Razer Basilisk X Hyperspeed 2.4GHz dongle does not working
Hello, I have problems with 2.4GHz dongle, it does not see the mouse and the pair is not making. The mouse is NOT visible also in Razer Synapse 3 when is set to 2.4GHz, only when is set on Bluetooth.
The mouse is working on Bluetooth mode (but is a bit slowly).
I mention that I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3 and the problem persists, the mouse is working only on Bluetooth mode, with 2.4GHz the mouse is not visible and is not connecting to the dongle.
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So many people with the same problem and no solution, really Razer…?
my Basilisk mouse wasn’t a great mouse to begin with with all inconveniences and disconnects here and there. I used to remove and plug back in the dongle to work around but now it completely stopped working on regular 2.4ghz wireless. It now only works in bluetooth. Nothing helped. I dunno why.
Hey, I have the same exact issue, my mouse only works when on Bluetooth, and when i used to plug in the dongle the device detected sound used to come one but not anymore.
You can do clean Synapse reinstall, so it’ll remove any Razer drivers, and they’ll be downloaded again.
Uninstall Synapse
Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
Then restart your PC
After reboot install Synapse again (as administrator).
I had the same issue recently and all I could figure out after taking the dongle apart was that there are some electronics on the dongle that broke off. I suspect it broke of from pushing it it to hard or bumping the dongle..
Hi, for me pairing with utility under this link helped
Same here. And this reddit thread is three years old! That’s my first and probably last experience with Razer. Such a good mouse, tho
SOLUÇÃO
Estava enfrentando o mesmo problema mencionado anteriormente. O primeiro sintoma foi ao conectar o USB, ele ficava constantemente conectando e desconectando, emitindo sons como se estivesse plugando e desplugando o dispositivo repetidamente. Após algumas tentativas, o USB parou completamente de ser reconhecido.
Aqui está o que fazer em último caso:
Desmonte o USB e limpe cuidadosamente com uma escova utilizando álcool isopropílico (para eletrônicos). Se não tiver, pode-se utilizar um pouco de WD-40 para eliminar possíveis oxidações. Se isso não resolver, passe para o passo 2.
CUIDADO COM ESTE PASSO, PODE SER ARRISCADO. Utilizando um soprador térmico, ajuste a temperatura para 380 °C e a potência mínima do soprador, para evitar danos aos componentes. Aqueça com cautela ambos os lados da placa de circuito impresso (PCB) do USB. Se você tiver uma lupa e uma boa pinça e observar algum componente solto, tente consertá-lo.
Eu realizei esse procedimento e o USB voltou a funcionar normalmente depois.
SOLUTION
I was facing the same issue described above. The initial symptom occurred when plugging in the USB – it would continuously connect and disconnect, producing sounds as if the USB was being inserted and removed repeatedly. After several attempts, the USB ceased to be recognized altogether.
Here's what to do as a last resort:
Disassemble the USB and gently clean it with a brush using isopropyl alcohol (for electronics). If unavailable, use a small amount of WD-40 to eliminate possible oxidations. If this doesn't work, proceed to step 2.
BE CAUTIOUS WITH THIS STEP, IT CAN BE RISKY. Using a heat gun, set the temperature to 380 °C and the blower's power to the minimum to avoid damaging components. Carefully heat both sides of the USB's printed circuit board (PCB). If you have a magnifying glass and a good pair of tweezers and notice any loose components, attempt to fix them.
I performed this procedure, and the USB started working normally again.
When you plugin the dongle, do you hear the new device connect sound? Is it visible in Windows device manager?
meu dongle está com erro no driver, quando conectado fica conectando e desconectando , alguém sabe como resolver ? tem algum driver específico para esse problema?
ja mudei de porta USB, desliguei PC, atualizei drives pc, mas na Razer não encontrei informações de atualização driver de mouse
Download the dongle utility and follow the instructions. This is what helped me. I had the same issues and I heard the dongle notification when plugged in and I was already on the latest. Once I got the utility installed it was pretty straight forward.
My adapter for the Razer Basilisk x Hyperspeed mouse is broken, is it possible to order a replacement? I live in Europe - Poland
I had the same problem. The 2.4 wasn’t working until I updated the software. It works fine now. I hope this helps.
I recently changed my laptop and now facing the same issue( I didn’t really check if it was detecting in razer on my old laptop). I have the same issue as well. The mouse works over dongle and bluetooth to be used but over dongle it’s not detecting in Razer Synapse to check my battery or to adjust the settings. I can do over bluetooth but I don’t know if it’ll remain the same when I change it to 2.4Ghz dongle to game. I honestly think it’s an issue with the Razer Synapse but Razer what the hell?
SAme issue, updated Dongle firmware but mouse only connects to bluetooth, not via the Dongle, also cannot get the green light flashing by pressing the 3 buttons, only by turning off and on again
If it is not on warranty you should maybe try to disassemble and check the connections inside, they might get loose with time or vibration etc. worked for me
I have exactly the same problem… There is a solution?
SAme issue, updated Dongle firmware but mouse only connects to bluetooth, not via the Dongle, also cannot get the green light flashing by pressing the 3 buttons, only by turning off and on again
If it is not on warranty you should maybe try to disassemble and check the connections inside, they might get loose with time or vibration etc. worked for me
Its less than 2 years so should be warranty, but te Razer site wont let me register it so time to take apart
I have the same problem as the Synapse 3 doesn’t recognize my mice so there’s no way I can reset any setting.
I’ve tried the utility pairing firmware update as well, but the progress bar kept stopping at 40% and I can hear the connecting sound going on and off twice each attempt I retry, meaning as the firmware trying to install, the mice disconnect itself, so the process was disrupted.
The pairing instructions said to press the 2 side buttons and the DPI until the status indicator start blinking, I’ve pressed for 1 minute and nothing happened beside a green light flashing twice every beat.
Same issue, 6/7 8nteractions with support team, sending videos etc and in the end said can't help as bought from an Amazon marketplace seller (still new) as opposed to Amazon direct so no warranty beyond 30 days
meu dongle está com erro no driver, quando conectado fica conectando e desconectando , alguém sabe como resolver ? tem algum driver específico para esse problema?
ja mudei de porta USB, desliguei PC, atualizei drives pc, mas na Razer não encontrei informações de atualização driver de mouse
I have the same problem. I've tried several solutions posted here on the forum but to no avail. I've updated the firmware, uninstalled/installed drivers, reset in synapse, formatted windows, and nothing. Every time I put the dongle windows goes crazy and can't recognize the drivers, worse that it affects the other usb as well. It wasn't like that before, it started a while ago. Now only using it on bluetooth with inconsistency and delay :(
I've chucked in a draw and switched to Logitech at the moment
it sounds like your dongle is history same as mine, it’s not detected by both my PC and Mac, when I investigated further I’ve found that the dongle cannot stand heat, will not purchase a new dongle for 22$ so I’m using it only for Mac on Bluetooth, shame how Razer product’s quality is on decline!
You can do clean Synapse reinstall, so it’ll remove any Razer drivers, and they’ll be downloaded again.
Uninstall Synapse
Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
Then restart your PC
After reboot install Synapse again (as administrator).
thx its helped but after install synapse I also needed to reinstall the mouse driver (because after restarting the computer, it gave an error) then Synapse offered me to update and then mouse started working
Hi, for me pairing with utility under this link helped
I was really struggling to get this fixed and this worked. Thank you!
I was having the same problem and when I launched synapse then plugged the dongle back in everything started to work again after it loaded the mouse as a device.