Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0 | Razer Insider
Question

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

  • 19 July 2023
  • 35 replies
  • 5379 views

Userlevel 1

Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings.

 

When I open Synapse, razer central shows me a new update like below.

 

 

But when I click update, it fails

 

 

Here is what I tried ;

Repair Synapse

Modify Synapse

Uninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )

Try to update from Razer central,

Add an exception to firewall,

Disabling firewall (I dont have any antivirus program)

Update Windows,

Run as an Administrator

Install DOT.net framework

Closing background razer programs

Removing devices from Device Manager (Including HID ones)

Installing previous Synapse versions 

Tried every USB slot in the PC, even Base Station V2’s USB slots also.

I also tried to download Cortex and install the Synapse from there.

 

But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it.

 

I hope you guys give me a solution for it.

 

Thanks in advance


35 Replies

Userlevel 1

Hey,

 

I am still talking with them for 7 days. They are putting an effort to resolve it but most of the things they recommend is that the methods which I use already and mentioned in this topic.

 

I also mentioned them about you guys are facing the same issue.

 

I hope it can fixed somehow. I will update if they solve it.

Userlevel 1

however even after uninstalling and installing the synapse problem still remains about the software. That is what happened to me at least.

Hey Guys,

I bought the Blackshark V2 PRO (2023) yesterday.

Had the same problem.

But I found a quick solution.

Go to the BLackshark V2 PRO (2023) Firmware Updater

https://mysupport.razer.com/app/answers/detail/a_id/13081/

 

(download the firmware updater, the program does not care if you need an update for your headset or not. Just run the program)

 

While starting the program, synapse will close itself. 

Do the update (or not, if it says you are up to date)

close the updater and start synapse again.

 

It worked for me

 

Greetings

Userlevel 1

Its been 13 days since I created this topic and 9 days since my support ticket has been created but nothing.. not a single soul on razer team has a solution for it. I did not hear from the support team after I provided more details for the ticket. Probably they will reply as something like provide this provide that also. PS: they even wanted the proof of purchase for a synapse error. Probably this was my last purchase of a Razer product 
 

 

Userlevel 1

have the same issue

Userlevel 1

I honestly gave up trying a few days ago. I tried everything associated about fixing this program. None of them worked and I do not think that this is a common detection problem, because synapse can detect my razer viper mini without an issue. Further more, the update does not pop up until you plug in the headset.

Hey Guys,

I bought the Blackshark V2 PRO (2023) yesterday.

Had the same problem.

But I found a quick solution.

Go to the BLackshark V2 PRO (2023) Firmware Updater

https://mysupport.razer.com/app/answers/detail/a_id/13081/

 

(download the firmware updater, the program does not care if you need an update for your headset or not. Just run the program)

 

While starting the program, synapse will close itself. 

Do the update (or not, if it says you are up to date)

close the updater and start synapse again.

 

It worked for me

 

Greetings

 

Can confirm the above helped solved my own issue with figuring out how to connect my V2.

I downloaded and updated my firmware with the latest version and restarted my computer upon prompt, opened Synapse - headphones weren’t there.

Launched the firmware updater again, Synapse closed, got an “you are up to date” message in the firmware updater, Synapse proceeded to relaunch with a new update, and the headphones were then connected to Synapse.

Thank you for the above recommendation.

Simple solution (when I had the same problem):

  • Update firmware, but before you start the updater, unplug dongle and turn off headset to avoid error described above.. and then run updater and follow the guide (plug dongle then turn on headset) 
  • Run Synapse as Administrator then the device will be detected by Synapse as expected
  • Optionaly edit Synapse shortcut Properties>Shortcut>Advanced>Run as administrator

Hypothetical explanation: Sometimes it depends on security settings of Windows profile, programs don’t have permission to handle some or some specific types USB devices when they are started by user with low privileges.

Let me know if it works.

Hi everyone, I just bought blackshark v2 pro but I have the same problem. Did you guys find any solution for this issue?

Hey,

 

I am still talking with them for 7 days. They are putting an effort to resolve it but most of the things they recommend is that the methods which I use already and mentioned in this topic.

 

I also mentioned them about you guys are facing the same issue.

 

I hope it can fixed somehow. I will update if they solve it.

Hello friend. Is there any news about this issue? Actually I have returned the product but still curious about the solution.

Hi, I have the same problem….
Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab….
I have already tried uninstalling/reinstalling etc.
Nothing works.

EDIT:i finally succeed! It was painful tbh…

There is my steps:

(clean every install you did even in your appdata)

1 - Install synapse 3  (DON’T PLUG THE DONGLE! It’s very important!) => https://www.razer.com/fr-fr/synapse-3
2 -  Install THX Spatial Audio => https://www.razer.com/fr-fr/thx-spatial-audio
3 - Plug the dongle, it will propose you to update your software, then it will detect your headset.

i hope it will work for you….

