My Razer Blade 15 was returned to me WITHOUT A BATTERY
I have to put this on these forums because the Razer RZC customer support via email take 24 hours to respond to any email. I had sent in my Razer Blade 15 for a battery replacement because the battery had swollen to ridiculous proportions, and it was just returned to me WITHOUT A BATTERY. This is just a whole other level of absurd. I would like this to be resolved ASAP. And I would love to open up my Razer to check for this myself, but I am not able to open it up because these screws are now really stripped and/or tightened to hell and back.
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Shame on Razer. I've heard of these battery issues. I hope they covered the cost of the replacement. I was planning on buying a new razer laptop but now I am thinking twice. I value a good product and good customer service. This doesn't sound like something I would be able to tolerate.
FYI I had laptop screws stripped on me before (I know they sent it back to you like that). I tried the rubber band method, did not work.
I used a dremel tool and a allen wrench to get the screw out.
Hve u tried make a slot in the screw or trying to stamp the screw to shape of allen bit?
sundevilchemistI appreciate the response and suggestion. As much as I'd love to fix this myself, I really feel it's on Razer to address this and provide a proper fix to this issue.
FYI I had laptop screws stripped on me before (I know they sent it back to you like that). I tried the rubber band method, did not work. I used a dremel tool and a allen wrench to get the screw out. Hve u tried make a slot in the screw or trying to stamp the screw to shape of allen bit?
IngGoodfaceI have same issue and log a ticket . Don’t know why razer battery will swel . It may be design and safety issue of the product. It is out of warranty and I am waiting for reply how to pay for repair
I appreciate the response and suggestion. As much as I'd love to fix this myself, I really feel it's on Razer to address this and provide a proper fix to this issue.IngGoodface
I appreciate the response and suggestion. As much as I'd love to fix this myself, I really feel it's on Razer to address this and provide a proper fix to this issue.
mike.fongI don't know why Razer would ship laptops with faulty batteries and then not offer to fix those, but I can tell you that if your experience is anything like mine, it's going to take them two weeks to charge you over $200 to remove the swollen battery only to return your laptop to you without one.
I have same issue and log a ticket . Don’t know why razer battery will swel . It may be design and safety issue of the product. It is out of warranty and I am waiting for reply how to pay for repair
IngGoodfaceI am really sorry to hear what happened to you, mate. Try to DM this support team Support Team Razer Insider Support Team on Twitter
I have to put this on these forums because the Razer RZC customer support via email take 24 hours to respond to any email. I had sent in my Razer Blade 15 for a battery replacement because the battery had swollen to ridiculous proportions, and it was just returned to me WITHOUT A BATTERY. This is just a whole other level of absurd. I would like this to be resolved ASAP. And I would love to open up my Razer to check for this myself, but I am not able to open it up because these screws are now really stripped and/or tightened to hell and back.
- Razer Support
IngGoodfaceI'm sorry to learn about your experience. PM me your case or RMA number so I can coordinate with the RMA Team. *Thread locked to curb conversation to PM.
I have to put this on these forums because the Razer RZC customer support via email take 24 hours to respond to any email. I had sent in my Razer Blade 15 for a battery replacement because the battery had swollen to ridiculous proportions, and it was just returned to me WITHOUT A BATTERY. This is just a whole other level of absurd. I would like this to be resolved ASAP. And I would love to open up my Razer to check for this myself, but I am not able to open it up because these screws are now really stripped and/or tightened to hell and back.
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