Mouse Scroll Wheel Jumps Up and Down | Razer Insider
Question

Mouse Scroll Wheel Jumps Up and Down

  • 16 July 2023
  • 7 replies
  • 3350 views
B

I've been using Razer DeathAdder Essential mouse for couple of months and lately when I try to use scroll wheel it started to jump up and down. Its happening in all browsers and games. If I try to scroll down the direction in the application I am using at the time will jumps  up then 1 down (and vice versa) chaotically.

As per the razer support article for this issue I have done all the following to no avail -

  • Tested in another USB socket.
  • Checked the firmware.
  • Windows and nvidia driver are already upto date.
  • Used a hand blower that I use for blowing out dust from inside the PC, on the gaps between and around the wheel.
  • I dont run Synapse or any other Razor related bloatware in the background - its a mouse.

As an engineer, this to me ‘looks and feels’ like a sensor error on the mouse, I did post aanother thread for this issue but its not longer visible?!

 

7 Replies

andin.g

Dude, i have the same problem. I thought my mouse just broken. Also have no idea why it happens

FiszPL
Rank
Userlevel 7
Badge +1

If scroll is jumping up/down, then scroll encoder is faulty.

Only replacement (requires soldering) will help. Unless you still have warranty - then RMA it.

B

Regarding replacing the sensor, where can I buy this from, or failing that, whats the part number so I can try and source it myself.

Regarding warranty, all razor mice have a 2yr warranty - https://www.razer.com/warranty. I just attempted to file an RMA and got told the Mouse is no longer under warranty, which Iis entirley incorrect! The mouse was purchased on Feb 2022, so I still have another 7 months left on it.

 

 

B

So spoke to the Razor shop in London, they reminded me of the link you can click on when the warranty search comes up correct and advised that I would be able to return the product to the original place of purchase.  I took the latter and they are just refunding me the original cost, so I will just go and buy another DA mini.

 

But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.

B

But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.

@Razer - bump

G

But back to the scroll-wheel sensor, this will happen again on the second mouse, so I would like to know where I can go and buy a replacement part from please.

@Razer - bump

Was this resolved? Oh man. I’m having the same issue. This is a premium mouse and would expect it to work the same. 4-months in and I’m having this issue. But I did already reported it to them though.

Elevating my game one Chroma color at a time.
H

I’ve had this issue on 2 Naga Pro’s, both new in box (RMAd the first one).  I’m pretty disappointed with the nosedive in quality.

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