Kraken 2019 no 7.1 surround code | Razer Insider

Kraken 2019 no 7.1 surround code

A
I bought a Kraken 2019 and registered it and i did not receive an activation code for 7.1 surround.
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28 Replies

Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your concerns here. Please keep in mind that Razer Surround Sound Pro was created for legacy devices while 7.1 Surround Sound is for the newer versions, namely, the Razer Kraken X and Kraken 2019. If you've purchased the headset from a reseller, the product should have an activation card in the package. On the other hand, if the device was registered during the promotion, the code is sent to your email. Check it in your junk or promotion folder if you can't find it in your inbox. Else, send me a PM together with the email address associated to your Razer ID so I can check the device registration status and verify the code. I'll be locking this thread now.
A
Hello I registered 7.1 v2 kraken in my account. and still waiting for the key, i connect Facebook support and razer support by mail and i have no answer Can you help me plz? activation code
H
same I bought a Kraken 2019 and registered it and i did not receive an activation code for 7.1 surround.
Razer.Speedcr0ss
Userlevel 7
OinkyOinky
Hi! I already sent a all the details on the PM. thank you!


Thanks for the heads up! I've replied to your PM. I'll wait for your follow-up.
O
Razer.SpeedCr0ss
Hey there! I replied to your PM. I'll wait for your follow-up.

Hi! I already sent a all the details on the PM. thank you!
Razer.Speedcr0ss
Userlevel 7
BoneDominator
Hey, I just sent details as well could you help Thanks!


Thanks for letting me know. I've replied to your PM. Ensure to send me the email address associated to your Razer Synapse ID via PM. Let's continue from there.
B
Hey, I just sent details as well could you help Thanks!
Razer.Speedcr0ss
Userlevel 7
Epsi97r
Have you received my PM?


Hi there! Thanks for asking. I've seen that the team replied to your inquiry and the code is reflecting on your Razer ID account. Feel free to send me a PM should you need additional assistance.
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Razer.SpeedCr0ss
Hey there! I replied to your PM. I'll wait for your follow-up.

Epsi97r
I've sent you the details you requested! 😊 Thanks

Have you received my PM?
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Razer.SpeedCr0ss
Hey there! I replied to your PM. I'll wait for your follow-up.

I've sent you the details you requested! ^_^ Thanks
Razer.Speedcr0ss
Userlevel 7
Epsi97r
Hello, I also need help with the same problem and headset


Hey there! I replied to your PM. I'll wait for your follow-up.
E
Hello, I also need help with the same problem and headset
Razer.Speedcr0ss
Userlevel 7
InteRX
i send you a pm respond me please


Thanks for the notice. I've replied to your PM. I'll wait for your follow-up.
I
Razer.SpeedCr0ss
Hey there! I've replied to your PM. I'll wait for your response.

i send you a pm respond me please
Razer.Speedcr0ss
Userlevel 7
Sohenz
I also need you to help me with that please


Hey there! I've replied to your PM. I'll wait for your response.
S
I also need you to help me with that please
L
I did too, thank you for helping!
Razer.Speedcr0ss
Userlevel 7
FlameLeg
@Razer.SpeedCr0ss i sent a pm, tysm for helping us!


Hey there! I haven't received one. Please send a PM together with the serial number and the email address registered as Razer Synapse ID.
F
@Razer.SpeedCr0ss i sent a pm, tysm for helping us!
Razer.Speedcr0ss
Userlevel 7
Hi everyone! Thanks for you posting your 7.1 Surround Sound code concern here. Please send me the email address associated with your Razer ID and your Razer Kraken 2019's serial number via PM. Let's continue from there.
0
Anatoly75238
Добрый день!Купил наушники Razer Kraken PRO v2.Зарегистрировался.А код не пришел!Без программы звук ужасный.Что мне делать вернуть товар?Потому что мне такие не нужны наушники!

Привет! Пиши в поддержку, зарегистрируй в аккаунте товар, и предоставь серийный номер. Мне прислали код через сутки!
0
I received code. You must make request to support. Tell them serial number and register this good in your razer ID. And then they will give you code!
L
same here, anybody get any solution?
0
The same problem! I bought razer kraken 2019 few days ago. But i cant find activation code for 7.1 surround sound in my box. I registered this product in my accont. Can you help me plz? Send me activation code plz! Whithout this program the soud is very bad!
C
Same here, Please Razer fix this 😞
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