Disabling firewall (I dont have any antivirus program)
Update Windows,
Run as an Administrator
Install DOT.net framework
Closing background razer programs
Removing devices from Device Manager (Including HID ones)
Installing previous Synapse versions
Tried every USB slot in the PC, even Base Station V2’s USB slots also.
I also tried to download Cortex and install the Synapse from there.
But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it.
I hope you guys give me a solution for it.
Thanks in advance
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Hey,
I am still talking with them for 7 days. They are putting an effort to resolve it but most of the things they recommend is that the methods which I use already and mentioned in this topic.
I also mentioned them about you guys are facing the same issue.
I hope it can fixed somehow. I will update if they solve it.
Simple solution (when I had the same problem):
Update firmware, but before you start the updater, unplug dongle and turn off headset to avoid error described above.. and then run updater and follow the guide (plug dongle then turn on headset)
Run Synapse as Administrator then the device will be detected by Synapse as expected
Optionaly edit Synapse shortcut Properties>Shortcut>Advanced>Run as administrator
Hypothetical explanation: Sometimes it depends on security settings of Windows profile, programs don’t have permission to handle some or some specific types USB devices when they are started by user with low privileges.
Let me know if it works.
however even after uninstalling and installing the synapse problem still remains about the software. That is what happened to me at least.
Its been 13 days since I created this topic and 9 days since my support ticket has been created but nothing.. not a single soul on razer team has a solution for it. I did not hear from the support team after I provided more details for the ticket. Probably they will reply as something like provide this provide that also. PS: they even wanted the proof of purchase for a synapse error. Probably this was my last purchase of a Razer product
Hey Guys,
I bought the Blackshark V2 PRO (2023) yesterday.
Had the same problem.
But I found a quick solution.
Go to the BLackshark V2 PRO (2023) Firmware Updater
(download the firmware updater, the program does not care if you need an update for your headset or not. Just run the program)
While starting the program, synapse will close itself.
Do the update (or not, if it says you are up to date)
close the updater and start synapse again.
It worked for me
Greetings
I honestly gave up trying a few days ago. I tried everything associated about fixing this program. None of them worked and I do not think that this is a common detection problem, because synapse can detect my razer viper mini without an issue. Further more, the update does not pop up until you plug in the headset.
Simple solution (when I had the same problem):
Update firmware, but before you start the updater, unplug dongle and turn off headset to avoid error described above.. and then run updater and follow the guide (plug dongle then turn on headset)
Run Synapse as Administrator then the device will be detected by Synapse as expected
Optionaly edit Synapse shortcut Properties>Shortcut>Advanced>Run as administrator
Hypothetical explanation: Sometimes it depends on security settings of Windows profile, programs don’t have permission to handle some or some specific types USB devices when they are started by user with low privileges.
Let me know if it works.
This worked for me, thanks!
Hey Guys,
I bought the Blackshark V2 PRO (2023) yesterday.
Had the same problem.
But I found a quick solution.
Go to the BLackshark V2 PRO (2023) Firmware Updater
(download the firmware updater, the program does not care if you need an update for your headset or not. Just run the program)
While starting the program, synapse will close itself.
Do the update (or not, if it says you are up to date)
close the updater and start synapse again.
It worked for me
Greetings
Can confirm the above helped solved my own issue with figuring out how to connect my V2.
I downloaded and updated my firmware with the latest version and restarted my computer upon prompt, opened Synapse - headphones weren’t there.
Launched the firmware updater again, Synapse closed, got an “you are up to date” message in the firmware updater, Synapse proceeded to relaunch with a new update, and the headphones were then connected to Synapse.
Thank you for the above recommendation.
Hi, I have the same problem…. Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab…. I have already tried uninstalling/reinstalling etc. Nothing works.
EDIT:i finally succeed! It was painful tbh…
There is my steps:
(clean every install you did even in your appdata)
I am still talking with them for 7 days. They are putting an effort to resolve it but most of the things they recommend is that the methods which I use already and mentioned in this topic.
I also mentioned them about you guys are facing the same issue.
I hope it can fixed somehow. I will update if they solve it.
Hello friend. Is there any news about this issue? Actually I have returned the product but still curious about the solution.
have the same issue
Hi everyone, I just bought blackshark v2 pro but I have the same problem. Did you guys find any solution for this issue?
Hi there, i just bought the Blackshark v2 pro 2023 and after 1 year this probleme still exist. I will try all the methods in this topic and I will come with an update after.
I've already tried everything, but it didn't work out. If you solve it, please write it as
I have talked with there support, It’s a problem with the software. It will be solved in couple of days. If you want i will tell you when the update is ready
No. The problem still exist for me.
Hi Didn't solve the problem with Synapse and headphones?
@EazyPeeler Thanks for info thats worked for me Perfekt
nothing listed here fixed the issue for me :(
Same here. The app is not working at all.
Hi, I have the same problem…. Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab…. I have already tried uninstalling/reinstalling etc. Nothing works.
EDIT:i finally succeed! It was painful tbh…
There is my steps:
(clean every install you did even in your appdata)
Thank you so much. this worked. I’ve been troubleshooting all day, no progress. I was at the store to buy a new headset when I found your post.
Thank you a million times.
Right now i’m using Synapse 4. When i asked them in wich app they will provide the update they said that in Synapse 4, but i think there will be an update on 3 as well. I have 2 tickets, one on 4 and one on 3.
Hi there, i just bought the Blackshark v2 pro 2023 and after 1 year this probleme still exist. I will try all the methods in this topic and I will come with an update after.
I've already tried everything, but it didn't work out. If you solve it, please write it as
I have talked with there support, It’s a problem with the software. It will be solved in couple of days. If you want i will tell you when the update is ready
thank you for your reply, I will be waiting for an update and I would like to know which Synapse you are using.
I tell you that today, 07/08/2024, my RAZER BLACKSHARK V2 PRO (2023) arrived and I didn't want to use Synapse 3, although my Viper 2 mouse was connected. I tried all the steps that have been mentioned in this post and NOTHING, until It occurred to me to install the other version of synapse called ´´THE NEW RAZER SYNAPSE´´, I followed the steps exactly as they appear on the page and it worked for me.
note: I was about to return the headphones until I tried that method, I leave you the link (you have to uninstall synapse 3 before installing the new version)
