Need Help With the Razor Raptor 27 That Was Delivered TODAY from Walmart. But the Razer Site says my Warranty is expired??

Question

So it took me awhile to get this frustrated. I am in tech, build my own computers and know how to search for answers and deal with obtuse systems. But this is absurd,I currently have a Razer Blackwidow, Razer Basalisk, a Razer Firefly. These are not the first Razer products I own. I even happen to own a promo Razer mug and USB attachment to remind me to drink. These may not be the first, but they may be the last. After building my most recent PC, I decided I needed to upgrade from my crappy 1080 60hz main monitor. Was doing research when I saw the Razer Raptor 27 was on sale. Reviews were pretty good, most just said it was too expensive. So I got one. After hooking it up, the color and brightness is fantastic. I love the style. But then I tried to start working with the settings. Change the chroma? Hook it up to USB-C. So I did. BUT WAIT. It has to be a USB-C Alt Mode port. Okay, well, I can skip the lighting. So I go to update the firmware. Same thing!! USB-C Alt Mode port only. Funny enough, I thought I would be able to functionally use this monitor without this specialty port that my $400 Motherboard and my $900 Video Card don’t have. Maybe that’s something Razer could have mentioned. But here is the kicker. I go to the support contact page. It requires me to enter my SN. Sure, no prob. It shows me where it is on my monitor. Except it isn’t there. Probably is for the earlier model of this monitor. Super helpful. So I get the SN off the box. Enter it in. And I’m met with a message that my Limited Warranty has expired. I literally got the monitor today..You have one last chance to keep me as a customer. Reach out to me. Help me solve this. I help many of my friend pick computer stuff, and I could never recommend Razer again if I don’t get at least a little customer service.

bkhow · Answer

This problem wassolved in recentSynapse version 4.0.86.20250507The Lighting section can be controlled by desktop now.Please refer to this thread:https://insider.razer.com/general-discussion-6/can-t-change-the-rgb-lighting-of-my-razer-raptor-27-46495

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