noted above and in other threads have yet to be formally addressed by someone with authority at RAZER.@Razer Admin When will we receive a helpful response from the Razer organization? Many thousands spent by consumers here for bricked laptops. Thought we would find help from the manufacturer in this thread?.. Also the 100W USBC Charger is not a real fix when this laptop demands the 230w to function at its full potential. If I wanted a basic laptop I would have spent less on something else.We need real results from your research team and we have needed it for

yesterday on the 15th of october i updated my razer blackshark v2 pro 2023 edition, and after that everytime i open a new tab and interact with it so that it makes sound its loud to deafening levels and then after some seconds it goes down to the normal volume again. This has never happened before the update

Razer Synapse 4 says that my local profiles don’t match the ones that are stored in the cloud, it happens all the time and keyboard configs like snap tap and rapid trigger setting reset, so annoying, awesome piece of hardware with a abysmal piece of software.

So when i tried to log in my razer deathadder essential that i bought from tiktok it says that the device is already used by another person. i think the problem here is because my device is used, can any razer admins help me remove the razer deathadder from his account. Thank you. 

I got my 1st head set In May 2023 They lasted me about 1.5 week before the Brackets just fell apart. I RMA them ofc and got the new ones. . . they lasted me about 5 months until now… bcs they broke again. Like the Quality of the plastic is not very good so to speak. 

So i just bought the razer kraken lite today and registered the device and after getting the activation key it says it is already used. please help

Hi, I bought the razer blackshark v2 x but when I go to register it, it’s already registered but not under my razer ID. I cant get the activation code for 7.1 surround. 

I bought an Barracuda X headset, and wanted to register it at razer id, but it refused to register with error “Product Number is invalid” i tried both typing O instead of 0, and I instead of 1, but still i have that problem, what should i do?

Hi everyone,I’ve been experiencing a persistent issue with my Razer Cobra Pro when using the wireless dongle and Razer Mouse Dock Pro (with wireless charging).❗ Problem:After the mouse goes to sleep (e.g. after 1 minute of inactivity), it takes 10 to 30 seconds to wake up when I move it.This only happens when using the dock or dongle — Bluetooth mode works fine, the mouse wakes up within 1–2 seconds. 🛠️ What I’ve already tried:With the help of ChatGPT, I’ve done a deep investigation and tested the following: Used a high-quality USB-A to USB-C cable (Speedflex) and compared it with others Checked USB connection speeds and descriptors (everything looks fine in USBView) Disabled Enhanced Power Management in the regist

The wooden plate that is at the bottom of the seat is cracked or maybe even completely broken and makes the chair lean to the left, also the leather on the seat is damaged. The chair doesn’t have warranty, but i was wondering if there is any way i can replace the seat. 

My friends, I have a Razer Blade 17, fall 2019. I tryied  Razer Blade System Image self-service tool, but it says my pc is older than 2017 (omg). How can I get it? Thanks a lot,Rei.

Dear Razer Support,I currently own a Razer Blade 15 mid 2019 base laptop, and unfortunately, the Windows installation on it has become corrupted. I did not create a backup or recovery image prior to this issue, and I’m now unable to restore the system to its original state.Would it be possible to obtain a copy of the official Windows recovery image for my Razer Blade? Please let me know if any information or proof of purchase is needed to process this request.Thank you for your assistance.Best regards!

I need the system recovery image for a 2019 Razer Blade 15 Advanced. Our Blade 15 began getting the BSOD several weeks ago and eventually would not boot Windows at all.  mdsched revealed bad memory. After removing the bad RAM, I was able to boot from an external Windows hard drive, but still cannot from the onboard SSD. Running chkdsk shows no problems with the SSD. I expect Windows files were corrupted and need to replace with the recovery image. Thanks for your time and any help you can provide.

Hello,I’m experiencing an unusual thermal behavior on my Razer Blade 18 with the Intel Core i9-14900HX processor. While monitoring CPU temperatures using Core Temp, I noticed that Core #5 reaches 100°C, even though the laptop is idle or under minimal load. The rest of the cores remain in a much lower range (around 48–57°C).I’ve attached a screenshot showing the temperature readings for reference. This behavior is concerning because: The system is not under heavy load (no rendering or intense applications). The laptop is running Windows High Performance mode and Balanced mode in Razer Synapse. Only one core spikes to the thermal maximum (100°C), suggesting a possible thermal imbalance.

I am currently talking to a manufacturer about creating a heat sink for the blade 18 rz09-0484 and similar. My fusion 360 skills are pretty weak and it would take me more time than I can give to model a heat sink. Anyone willing to help will receive a free replacement heat sink for their blade 18 once they are delivered . Please reply or pm me if you have any info or questions.Thanks

Hi,Just got my Core X V2, and have run into issues connecting it to my Dell Inspiron 7620. Specs are :  Dell Inspiron 7620, Intel Thunderbolt Controller 1134, Windows 11 24H2 When Core X V2 is connected - the device shows up as an “Input Device” in the USB device list in settings.  Not as a USB4 Hub. I get the same result when connecting via my WD22TB4 expander (which works completely correctly) - the Core X V2 shows as a input device. In device manager - I can see an errored Extensible USB device,.   The GPU in the Core does not show at all. It is visible in Razer Synapse, but it is showing the internal GPU in use.  The external GPU is not visible at all  - I have tried both GeForce RTX 5060 and RTX 3050.   I have triple checked power, cable (using the one that came with the Core X V2) etc etc. Looks a lot like some sort of issue with Win 11 device recognition - now that Win 11

There are lot of people who have their Huntsmen v3 pro tkl getting restarted when using synapse. Most of them do not know what is exactly causing the issue.  I recently figured out that this restart issue happens only when using onboard memory profiles while simultaneously using synapse. After learning this, now I could use the keyboard without any issue. However it is not possible to delete these onboard default profiles. No matter how many times you delete it, it keeps coming back. I am requesting razer to  give us the option to delete these profiles. Thank you