Products Not Syncing in Synapse | Razer Insider
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Products Not Syncing in Synapse

P
Good morning. I am having an issue with my products not syncing in the Synapse App. I have 3 products and only my firefly shows when I open the app. I also have the Ornato Chroma and the Basestation. I have tried uninstalling and reinstalling the software with no luck. Has anyone else experienced a similar issue?
    0V3R_K1LL
    pancholr
    Maximusisback
    6 people like this
    • 0V3R_K1LL
      0V3R_K1LL
    • pancholr
      pancholr
    • Maximusisback
      Maximusisback
    • M33M0
      M33M0
    • O
      off3nc3
    • K
      kj_shuyin
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    3 Replies

    R
    Hi there, @Taco__Derp! Can you send me the serial number of your Razer Ornata Chroma through PM? Also, make sure to add the link of this thread. Let's continue from there.
    T
    Hello, I am experiencing the exact same issue with my ornata chroma; it connected with synapse and was configurable through chroma, and suddenly it no longer appears as a device in any Razer software. It is still lit up and functioning, and is "working" as per windows device manager, under every tab it can be found (keyboard, human interface device, even mouse..) Please help, I only just recently joined the ranks of Razer! Cheers
    You're never behind when you're a head!
    M
    1 person likes this
    • M
      MaxKillington
    R
    Hi there, @Pultz1026! Can you send me the serial number of your Razer products through PM? Let's continue from there.
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