Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0 | Razer Insider
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Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings.

 

When I open Synapse, razer central shows me a new update like below.

 

 

But when I click update, it fails

 

 

Here is what I tried ;

Repair Synapse

Modify Synapse

Uninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )

Try to update from Razer central,

Add an exception to firewall,

Disabling firewall (I dont have any antivirus program)

Update Windows,

Run as an Administrator

Install DOT.net framework

Closing background razer programs

Removing devices from Device Manager (Including HID ones)

Installing previous Synapse versions 

Tried every USB slot in the PC, even Base Station V2’s USB slots also.

I also tried to download Cortex and install the Synapse from there.

 

But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it.

 

I hope you guys give me a solution for it.

 

Thanks in advance

Try clean reinstall with below steps:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Also check if you have Riot Vanguard anti-cheat software on your PC (it’s bundled with Valorant for eg.). If yes - then this might be the problem, after uninstalling this and restarting PC your headset should be available in synapse again.


I had the same issue. What I found after going through tons of threads and troubleshooting is other USB 3.0 devices/cables interfering the signal. I used the extension cable that came with the headset and placed the dongle away from CPU and other USB cables and it worked.

 

https://mysupport.razer.com/app/answers/detail/a_id/5550


Sadly I have to confirm:
I got the same issue with my brand new Blackshark V2 Pro 2023 and the descibed workaround did help (3rd attempt).
This is absolutely ridicolous (and I’m coming from Logitech G Hub!!!)
Seriously considering a return on this otherwise nice headset.


Hi, I have the same problem….
Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab….
I have already tried uninstalling/reinstalling etc.
Nothing works.

EDIT:i finally succeed! It was painful tbh…

There is my steps:

(clean every install you did even in your appdata)

1 - Install synapse 3  (DON’T PLUG THE DONGLE! It’s very important!) => https://www.razer.com/fr-fr/synapse-3
2 -  Install THX Spatial Audio => https://www.razer.com/fr-fr/thx-spatial-audio
3 - Plug the dongle, it will propose you to update your software, then it will detect your headset.

i hope it will work for you….

Hello, I have the same issue. I tried the method you share but it didn’t work. Can you be more specific? 

On the third stage plug the dongle. Then you successfully did the update? Did you turn off antivirus etc? 

Regards,


Hey,

 

They sent a message 3 days ago

 

“We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System.”

 

And their final solution is that formatting the PC. (Even though I already told them I tried with Windows 11 & freshly formatted Windows 10)

 

Time to say good bye.


This must probably be a joke, we 2 friends bought the headset at the same time, and 2 have the same problem. A solution offered by a company like Razer should not be to format your pc. I can't even use own software for that much money. I don't think this issue is caused by a software on my computer, because when I watched the videos on youtube, those who installed the old version were able to use the application without any problems. Maybe I don't know, is there a way to install the old version? If you can't fix the new one, at least share the old version that works properly.


Nonsense.
It's horrible that there are so many people all over the world having the same problem, that they still blame operating systems and don't doubt themselves. I did the right thing by returning the headset.
This will be the first and last razer device I've used and I'll be talking about it to anyone considering buying a razer.


Hey,

 

They sent a message 3 days ago

 

“We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System.”

 

And their final solution is that formatting the PC. (Even though I already told them I tried with Windows 11 & freshly formatted Windows 10)

 

Time to say good bye.


Hey all, I don’t have a Razer headset, but I’ve been experiencing detection issues with my mouse & keyboard (actually 2 mice & 2 keyboards). The Synapse 3 modules such as Chroma Studio create some form of conflict. 

I wonder if you try to modify the Synapse 3 installation process by removing some of those associated modules (hell, any of them), and just install Synapse 3 with the bare minimum requirements… would your headset be detected? It’s worth a shot. Then later gradually install each individual module.

I’ve pissed away 5 weeks of my life doing the hokey pokey & turning myself blue in the face, over this ridiculous Synapse 3 program. I’ve also been in contact with Razer Tech Support via email, and I’ve experienced the same situation… *Spoiler Alert*… We are the tech support, or rather, non-paid beta testers at this point. 


I tried every method i could find but could not find a solution at all. I made a clean reinstallation and deactivated my antivirus program however The problem still remains. I hope razer comes up with a solution. I am having this issue for a long time.


Seems like there is no certain solution for this.


The problem about razer synapse not installing is about the headset. first unplug your blackshark v2 pro. After delete the razer blackshark v2 pro from the device manager and you should be able to install.

 


Hi @Wxzu2017,

 

I already responded to your message asking further information so I can properly document your concern and escalate it to the relevant team. I also apologize for the late reply, I just returned from my day off and missed your message. Your cooperation and patience are greatly appreciated. 


Since I did not get any reply from Zionzedd through PM, can any other Razer Support Member assist me  about the issue? 

 

I can share the logfiles if it helps. 

 

Or can anybody assist me about how to create a support ticket?

 


I managed to install synapse again through cortex → razer central

 

but my problem which I mentioned in my first post persist.


Try clean reinstall with below steps:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Also check if you have Riot Vanguard anti-cheat software on your PC (it’s bundled with Valorant for eg.). If yes - then this might be the problem, after uninstalling this and restarting PC your headset should be available in synapse again.

 

Firstly, thank you for your answer and time, but unfortunately it did not help and now I got another issue.

When I try to instaLl Synapse 3.0 I get an error. I shared an image below. 

 

 

I do not have any Riot software on my system.

 

Hi @Wxzu2017,

 

Thanks for bring your concern to our attention. If the problem persists even after you perform clean installation of the Synapse app, please gather the Synapse logs by following the steps here and use Google Drive to share them with me through PM. I will kickstart a support ticket to help you escalate your concern to the relevant team for further diagnosis and advanced resolution. 

 

Thank you for your answer. I will share the log files with you shortly. I get the files before trying to using FiszPL’s method.

 

Now I am unable to Synapse on my computer also :(


Hi @Wxzu2017,

 

Thanks for bring your concern to our attention. If the problem persists even after you perform clean installation of the Synapse app, please gather the Synapse logs by following the steps here and use Google Drive to share them with me through PM. I will kickstart a support ticket to help you escalate your concern to the relevant team for further diagnosis and advanced resolution. 


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