Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

Who marked this solved? Need an update or fix from Razer

Topic is for the Blackshark and it’s not fixed, there is no THX. I deleted all Razer folders as suggested and uninstalled the Software, I reinstall then plug in adapter and still not working.

Razer Kraken Tournament Edition , I just got a brand new second set and thought they were broken!!  Spent 3 hours trying to get this to work. Then tried my old ones and same thing.  My THX spatial audio doesn’t even show up now. 

Happy I found this so I know I’m not alone here. 

God, I unknowingly upgraded and now thx doesn't work either, when will they fix it?I bought Razer products for the first time, and it looks like the last time

Can we create a petition to bring back the old version when there was a split into two devices?

Hey guys! I am unsure if anyone has said what I am about to say but that’s besides the point. I just got off of a lengthy chat with support. The consensus we arrived on was just wait for a patch because they are aware of this issue and the only way its going to be fixed is with the new patch that will arrive. I asked for an ETA but they are not sure when it will arrive. 

TLDR; we are screwed till a new patch arrives. 

Hahaha, they are pathetic! So incompetent..., clearly they have no intention of solving the problem. They just don't care... They force you, along with a $100+ headset, to buy a $20 app to make them work as intended...

Same with the Razer Kraken Ultimate, EQ doesn’t seem to work, changing between Stereo and THX Spatial Audio in Synapse doesn’t change the sound either since the newest Update. Also the THX audio canal in the Windows settings itself just disappeared.

I use BlackShark Pro v2 and after update not work THX Spatia, i delete reinstalled,do everythink in internet use troubleshoots and didnt work for me the problem still Synapse after update because i play only Valorant and no see any diffirent from Stereo or THX and need to say THX Spatia now dont support Valorant like game ??

I use Youtube and try it to see diffirent when use 100% BASS and increase volume nothink change it … just the same THX and Stereo dont have any diffirents now and mega low is now 249$ Headset is like 50$ without THX is mega bad before i this shit update from Razer i use 20-25 volume without increased bass or volume or anythink.Now i use all increased 100% in synapse with 40-55 % volume and again HEAR SOOO BAD mega BAD .. now is not 360% hear everythink close to me… for me this update make it headsets from razer trash...Enhancement from Synapse just better to be delete… not have any diffirents now i change it there settings and just is the same without do anythink...

i think it's a problem with the update, and i think they will fix it soon

I have the same issue on my Blackshark v2 as well and from recollection there was an option before in the windows sounds control options to choose THxSpatial and that now no longer exists, so I think that may be our issue.  Hoping this can be resolved since this was the main reason I bought this headset, after this update I feel like I lost the submersion of sound that I had before.  Experience is everything and hoping the Razer team can correct this quickly with all this feedback about the issue.

My interactions with Razer regarding the sound quality issues and the removal of Spatial audio modes have been frustrating. The responses from their support seem automated, offering repetitive solutions like reinstalling or sending logs, without addressing the core problem.

It feels like a quantum leap backward, trying to convince users that a missing feature is still somehow present and functioning well. It's perplexing.

It's apparent that Razer may underestimate the awareness of its user base. In 2023, consumers are more educated and discerning. Comparisons to a bygone era of corporate dominance, as depicted in William Gibson's novels, feel out of touch. We're not in a time where corporations can unilaterally dictate terms to consumers.

Razer needs to be mindful of potential legal implications as well. Presenting a fully-featured software and then removing a key element (Spatial audio modes) while asking users to pay for it could be a breach of contractual agreements. Many users chose Razer products based on specific features like Spatial audio, and this sudden change is causing dissatisfaction.

Wishing Razer success in their new direction, but also gearing up for potential battles, perhaps even in the legal arena if these issues persist.

My razer nari essential thx audio is not workin after this update too please fix this