@EazyPeeler Thanks for info thats worked for me Perfekt

nothing listed here fixed the issue for me :(

Same here. The app is not working at all.

Userlevel 7
Badge +1

Try clean reinstall with below steps:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Also check if you have Riot Vanguard anti-cheat software on your PC (it’s bundled with Valorant for eg.). If yes - then this might be the problem, after uninstalling this and restarting PC your headset should be available in synapse again.

I tried everything that has ever been recommended. Nothing worked.
I bought the headset 2 days before, got it today. installed synaps and everything worked. tried to do the firmware update now its stuck and not even showing up in synaps. spended 200Eur on it. Pls help.

 

I tried everything that has ever been recommended. Nothing worked.
I bought the headset 2 days before, got it today. installed synaps and everything worked. tried to do the firmware update now its stuck and not even showing up in synaps. spended 200Eur on it. Pls help.

 

Okay tried to do it with using the extension cable and now it worked thanks to: @loggereye 

Hi, I have the same problem….
Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab….
I have already tried uninstalling/reinstalling etc.
Nothing works.

EDIT:i finally succeed! It was painful tbh…

There is my steps:

(clean every install you did even in your appdata)

1 - Install synapse 3  (DON’T PLUG THE DONGLE! It’s very important!) => https://www.razer.com/fr-fr/synapse-3
2 -  Install THX Spatial Audio => https://www.razer.com/fr-fr/thx-spatial-audio
3 - Plug the dongle, it will propose you to update your software, then it will detect your headset.

i hope it will work for you….

Hello, I have the same issue. I tried the method you share but it didn’t work. Can you be more specific? 

On the third stage plug the dongle. Then you successfully did the update? Did you turn off antivirus etc? 

Regards,

Simple solution (when I had the same problem):

  • Update firmware, but before you start the updater, unplug dongle and turn off headset to avoid error described above.. and then run updater and follow the guide (plug dongle then turn on headset) 
  • Run Synapse as Administrator then the device will be detected by Synapse as expected
  • Optionaly edit Synapse shortcut Properties>Shortcut>Advanced>Run as administrator

Hypothetical explanation: Sometimes it depends on security settings of Windows profile, programs don’t have permission to handle some or some specific types USB devices when they are started by user with low privileges.

Let me know if it works.

This worked for me, thanks!

Userlevel 7

Hi @Wxzu2017,

 

Thanks for bring your concern to our attention. If the problem persists even after you perform clean installation of the Synapse app, please gather the Synapse logs by following the steps here and use Google Drive to share them with me through PM. I will kickstart a support ticket to help you escalate your concern to the relevant team for further diagnosis and advanced resolution. 

Userlevel 1

Try clean reinstall with below steps:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

Also check if you have Riot Vanguard anti-cheat software on your PC (it’s bundled with Valorant for eg.). If yes - then this might be the problem, after uninstalling this and restarting PC your headset should be available in synapse again.

 

Firstly, thank you for your answer and time, but unfortunately it did not help and now I got another issue.

When I try to instaLl Synapse 3.0 I get an error. I shared an image below. 

 

 

I do not have any Riot software on my system.

 

Hi @Wxzu2017,

 

Thanks for bring your concern to our attention. If the problem persists even after you perform clean installation of the Synapse app, please gather the Synapse logs by following the steps here and use Google Drive to share them with me through PM. I will kickstart a support ticket to help you escalate your concern to the relevant team for further diagnosis and advanced resolution. 

 

Thank you for your answer. I will share the log files with you shortly. I get the files before trying to using FiszPL’s method.

 

Now I am unable to Synapse on my computer also :(

Userlevel 1

I managed to install synapse again through cortex → razer central

 

but my problem which I mentioned in my first post persist.

Userlevel 1

I tried every method i could find but could not find a solution at all. I made a clean reinstallation and deactivated my antivirus program however The problem still remains. I hope razer comes up with a solution. I am having this issue for a long time.

Hey all, I don’t have a Razer headset, but I’ve been experiencing detection issues with my mouse & keyboard (actually 2 mice & 2 keyboards). The Synapse 3 modules such as Chroma Studio create some form of conflict. 

I wonder if you try to modify the Synapse 3 installation process by removing some of those associated modules (hell, any of them), and just install Synapse 3 with the bare minimum requirements… would your headset be detected? It’s worth a shot. Then later gradually install each individual module.

I’ve pissed away 5 weeks of my life doing the hokey pokey & turning myself blue in the face, over this ridiculous Synapse 3 program. I’ve also been in contact with Razer Tech Support via email, and I’ve experienced the same situation… *Spoiler Alert*… We are the tech support, or rather, non-paid beta testers at this point. 

Userlevel 1

The problem about razer synapse not installing is about the headset. first unplug your blackshark v2 pro. After delete the razer blackshark v2 pro from the device manager and you should be able to install.

 

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