Razer Basilisk ultimate scroll wheel issues

79887938 wrote:

Got this nasty problem with my Razer Basilisk Ultimate and the latest firmware update 1.08 did not help.

The reason of this endless scrolling problem are low quality side buttons of the scrolling wheel. Just disable them and you will never have this problem again.

 

oh damn this worked ! thank you.

This mouse is garbage. If its in warranty return it for cash. Else you're better off binning it and cutting your losses. It has so many issues, gunk leaking out the buttons, easily fading rubber / mouse feet, the scroll wheel can break and dock charging needs constant cleaning to barely work and mouse has disconnecting issues. so even if you fix one thing another problem will likely pop up, get rid of it for your own sake.

I am having the exact same issue on this as well.

Is there a way like to open this one?

I have exactly the same issue, is there any known solution?

Any update about this issue? Definitely, this could be my last Razer product.

Did the electric spray help? I am getting the issue too, and compressed air did not help.

Ive had mine for a year or so but its mostly unused because of this issue.

Has there been a definitive solution to the problem? The scroll wheel is unuseable it jumps so much.

I was losing my mind especially when it came to school documents. Words cannot express how thankful I am you went out of your way to post this. I was legitimately going to cry if I had to buy another mouse. Thank you!

I got my mouse on December 17th and now I have the scrolling wheel issues as well, but it is just on the certain point of the circle. Sucks for me I guess, because even when I tried to clean it it would not work normally.

So same issue here.  Bought mine on January 17th of 2021 on Amazon.  Issue started about 2 weeks ago and miraculously cleared itself up for about 3 days.  Then the issue returned, cleared up for about 8 hours, and stopped working again.  I’ve updated Synapse, and the firmware of the dock and the mouse itself.  Even tried compressed air as well.  The only thing I haven’t tried is some Electronics Cleaner spray, which I may try tonight.  Can’t make it any worse, right?  This is extremely frustrating as scrolling is frequently used function regardless of the application.  The only way I can scroll currently is using the left/right buttons of the wheel which is just isn’t fast enough for my purposes.  I bought this as a gaming mouse and not having the speed of the scroll wheel is almost enough to ruin the gaming experience.

Same deal for me and under two years. How do I start a defective RMA, just call support?

Having the same issue here as well.  What a waste of money!  Will not buy another Razer product again!

I’ve also bee having this issue. When I got my mouse a few weeks ago it worked fine but it’s been almost unusable to use when scrolling. Updating the firmware (v1.08.00_r1) didn’t seem to fix the issue either. Ordered a replacement but setting my expectations low after reading other comments here. Wish I would’ve seen this before buying :/ 

Didn’t work for me :(

Got this nasty problem with my Razer Basilisk Ultimate and the latest firmware update 1.08 did not help.

The reason of this endless scrolling problem are low quality side buttons of the scrolling wheel. Just disable them and you will never have this problem again.

I have the same issue with my Razer Basilisk Ultimate mouse after about 6 months of purchase. The scroll wheel bounce up and down when ever I use the scroll wheel. At first it was subtle, then problem gradually got worse. I tried to blow on it with compressed air. Switched it to 4 different PC to see if it’s a USB or driver issue. Tried it with and without the Razer Synapse app. Ultimately it was sent back to Razer for diagnostic and determined that the mouse is faulty. They sent me a new/refurbished one. The replacement worked flawlessly as expected for 3 months… It is now starting to show similar symptom of early stage of the same problem AGAIN! I guess it’s a design flaw...

I have the same issue on my VIPER V2 PRO (It was supposed to be the top line of Razer’s products) 

and now I can’t think of anything but to switch to another mice Brand ..

Im also having the same issue. Going off the volume of people Im finding online with the exact same issue it seems like this is a known issue, but it doesnt seem like razer are doing anything to fix the issue. These mice are not cheap and this is a basic but necessary function, why is it not being addressed? 

I see where I can have it scroll multiple lines, but I want the opposite. Basically negative, as in I must hit the scroll twice before it confirms the input. I do not see a way to do that, even in synapse or reWASD. So if anyone knows a trick for that, please let me know! I think that would fix my issue. 

As for defective, since it appears to a be a consistent issue with this model, I am not sure what they would do for me. Guess it doesn’t hurt to ask. 

MaMaxxEx - you can actually via Windows mouse settings. However, I’m fairly certain games will modify this to single scroll options. If you’ve recently purchased your mouse, submit a ticket with Razer for a warranty claim. This is a known issue from what I’ve found. Razer is sort of a pain in the realm of all the things they will ask of you. But, if your mouse if truly defective, you should get it fixed or replaced. Razer products aren’t cheap! I’m currently going through the warranty claim process. Sooooo, who knows if they will do the right thing or not. We’ll see i suppose. 

I came here seeking answers as well. I feel like if there was a way for me to set and input value of 2 (as in scroll twice) it would go a long way. But I am not seeing a way to apply a setting like that. Pretty new to PC though. 

This seems to be a widely known-issue. Almost as though Razer is selling a faulty product. FYI, I’m having the same issue with a brand new product only two weeks old. 

I have the same issue had this mouse replaced once and its still the same issue - I am going to have to move on it makes weapon switching unbearable!

I’ve got the same issue, mouse is barely 2weeks out of the box (bought months ago for a gift).

Sorry to hear about your device’s ongoing concern. Have you tried cleaning the scroll wheel using a can of compressed air? Where did you buy the mouse? What’s your region/location? Please send me the case number so I can review your contact history, including a copy of your Razer Basilisk’s proof of purchase. Save the file to any online hosting site, then paste the shareable link in your PM. Thanks for your cooperation.