My Razer Blackshark v2 Pro is not showing up in Synapse 3 | Razer Insider
Question

My Razer Blackshark v2 Pro is not showing up in Synapse 3

  • 30 April 2023
  • 6 replies
  • 5185 views
I

Hey, so i’ve recently purchased the headset and after i tried setting it up on Synapse, it wouldn’t show up.

6 Replies

Razer.Zionzedd
Userlevel 7

Hi Intrust1ng,

 

The headset will only be detected if you’re using it wirelessly. Check the steps here for further isolation and PM me should you need further assistance so I can kickstart a support ticket and escalate your concern to the software team for advanced resolution. Thanks!

T

Every time I go to update my Razer Synapse I get an Update failed please contact Technical support, how do i fix this as this isn't  allowing my Razer Blackshark V2 pro to show up

A

This issue is happening to me. I have -»

  1. Deleted and redownloaded 
  2. I have wiped as directed
  3. Updated my app and drivers
  4. I restarted my pc multiple times
  5. Check everything and followed the video on the website.  

Yet after all these attempts nothing has worked to populate my headphones into my account on synapse 3. every video and google search I have done for the last hour has  been saying this is a very common problem… for 200+ dollars it shouldn't be this big of an issue to connect to the application you need to use the additional capabilities of the headset. Please help me figure this out. Thanks in advance for this ridiculous issue’

FiszPL
Rank
Userlevel 7
Badge +1

If you have Valorant installed, then Riot Vanguard (anti-cheat software) can block it from beeing visible in Synapse. Uninstall Riot Vanguard and restart PC.

Btw. Dongle is visible in Windows device manager?

N

Unbelievable, the fact that you cant play Valorant with this headset is unreal. Fixed my issue when I uninstalled but seriously?

P

This works for me 

 

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