I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing. I was just going to return but i do like the quality of the headset so trying tech support first.
My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.
Yaunes wrote:
My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.
Thank you! finally after hours of frustration a fix that actually works i appreciate this so much
Yaunes wrote:
My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.
how do you dismount the rubber padding without broking?
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