Many issues, both with Synapse 3 and the Turret4XBox | Razer Insider

Many issues, both with Synapse 3 and the Turret4XBox

  • 15 June 2019
  • 2 replies

Since original installation, the "Razer Synapse Service," which apparently supports the Chroma and Macro features, crashes frequently. The words "The Razer Synapse Service service terminated unexpectedly. It has done this <x> time(s)" appear frequently in my Windows 10(x64) system event, with the last set of them being the day I gave up on using it; specifically, May 27, where it crashed 8 times in merely 3 hours.

In addition, the service is very inconsistent in behavior; it frequently refuses to open the Synapse window, with no reliable behavior to determine why. The only semi-reliable fix when this happens is to entirely close Razer apps and then start over.

I tried all the recommended support techniques: restarts, elevated permissions, reinstalls, clean installs (including digging through my registry to kill anything razer related), making sure I'm fully updated (both OS and software). Nothing has worked. I submitted a ticket (03045753), but follow-up was very slow or non-existent. I submitted a requested file including logs, but the system kicked it back for being too big; asking for specifics on getting around this problem was entirely ignored. I never heard anything again except for automated emails telling me my ticket was idle. I pretty much gave up on it, but figured I'd maybe give the forums a try.

I've pretty much resigned myself, at this point, to just using the Turret for XBOX I purchased in early May without any chroma or macro features (which includes the hypershift and F-row keys), especially since Chroma seems to drain the battery very rapidly anyway. I still have the original turret (two, actually) and an old Lycosa+Deathadder (original style) on a large Goliathus, so even if this goes pear-shaped, I do have back up devices. But charging the RTfXB is very unreliable unless both devices are plugged directly into the machine; it seems to work barely 1% of the time when plugged into the wall. I love the design, and my use-case makes this a great candidate as a permanent-primary, but this complex of issues has me seriously questioning whether to buy Razer again in the future.

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2 Replies

Thanks for not getting back to me. Thanks a bunch.
I have deleted all Razer software from my computer. Had similar issues to you with the addition of having my ethernet connection frequently just stop transferring data. I am able to use the Orbweaver chroma without any razer software, minus 80% of the features I purchased it for. The dodgy, resource hogging software is not worth the effort, nor is this company worthy of my business.