Raptor 27 RZ39 doesn't appear in Synapse, unable to update Firmware | Razer Insider

Raptor 27 RZ39 doesn't appear in Synapse, unable to update Firmware

  • 23 January 2022
  • 1 reply
  • 73 views
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Despite being plugged in via USB-C, my Raptor 27 RZ39 does not appear in Synapse.

I've tried uninstalling Synapse, removing all of the drivers, and reinstalling - no dice. My Tartarus Pro is detected flawlessly every time.

I also tried updating the firmware, but I get nagged to plug in the monitor via USB-C - which it already is.

My NVIDIA control panel shows that monitor is plugged in via USB-C:


... and of course the Select Input option on the monitor hardware itself is set to Type C.

Any help here would be appreciated!
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Userlevel 5
@SamwiseC, Does the monitor gets detected on your Device Manager? Fix the problem by following the steps on this page. If you need further assistance, feel free to send me a PM. I'll be locking this thread now.

*Thread locked to curb the conversation to PMs.
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