Item Serial Is Unknown | Razer Insider
Skip to main content
My brother just give me Razer Kraken Pro V2 as a gift and I tried registering it on Razer ID and it says Item Serial Is Unknown
bizPuceRedbase897
My brother just give me Razer Kraken Pro V2 as a gift and I tried registering it on Razer ID and it says Item Serial Is Unknown


Make sure you don't get numbers and letters mixed up

For example: '0', 'O' or 'I'. 'l'



You can register your product through Synapse application or Web.

https://www.razer.com/product-registration



Try using a English US keyboard format.

We have seen in the past other English keyboard format cause some activation issues.



Otherwise, wait for one of the RAZER official stuff for further advice through this thread



Prepare the followings~~~



  • Name

  • S/N

  • P/N

  • Email address &/or RAZER ID used for registering your RAZER product

i did it many times and the results r the same "item serial number is unknown"
Same for me with the Blackwidow v3 :|
bizPuceRedbase897
i did it many times and the results r the same "item serial number is unknown"


mario_shy
Same for me with the Blackwidow v3 :|


Do you mind sending me your serial number via PM? That way, I can use it to check the serial number here on my end. Let's continue from there.





I'll lock this thread now.
CookiesCookie settings