I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing. I was just going to return but i do like the quality of the headset so trying tech support first.
My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.
Yaunes wrote:
My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.
Thank you! finally after hours of frustration a fix that actually works i appreciate this so much
Yaunes wrote:
My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.
how do you dismount the rubber padding without broking?
Yaunes wrote:
My blackshark hyperspeed dongle worked fine for a month then stopped. the light gave a faint green glow then windows said the usb device was not recognized. i took the dongle appart (2 screws under the rubber padding) to find that the weight they used to make the dongle stay in place was touching the chip and creating a shortcut. after removing the weight, my headphones work like new. i will update this post if they stop working agin.
actually insane that this is an issue, great job Razer, brilliant design.
thanks for the post!
My dongle always “USB not recognized” all in my 3 pc. Does anyone solve it? I think its dongle. Already tried the update.
I’m having the same issue where my dongle doesn’t want to connect and it just does a little ping and disconnects but it’s not the same dongle with the headphone jack its the smaller one that came with my Blackshark V2 and I don’t know what to do
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