Ornata Chroma top row stopped working | Razer Insider
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Ornata Chroma top row stopped working

I

I’ve seen other people with these issues, being guided to PM, which makes it kind of difficult for others with the same issue to solve this problem, so for the sake of future issues, i’d like this NOT to be taken to PM and left open for others to find later.

Everything was working perfectly fine, until a windows update came in and now the top row (escape, f1-12, scr lk, prt sc and tilde key)

Basically acting like it’s in either demo mode, or as if the FN key is locked.
Been through every trouble shooting i can find, resetting the keyboard out of demo mode, trying different USB ports, even went to BIOS and UEFI settings to disable the FN key, which shouldn’t even be needed since i’m not on a laptop.
Nothing seems to work.

From what i could find in old posts, 1 user had the issue resolved after a Synapse update came out, so i’m guessing it’s the same thing here, maybe the windows update broke Synapse?

    eugenex6o4
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    Yorkifyme
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    3 Replies

    I
    • Infinity_Core
    • Author
    • Insider Mini
    • 2 replies
    • July 30, 2024

    2 days and still no reply, i still need assistance with this issue. 
    Escape, F1-F12, Prt sc, scr lk and tilde key are unresponsive and it happened after an update restart, i have another identical keyboard and it’s behaving the exact same way, so that excludes hardware issues. 
     

    M
    1 person likes this
    • M
      MASAAVI
    J
    • Jimos07
    • Insider Mini
    • 2 replies
    • March 24, 2025

    Ive been having the same exact problems just with the qwerty row some people said it was a hardware problem so yeah i dont know i need assistance with this problem too but no one seems to care enough razer should be ashamed that no customers can get the help of the company and have to find out themselves on how to fix their product makes no sense. It sounds like they dont care….

    M
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      MASAAVI
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    • MASAAVI
    • Insider Mini
    • 1 reply
    • March 31, 2025

    After a long time trying different things, what finnaly fixed it for me was holding CTRL+ CAPS + ESC at the same time, unplug the keyboard and plug back again. This seems to do a factory reset. If this doesn’t work for you, you can try holding CTRL + ESC and repeat the same steps. Also can help to plug it into a different USB Port.

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