Hello everyone,
I have been using these headphones for a while with the dongle but then i moved and lost the dongle but i just found it and i cannot hear any sound when using the dongle.
+1You can try using paring utility: https://mysupport.razer.com/app/answers/detail/a_id/5994
Of course if the dongle is visible in Windows device manager.
I double check hardware and software mute off. Make sure it's set to default should happen when plugged in but I double check it setup to default. I consider checking firmware and windows update for new driver.
Do other headset work fine have you tested it on other hardware.
Any information in windows logs seem very strange it does not transfer audio after it was working if firmware updated . beside battery or usb voltage being off. all I can think of is the sfc and dism commands you can run. Check search or windows help to see how to use them. reboot try again. that or uninstall drivers reboot install again if only one driver installed. you see the device in windows device driver.
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