Kiyo stopped working after synapse update | Razer Insider

Kiyo stopped working after synapse update

  • 26 December 2018
  • 5 replies
  • 13 views
A
  • Anonymous
  • 0 replies
Hello,

I was prompted to update Synapse today and my Kiyo stopped working afterwards. I can see it in device manager, and in synapse, but when I click on it the kiyo screen is blank. It will disappear from the main synapse screen if I unplug it, so I know that synapse can see it. Streamlabs OBS is also unable to see it now. Attached is what the broadcaster screen, which usually would have a preview of the camera, looks like. The Kiyo's white led that indicates it's in use also will not come on.

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5 Replies

R
Can you tell us the current version and build of your Razer Synapse 3 installed on your computer?
A
3.3.1128.112711
A
Razer.BlueWanderer
Can you tell us the current version and build of your Razer Synapse 3 installed on your computer?


Hi Bluewanderer,

any update on this?
R
I see. I sent you a PM regarding this matter. Please check your Inbox.
S
Hey guys I have level 2 support looking into this. Was blank on my Synapse build 2121....was working on my sons PC with his older version. Got him a Base Station Chroma...it forced the update to build 2121 and voila....his Broadcaster tab is now Blank for his Kiyo too. Logs submitted from both PCs will see what happens..Was hopeful this new update would fix but no dice....
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