Non-existant Support

Dear company who I used to be a fan of,

I am an IT Provider in Southern California. Isuggested to my client that they get their daughhter one of your laptop's due to your:

1) Formerly reliable support
2) Formerly good reputation

YOU HAVE FAILED!!

The laptop had an issue and was sent in under warranty

The laptop was MAYBE repaired, but no one knows because obviously your techs never turned it on after the repair or they would have seen that windows cannot be activated as there is no product key

After MONTHS of trying to get a response from you, we finally spoke with tech support, were given case number: 200811-001192, and were promised that a shipping label would be emailed within 24 hours. It was not. When I called back 36 hours later, I was again promised you were just a little backed up, and the lavel would be sent immediately. It was not.

Your email with the case number (but not a label) states "We have you covered". Obviously that is nothing but lip service.

My next steps:

Copies of all of the documentation of these incidents are being submitted to California State Attorney General's Office
Copies of all of the documentation of these incidents are being submitted to NBC/CBS/ABC/KTLA & KCAL consumer affairs
Copies of all of the documentation of these incidents are being submitted to Los Angeles Times
Copies of all of the documentation of these incidents are being submitted to ALL appropriate Computer Magazines
Copies of all of the documentation of these incidents are being submitted to The Better Business Bureau
Suit will be filed in the Los Angeles Small Claims court against both Razer & Best Buy who originally sold the unit

I used to be a fan, obviously that is over as you are preventing a young woman from continuing her school studies in the trying pandemic "stuck at home to go to school" times