I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite repeating what I had done previously, it has not worked since.
There is enough evidence on these forums to suggest this is a chronic issue that is driver/software/firmware related, and affecting many users. I will be ensuring I warn as many people as I can not to buy any razer products, as the response from the developers and support staff over this ongoing issue has been nothing but insulting to the customers. These are expensive ‘luxury’ gaming mice, and these issues are fixable.
Replacing the mouse with a different model will only lead to the same issues further down the road.
Razer Basilisk V3 unable to maintain stable connection.
Hi,
First of all - thanks everyone for looking into this.
For those who are wondering what bridging means, if I got it correctly - it basically means to skip the fuse and just connect the two 5v ends (by soldering), without using the fuse (as seen below).
Now regarding the other solution with cutting the small ribbon.
If you DON'T want to cut it (as I didn't either), you can just use some transparent scotch tape - just take a tiny bit, and cover all the way around 2 of the pins that are coming from the actuator (which is causing the issue).
This way, the covered pins won't transmit anything and act like the ribbon is cut off.
Keep in mind that you need to cover only the 2 pins, otherwise the scroll wheel itself may not work (it took me 2 tries to cover only 2 pins with scotch tape) - but now the mouse works as expected, only without the infinite scroll.
Maybe at some point I'll try to change the entire cable, to see if the mouse works as expected without this scotch tape gimmick.
Hi,
Maybe at some point I'll try to change the entire cable, to see if the mouse works as expected without this scotch tape gimmick.
Hi,
Before cutting the ribbon cable, I would first recommend checking the USB cable and possible voltage drops. As I mentioned above, replacing the USB cable completely solved all the problems in my case.
Hi,
Maybe at some point I'll try to change the entire cable, to see if the mouse works as expected without this scotch tape gimmick.
Hi,
Before cutting the ribbon cable, I would first recommend checking the USB cable and possible voltage drops. As I mentioned above, replacing the USB cable completely solved all the problems in my case.
Thanks for the reply.
That was on my list - to replace the cable. But unfortunately, it's not easy to find one for Basilisk v3, or at least a cheap one.
Do you have any idea if the ones from Aliexpress, that are for Razer DeathAdder Elite - would work on the the basilisk? I know the ports can be different, but I think that can be fixed. My worry is the voltage, and if it will make the Basilisk work as expected.
Or if you can share where you got the cable, please.
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