Is Razer.com a fraud? | Razer Insider

Is Razer.com a fraud?

  • 18 July 2020
  • 3 replies
  • 20 views
L
Hey everyone,

I placed an order on the website for a Blade Stealth 13 twelve days ago.
It was displayed as "available", and "shipped on next business day".

Since then, my order is still in status "order received".
My credit card has been charged.
I have contacted the support and they answered
"the package is still being prepared for shipment. It might be that the system is not updated yet."

Why in hell do they need to update my system?
Logistics is supposed to be "shipping a box", I don't want people to use my computer and play with updates. I don't get it.

Anyway, I have asked 3 times for my order to be cancelled and refund, because the shipping will be too late and I won't be home when the package gets delivered, but the support does not answer.

I'm seriously disappointed with Razer and have absolutely no intention to be a customer ever again, and I advise everyone here to NOT SHOP FROM RAZER.COM. This website is a fraud.

I'm located in France, there is no telephone number for support (the Germany phone number tells me to use the chat), there is no chat for France (the chat for USA&Canada does not work)...

There is no customer service, that's a real mess.

If anyone can help me contact someone who can escalate this issue, that'd be appreciated.

Thank you

Edit:

Update: the support answered and asked for the serial number of the computer (the one that I have not received), and a picture of the problem.
This topic has been closed for comments

3 Replies

JulianKapa
Userlevel 7
lawimec
Update: the support answered and asked for the serial number of the computer (the one that I have not received), and a picture of the problem.

Some customer support people (from various companies)...it seems like they are doing their best to really annoy you. Or they don't even read what you have wrote and copy and paste some random response.
dekades
Userlevel 7
lawimec
"the package is still being prepared for shipment. It might be that the system is not updated yet."


By system, they don't mean your laptop, they mean the logistics system.

Many business have been facing challenges with logistics due to the current pandemic. It gets especially complicated when you deal with international shipments.

Agreed, messaging and communication can be improved.
Need Help? Start a thread in the Support Forum. DM's may be delayed. Ignored DM's = I don't know. Follow me on Twitter @omgdkdz
Razer.Caziel
Userlevel 7
@dekades Thanks for looping me in. Although limited, I have visibility over our logistics system.

@lawimec PM me your order number and ticket number if you have one already. I can use those to check what's causing the delay if any.
CookiesCookie settings