Microphone of blackshark pro v2 not working on pc

I have an issue with my headset blackshark v2 pro when I try to use the microphone it doesn't pick up any sound I already reinstall synapse update drivers, if I use the headset with the 3.5 cable on my console the microphone works also try to use it with the USB cable connected and nothing if I connect the microphone directly to the 3.5 port on the pc it shows as a different microphone but it works, on synapse 3 when I go to the mic tab and press the test mic it doesn't pick up any sound, please help