Low audio, Razer Kraken Tournament Edition | Razer Insider

Low audio, Razer Kraken Tournament Edition

  • 15 August 2022
  • 4 replies
  • 11 views
I
Hello, my Kraken have recently started to have very low volume. I have already tried to:
1. Turn up the volume from the 2 points of the Kraken and from the PC mixer
2. Reinstall the Drivers
3. Reinstall Synapse
4. Clean the Jack
What can I do? Thanks in advance for the help.
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4 Replies

mini2109
Userlevel 4
Have you tried on a different device?
Have you checked if there are any "sound enhancers" enabled in windows that may result in a drop in volume?
I
I have tried on another PC with USB output, I have also tried with the mobile phone and always the same problem. For sound enhancers I have no idea what I should check.
B
Hi.Sexy_stepmom_and_her_son_trying_not_to_freeze
Razer.Zionzedd
Userlevel 7
ilmietitore25
Hello, my Kraken have recently started to have very low volume. I have already tried to:
1. Turn up the volume from the 2 points of the Kraken and from the PC mixer
2. Reinstall the Drivers
3. Reinstall Synapse
4. Clean the Jack
What can I do? Thanks in advance for the help.

Update the firmware of your headset by following the steps here. Otherwise, the problem is hardware-related. PM me the serial number of your headset so I can validate its model and share a copy of your receipt so I can check its warranty and start a case for a replacement request.

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