Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0 | Razer Insider
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Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

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V
Userlevel 1

I tried every method i could find but could not find a solution at all. I made a clean reinstallation and deactivated my antivirus program however The problem still remains. I hope razer comes up with a solution. I am having this issue for a long time.

leetfutureDeepViolet774

I tell you that today, 07/08/2024, my RAZER BLACKSHARK V2 PRO (2023) arrived and I didn't want to use Synapse 3, although my Viper 2 mouse was connected. I tried all the steps that have been mentioned in this post and NOTHING, until It occurred to me to install the other version of synapse called ´´THE NEW RAZER SYNAPSE´´, I followed the steps exactly as they appear on the page and it worked for me.

note: I was about to return the headphones until I tried that method, I leave you the link (you have to uninstall synapse 3 before installing the new version)

 

How to install or upgrade Razer Synapse

QuintoCoiio
BuckAhRue

Hey all, I don’t have a Razer headset, but I’ve been experiencing detection issues with my mouse & keyboard (actually 2 mice & 2 keyboards). The Synapse 3 modules such as Chroma Studio create some form of conflict. 

I wonder if you try to modify the Synapse 3 installation process by removing some of those associated modules (hell, any of them), and just install Synapse 3 with the bare minimum requirements… would your headset be detected? It’s worth a shot. Then later gradually install each individual module.

I’ve pissed away 5 weeks of my life doing the hokey pokey & turning myself blue in the face, over this ridiculous Synapse 3 program. I’ve also been in contact with Razer Tech Support via email, and I’ve experienced the same situation… *Spoiler Alert*… We are the tech support, or rather, non-paid beta testers at this point. 

leetfutureDeepViolet774

Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings.

 

When I open Synapse, razer central shows me a new update like below.

 

 

But when I click update, it fails

 

 

Here is what I tried ;

Repair Synapse

Modify Synapse

Uninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )

Try to update from Razer central,

Add an exception to firewall,

Disabling firewall (I dont have any antivirus program)

Update Windows,

Run as an Administrator

Install DOT.net framework

Closing background razer programs

Removing devices from Device Manager (Including HID ones)

Installing previous Synapse versions 

Tried every USB slot in the PC, even Base Station V2’s USB slots also.

I also tried to download Cortex and install the Synapse from there.

 

But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it.

 

I hope you guys give me a solution for it.

 

Thanks in advance

 

 

My friend, did you finally manage to solve the problem with your Razer Blackshark V2 Pro (2023)?

 

This post helped me a lot!!

QuintoCoiio
V
Userlevel 1

The problem about razer synapse not installing is about the headset. first unplug your blackshark v2 pro. After delete the razer blackshark v2 pro from the device manager and you should be able to install.

 

Wxzu2017
Userlevel 1

Hey,

 

They sent a message 3 days ago

 

“We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System.”

 

And their final solution is that formatting the PC. (Even though I already told them I tried with Windows 11 & freshly formatted Windows 10)

 

Time to say good bye.

S

Sadly I have to confirm:
I got the same issue with my brand new Blackshark V2 Pro 2023 and the descibed workaround did help (3rd attempt).
This is absolutely ridicolous (and I’m coming from Logitech G Hub!!!)
Seriously considering a return on this otherwise nice headset.

T

Hey Guys,

I bought the Blackshark V2 PRO (2023) yesterday.

Had the same problem.

But I found a quick solution.

Go to the BLackshark V2 PRO (2023) Firmware Updater

https://mysupport.razer.com/app/answers/detail/a_id/13081/

 

(download the firmware updater, the program does not care if you need an update for your headset or not. Just run the program)

 

While starting the program, synapse will close itself. 

Do the update (or not, if it says you are up to date)

close the updater and start synapse again.

 

It worked for me

 

Greetings

This workaround solved the issue for me. Million thanks!

W

Nonsense.
It's horrible that there are so many people all over the world having the same problem, that they still blame operating systems and don't doubt themselves. I did the right thing by returning the headset.
This will be the first and last razer device I've used and I'll be talking about it to anyone considering buying a razer.

Wxzu2017
Userlevel 1

Since I did not get any reply from Zionzedd through PM, can any other Razer Support Member assist me  about the issue? 

 

I can share the logfiles if it helps. 

 

Or can anybody assist me about how to create a support ticket?

 

R

Hey,

 

They sent a message 3 days ago

 

“We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System.”

 

And their final solution is that formatting the PC. (Even though I already told them I tried with Windows 11 & freshly formatted Windows 10)

 

Time to say good bye.


This must probably be a joke, we 2 friends bought the headset at the same time, and 2 have the same problem. A solution offered by a company like Razer should not be to format your pc. I can't even use own software for that much money. I don't think this issue is caused by a software on my computer, because when I watched the videos on youtube, those who installed the old version were able to use the application without any problems. Maybe I don't know, is there a way to install the old version? If you can't fix the new one, at least share the old version that works properly.

Razer.Zionzedd
Userlevel 7

Hi @Wxzu2017,

 

I already responded to your message asking further information so I can properly document your concern and escalate it to the relevant team. I also apologize for the late reply, I just returned from my day off and missed your message. Your cooperation and patience are greatly appreciated. 

loggereye

I had the same issue. What I found after going through tons of threads and troubleshooting is other USB 3.0 devices/cables interfering the signal. I used the extension cable that came with the headset and placed the dongle away from CPU and other USB cables and it worked.

 

https://mysupport.razer.com/app/answers/detail/a_id/5550

lolination

Hi, I have the same problem….
Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab….
I have already tried uninstalling/reinstalling etc.
Nothing works.

EDIT:i finally succeed! It was painful tbh…

There is my steps:

(clean every install you did even in your appdata)

1 - Install synapse 3  (DON’T PLUG THE DONGLE! It’s very important!) => https://www.razer.com/fr-fr/synapse-3
2 -  Install THX Spatial Audio => https://www.razer.com/fr-fr/thx-spatial-audio
3 - Plug the dongle, it will propose you to update your software, then it will detect your headset.

i hope it will work for you….

 

Thank you so much. this worked. I’ve been troubleshooting all day, no progress. I was at the store to buy a new headset when I found your post. 
 

Thank you a million times.

W

Seems like there is no certain solution for this.

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