Hello, I am having problems with my Razer Kraken Kitty headset. I got them from the official site around Christmas 2019, and they worked perfectly. In the last 2-3 weeks they have started to randomly connect and disconnect.
1. I thought there was a problem in the cable, but I tried to check it by slightly bending the cable and seeing if there is a weak spot somewhere, but no luck, so I ruled the faulty cable out.
2. I have tested all of the USB ports on my computer, it seems that they work better on USB 2.0, but not really a big difference. I have updated all of the ports, check them many times, they seem to be working normaly for everything else except the headset.
3. I have updated the synapse app, works better with the new update, and I have deinstalled the new version and installed the old one ( 2.0 ), it was terrible, they were disconnecting constantly, while on the 3.0. they disconnect about one time in 10-15 minutes
4. I have been playing with the sound drivers, maunally changing them, worked better but still does the same thing, especially when there is alot of sounds ( in game sounds, talking with alot of people, etc. )
5. I have tested them on another computer, still the same problem, works better with the new Synapse, terrible with the old one
They are disconnecting in Synapse and in Device Drivers. They are pluged in directly in the computers USB port, both when Synapse is disabled and enabled. My computer is running on Windows 10, regularly updated. I have send a case to Razer Support, but still waiting for the response ( I understand that the whole situation complicates the process and I have alot of time in my warrant since they are relatively new, so I am okay with waiting for the repsonse )
Thanks in advance!
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clarecsh
I submitted a case on the 16th April and have not gotten a reply.. :")
Oh thats no good, hopefully you will get a reply soon.. Have to say this does make me worried
Refelicus
I have the same issue sinds like two or maybe three weeks. I got this device in January 2020 so I really hope it can be fixed easily. Reading your comment I will contact support.
I submitted a case on the 16th April and have not gotten a reply.. :")
I have the same issue sinds like two or maybe three weeks. I got this device in January 2020 so I really hope it can be fixed easily. Reading your comment I will contact support.
firstOlivinetrend323
they asked me for some more information and videos to determine the problem, and it is probably some hardware issue in my Krakens, so they will replace them . Doesnt mean that we have the same problem, so contact them to give more informations, the support team was really helpfulI hope this helps!
will do, thank you!!
clarecsh
oh what did they say? 😲
they asked me for some more information and videos to determine the problem, and it is probably some hardware issue in my Krakens, so they will replace them . Doesnt mean that we have the same problem, so contact them to give more informations, the support team was really helpful
I hope this helps!
firstOlivinetrend323
Hi, I got my response from Razer Support Team, so I suggest you submit a case as well :)
oh what did they say?
Hi, I got my response from Razer Support Team, so I suggest you submit a case as well 
Unfortunately, i'm having the same issues with this. It gets annoying when it keeps disconnecting when i'm talking to people. Mine works better on USB 3.0. I doubt it's my USB port that's faulty as I've tried connecting it to other ports and connecting other devices to USB 3.0. Only my Kraken Kitty gets disconnected. Lmk if you find a solution to this.
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