No support avaialable | Razer Insider

No support avaialable

  • 30 November 2019
  • 5 replies
  • 281 views
D
Hi,

your live chat option is not reachable even though it's the support hours. Yesterday at least I was in a long queue but the chat window only says that no agents are available. When I call the given phone number the automated says "order support, refund support, technical support" however the consultant says it's only technical support and live chat must be used. He also noticed that live chat is not available and only could suggest to try again in 1 hour. After 1 hour live chat is still not available...
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5 Replies

S
same issue most of the time and the queue is like 90+ people long
S
I have not once been able to even get in the queue for customer support. And customer support has yet to respond to my emails even after a week. I feel terrible bothering the technical support team but they are the only ones who will respond to calls/emails/live chat.
Razer.Speedcr0ss
Userlevel 7
Hey everyone. Sorry for the inconvenience. Please send me a PM together with your email address. Let's continue from there.
D
IMO...in my experience...support is not a real option when you buy Razer...not here in this forum, not through private email.

At best you get ignored, at worst you may get your post/questions deleted or the thread locked.

I am extremely disappointed.

Here's my case # #: (*Removed for security purpose) given to me in a boilerplate reply going on two weeks ago. Still waiting for a direct reply to come in "momentarily."

Not.
Razer.Speedcr0ss
Userlevel 7
DWFII
IMO...in my experience...support is not a real option when you buy Razer...not here in this forum, not through private email.

At best you get ignored, at worst you may get your post/questions deleted or the thread locked.

I am extremely disappointed.

Here's my case # #: (*Removed for security purpose) given to me in a boilerplate reply going on two weeks ago. Still waiting for a direct reply to come in "momentarily."

Not.


Hey there! I've seen that my colleague updated your created case and notified our Support Team. Allow them to contact you within 24-48 business hours via email. Feel free to send me a PM should you need additional assistance.
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