i got my laptop from amazon and had it for a bout a month. no spills, no drops. one day it went out of battery and i charged it but it wouldnt turn back on. so i restarted it and the keyboard didnt light up neither could i type on it. And as soon as it turned on it started overheating. it hasnt stopped either. been a month and have tried everything. seller on amazon didnt help
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Do you mind sending me the serial number of your laptop via PM? That way, I can verify its model and assist you accordingly. Also, please send me the following:
a. Video/screenshot of Device Manager showing the missing keyboard drivers:
b. Screenshot of the Battery Report:
c. Photo of BIOS main tab:
d. Screenshot of System Information (Press Windows Key+R on your keyboard: Inside the Run dialog box, type "msinfo32.exe"):
e. Screenshot of your Windows Update history:
f. Razer Synapse version:
Please save the files in your Google Drive or another online drive account, then paste the shareable link to your message. Let's continue from there.
I'll lock this thread now.
a. Video/screenshot of Device Manager showing the missing keyboard drivers:
b. Screenshot of the Battery Report:
c. Photo of BIOS main tab:
d. Screenshot of System Information (Press Windows Key+R on your keyboard: Inside the Run dialog box, type "msinfo32.exe"):
e. Screenshot of your Windows Update history:
f. Razer Synapse version:
Please save the files in your Google Drive or another online drive account, then paste the shareable link to your message. Let's continue from there.
I'll lock this thread now.
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