Hi there,
ever since I bought my Razer Kraken Kittys last year, they have been disconnecting and resetting all the time. The razer synapse software, when monitored, just loses the headphones for a while, and then they're back. Additionally, they make a clicking noise when it happens. Working on some tests, I have deducted that it is a software issue. When the headphones are selected especially, for example through the CS:GO audio output selector, they disconnect and reconnect, without audio. Does anybody have a similar, or the same, issue, and how can I fix this?
Thanks, Tim
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Hey, have you tried doing a clean re-installation of Synapse and Audio Drivers? I highly suggest following the steps in this guide to fix this issue. Should the problem persists, please PM me your device's serial number so that I can check for the latest firmware update for your headset.
Thread locked to curb the conversation to PMs.
Thread locked to curb the conversation to PMs.
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