Ok, Razer ... I'll ask the community **reposted and restored - original post by @eltharynd | Razer Insider

Ok, Razer ... I'll ask the community **reposted and restored - original post by @eltharynd

  • 13 December 2019
  • 4 replies
  • 2 views
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eltharynd


If I need to be honest.. If anybody is reading this looking for reviews in order to decide whether to buy razer or not... DON'T... you don't wanna go through this... wait for their customer care to be updated because this is NOT acceptable..


Ditto on that 👍

Companies that do not stand behind their products or offer support, don't care about their customers...they just want your money and then wash their hands of you and the responsibility for the consequences generated by a defective product...and an unresponsive or absent support amounts to a defective product by any definition.
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4 Replies

R
Userlevel 6
eltharynd
Here's the case number you wanna pick it up 191208

DWFII
Ditto on that 👍

Companies that do not stand behind their products or offer support, don't care about their customers...they just want your money and then wash their hands of you and the responsibility for the consequences generated by a defective product...and an unresponsive or absent support amounts to a defective product by any definition.

Hi there! Please PM me the case number. I'll take a look.
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Sent PM in response to request in two threads
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this is ridiculous... razer deleting criticism "by accident".. are you joking me? enough said.. you will be hearing form my lawyer soon since you still havn't given me a shipping label... 12.5% of the time i owned that laptop is now time the laptop was broken and you did nothing...
PT.Singer
Rank
Userlevel 7
** This post was originally made by @eltharynd . I inadvertently moved the original post to a different thread while trying to clean the thread up, and have since found the content and am restoring the original post in its entirety. This post is NOT originally by PT.Singer **

Since I spent two days trying to connect with support chat from work and after i get connected they disconnect me after 5 mins of inactivity and I can't spend my afternoons watching the queue position go down and since you still havn't answered my RMA request and since a week passed I'll ask the community like you suggest...



Bought the top razer blade 15 advanced foor 3600$.... dead after 3 months... like legit dead... I can't be sure without voiding warranty but it's most likely either the MoBo or the GPU that caused some power delivery failure and fried something...

3600$ for 3 months... unbelievable.. .but that's not all... i contacted them last sunday to complain.. the fact is.. I NEED that laptop to work.. i decided to invest that much on a laptop cause my old workstation died (after 8 years, with minor upgrades, i might say) and i wanted to replace it with a laptop cause it seemed gaming laptops have advanced a lot... So i decided to invest a lot of money in a razer blade 15 advanced.. i went for the 2080 model because, well, it was the only one coming with 4k touch oled display and i wanted it.. I find it very useful for production work.



I am a software engineer.. i NEED my PC to work.. have they answered me? no... not yet.. and i asked multiple times in chat for updates but they can't give me none...



If I need to be honest.. If anybody is reading this looking for reviews in order to decide whether to buy razer or not... DON'T... you don't wanna go through this... wait for their customer care to be updated because this is NOT acceptable..

If I'm gonna be honest if i don't get at least news on how we're gonna proceed on the case I will definitely contact my lawyer to decide how to proceed with a legal law suit cause this is not acceptable behaviour..



RAZER I CAN'T WORK WITHOUT MY COMPUTER... You gave me a defective one... FIX THIS NOW, NOT IN A MONTH



Here's the case number you wanna pick it up 191208
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