I've been using Razer DeathAdder Essential mouse for couple of months and lately when I try to use scroll wheel it started to jump up and down. Its happening in all browsers and games. If I try to scroll down the direction in the application I am using at the time will jumps up then 1 down (and vice versa) chaotically.As per the razer support article for this issue I have done all the following to no avail -Tested in another USB socket. Checked the firmware. Windows and nvidia driver are already upto date. Used a hand blower that I use for blowing out dust from inside the PC, on the gaps between and around the wheel. I dont run Synapse or any other Razor related bloatware in the background - its a mouse.As an engineer, this to me ‘looks and feels’ like a sensor error on the mouse, I did post aanother thread for this issue but its not longer visible?!

Question

Mouse Scroll Wheel Jumps Up and Down

10 months ago
16 July 2023
7 replies
3781 views

b1k3rdude
3 replies

I've been using Razer DeathAdder Essential mouse for couple of months and lately when I try to use scroll wheel it started to jump up and down. Its happening in all browsers and games. If I try to scroll down the direction in the application I am using at the time will jumps up then 1 down (and vice versa) chaotically.

As per the razer support article for this issue I have done all the following to no avail -

Tested in another USB socket.
Checked the firmware.
Windows and nvidia driver are already upto date.
Used a hand blower that I use for blowing out dust from inside the PC, on the gaps between and around the wheel.
I dont run Synapse or any other Razor related bloatware in the background - its a mouse.

As an engineer, this to me ‘looks and feels’ like a sensor error on the mouse, I did post aanother thread for this issue but its not longer visible?!

7 Replies

I’ve had this issue on 2 Naga Pro’s, both new in box (RMAd the first one). I’m pretty disappointed with the nosedive in quality.

Gino1925
Insider Mini
3 replies
2 months ago
16 March 2024

But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.

@Razer - bump

Was this resolved? Oh man. I’m having the same issue. This is a premium mouse and would expect it to work the same. 4-months in and I’m having this issue. But I did already reported it to them though.

But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.

@Razer - bump

So spoke to the Razor shop in London, they reminded me of the link you can click on when the warranty search comes up correct and advised that I would be able to return the product to the original place of purchase. I took the latter and they are just refunding me the original cost, so I will just go and buy another DA mini.

But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.

Regarding replacing the sensor, where can I buy this from, or failing that, whats the part number so I can try and source it myself.

Regarding warranty, all razor mice have a 2yr warranty - https://www.razer.com/warranty. I just attempted to file an RMA and got told the Mouse is no longer under warranty, which Iis entirley incorrect! The mouse was purchased on Feb 2022, so I still have another 7 months left on it.