Razer Basilisk X Hyperspeed 2.4GHz dongle does not working | Razer Insider

Razer Basilisk X Hyperspeed 2.4GHz dongle does not working

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35 Replies

T

Same issue, 6/7 8nteractions with support team, sending videos etc and in the end said can't help as bought from an Amazon marketplace seller (still new) as opposed to Amazon direct so no warranty beyond 30 days

Metallmad

it sounds like your dongle is history same as mine, it’s not detected by both my PC and Mac, when I investigated further I’ve found that the dongle cannot stand heat, will not purchase a new dongle for 22$ so I’m using it only for Mac on Bluetooth, shame how Razer product’s quality is on decline! 

Metallmad

I had the same issue recently and all I could figure out after taking the dongle apart was that there are some electronics on the dongle that broke off. I suspect it broke of from pushing it it to hard or bumping the dongle..

 

no it’s because of heat, mine is the same, shame on Razer

S

Hi, for me pairing with utility under this link helped

https://mysupport.razer.com/app/answers/detail/a_id/6376/kw/basilisk%20x%20hyperspeed

(Second download)

 

I was really struggling to get this fixed and this worked.  Thank you!

SyNacide

Go here:

https://mysupport.razer.com/app/answers/detail/a_id/6076/kw/dongle

 

Download the dongle utility and follow the instructions. This is what helped me. I had the same issues and I heard the dongle notification when plugged in and I was already on the latest. Once I got the utility installed it was pretty straight forward.  

rzvm21
Userlevel 1

Yes

techtechnoVistaBlue634

I had a problem where the mouse light would come on and then disconnect and mouse was unresponsive but the dongle made the sound when connecting. I suspected a physical issue, took the mouse apart, applied some pressure to the sockets where the wires connect to the battery and it started working. Probably a contact issue when I dropped it or something, might be worth a while. Since the wires didn't come off entirely it work sometimes and sometimes didn't. It is an easy disassemble with youtube guides. Give it a try.

rzvm21
Userlevel 1

No one knows what you can do?

hitAshGreywire370

Hi, I had the same issue currently, Who can let me know which the resolve?

RusVolk69

You can do clean Synapse reinstall, so it’ll remove any Razer drivers, and they’ll be downloaded again.

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

thx its helped but after install synapse I also needed to reinstall the mouse driver (because after restarting the computer, it gave an error) then Synapse offered me to update and then mouse started working

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