Hi,
Through Razer, less than a year ago, I purchased a Razer Blade15, Mercury, Full HD, RTX 2060 with elite protection. A month ago, I sent it to Razer to get this laptop fixed. Razer said they no longer had the replacement parts for this laptop. I guess parts become obsolete quicker than Apple products. I did not think this was possible. As a solution, Razer sent me a matt black replacement model saying it was a more advanced model( just one step higher, no big deal). This replacement model has a SSD of 220 GB instead of 512 GB. A senior technician finally contacted me by email yesterday at night stating that since the advanced replacement model has RTX 2070 instead of RTX 2060 and 256 GB when it fact it had only 220 GB and that it was comparable enough then my option was to upgrade the storage without stating that Razer would upgrade the storage of the replacement model so that it was equal to the SSD of the laptop I sent out to them to fix. I originally bought the larger SSD to run Adobe software on it. I paid close to $3000 for the Blade laptop I trusted Razer to properly fix. Attached are images of the receipt and specs of the SSD of the replacement model. Any advice would be appreciated.
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Userlevel 7
Hi!
Super weird that they'd send you a 256 GB option instead of a 512 GB option.
I'm not much of a Systems guy, but the RTX 2070 offers a >12% performance boost compared to the RTX 2060, according to PassMark. This whole situation aside, that's a really sweet upgrade!
As for Windows showing 220 GB while the technician said 256 GB. That's expected. Storage is sold as either 128 GB, 256 GB, 512 GB, etc. Windows does some formatting and reserves some space on the hard drive, which is why Windows is showing your SSD as 220 GB (here's some more info on that).
I know it's not right, and perhaps a way to interpret this situation is getting a >12% performance boost in exchange for less storage (which is upgradeable) and your time.
You could try reaching back out to them (make sure to include your previous case number to save some time).
Super weird that they'd send you a 256 GB option instead of a 512 GB option.
I'm not much of a Systems guy, but the RTX 2070 offers a >12% performance boost compared to the RTX 2060, according to PassMark. This whole situation aside, that's a really sweet upgrade!
As for Windows showing 220 GB while the technician said 256 GB. That's expected. Storage is sold as either 128 GB, 256 GB, 512 GB, etc. Windows does some formatting and reserves some space on the hard drive, which is why Windows is showing your SSD as 220 GB (here's some more info on that).
I know it's not right, and perhaps a way to interpret this situation is getting a >12% performance boost in exchange for less storage (which is upgradeable) and your time.
You could try reaching back out to them (make sure to include your previous case number to save some time).
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