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Product Number Invalid


Can somebody explain why my product number is invalid? I bought Basilisk x hypershpeed. Thanks.
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xCryptik
Vanguard
Forum|alt.badge.img
  • Vanguard
  • 872 replies
  • December 5, 2019
firstAmberspaceship246
Can somebody explain why my product number is invalid? I bought Basilisk x hypershpeed. Thanks.

Hi firstAmberspaceship246,
I removed your screenshot that included your serial number for safety purpose.
Have you tried RZ01-03150100-R3U1 for the product number?
IF still doesn't work try PM @Razer.Caziel with your serial number and where you got the headset from.

Oh thanks. I did try remove the picture though. Just noticed it before.

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