I’m having an issue with the scroll wheel, the support tells me that the mouse is not longer on warranty, but in the site it appears that thice mouse has 2 years and I bought it 1 year and a half ago. The issue is that when scrolling up or down it also goes to the oposite direction Here you can find a video of the mouse working. I already try everything except cleaning it with compress air. Does anyone has this same issue and know how actually fix it?
Razer Basilisk ultimate scroll wheel issues
I have the same issue had this mouse replaced once and its still the same issue - I am going to have to move on it makes weapon switching unbearable!
I’ve got the same issue, mouse is barely 2weeks out of the box (bought months ago for a gift).
Userlevel 7
- Razer Support
- 7522 replies
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28 March 2023
I’m having an issue with the scroll wheel, the support tells me that the mouse is not longer on warranty, but in the site it appears that thice mouse has 2 years and I bought it 1 year and a half ago. The issue is that when scrolling up or down it also goes to the oposite direction Here you can find a video of the mouse working. I already try everything except cleaning it with compress air. Does anyone has this same issue and know how actually fix it?
Sorry to hear about your device’s ongoing concern. Have you tried cleaning the scroll wheel using a can of compressed air? Where did you buy the mouse? What’s your region/location? Please send me the case number so I can review your contact history, including a copy of your Razer Basilisk’s proof of purchase. Save the file to any online hosting site, then paste the shareable link in your PM. Thanks for your cooperation.
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