I’ve just bought a wireless mouse Razer Basilisks X hyperspeed and Im having random freezing issues with the connection. Sometimes while I’m playing I cant move my pointer for one second or even more. I dont know if his is a common problem and how to solve it before contacting Razer Support. I did verify windows is updated, updated the firmware, downloaded the pairing utility and almost all things before contacting them.
Thanks for your time.