Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Hey,

I am still talking with them for 7 days. They are putting an effort to resolve it but most of the things they recommend is that the methods which I use already and mentioned in this topic.

I also mentioned them about you guys are facing the same issue.

I hope it can fixed somehow. I will update if they solve it.

however even after uninstalling and installing the synapse problem still remains about the software. That is what happened to me at least.

Hey Guys,

I bought the Blackshark V2 PRO (2023) yesterday.

Had the same problem.

But I found a quick solution.

Go to the BLackshark V2 PRO (2023) Firmware Updater

https://mysupport.razer.com/app/answers/detail/a_id/13081/

(download the firmware updater, the program does not care if you need an update for your headset or not. Just run the program)

While starting the program, synapse will close itself. 

Do the update (or not, if it says you are up to date)

close the updater and start synapse again.

It worked for me

Greetings

Simple solution (when I had the same problem):

• Update firmware, but before you start the updater, unplug dongle and turn off headset to avoid error described above.. and then run updater and follow the guide (plug dongle then turn on headset) 
• Run Synapse as Administrator then the device will be detected by Synapse as expected
• Optionaly edit Synapse shortcut Properties>Shortcut>Advanced>Run as administrator

Hypothetical explanation: Sometimes it depends on security settings of Windows profile, programs don’t have permission to handle some or some specific types USB devices when they are started by user with low privileges.

Let me know if it works.

Its been 13 days since I created this topic and 9 days since my support ticket has been created but nothing.. not a single soul on razer team has a solution for it. I did not hear from the support team after I provided more details for the ticket. Probably they will reply as something like provide this provide that also. PS: they even wanted the proof of purchase for a synapse error. Probably this was my last purchase of a Razer product 
 

This worked for me, thanks!

have the same issue

I honestly gave up trying a few days ago. I tried everything associated about fixing this program. None of them worked and I do not think that this is a common detection problem, because synapse can detect my razer viper mini without an issue. Further more, the update does not pop up until you plug in the headset.

Can confirm the above helped solved my own issue with figuring out how to connect my V2.

I downloaded and updated my firmware with the latest version and restarted my computer upon prompt, opened Synapse - headphones weren’t there.

Launched the firmware updater again, Synapse closed, got an “you are up to date” message in the firmware updater, Synapse proceeded to relaunch with a new update, and the headphones were then connected to Synapse.

Thank you for the above recommendation.

Hi everyone, I just bought blackshark v2 pro but I have the same problem. Did you guys find any solution for this issue?

Hello friend. Is there any news about this issue? Actually I have returned the product but still curious about the solution.

Hi, I have the same problem….
Impossible to detect my headset (the same headset as you) so impossible to have the Audio tab….
I have already tried uninstalling/reinstalling etc.
Nothing works.

EDIT:i finally succeed! It was painful tbh…

There is my steps:

(clean every install you did even in your appdata)

1 - Install synapse 3  (DON’T PLUG THE DONGLE! It’s very important!) => https://www.razer.com/fr-fr/synapse-3
2 -  Install THX Spatial Audio => https://www.razer.com/fr-fr/thx-spatial-audio
3 - Plug the dongle, it will propose you to update your software, then it will detect your headset.

i hope it will work for you….

@EazyPeeler Thanks for info thats worked for me Perfekt

My headset was being detected from the moment I turned it on and installed the Synapse Software that came with the dongle I plugged. For some reason however today I noticed it wasn’t recognized anymore and absent from the dashboard.

What I had done was plugging it with the usb cable (without the extension), on a slot next to the plugged dongle, and I guess maybe that’s what caused the issue. I haven’t tried adding the cable extension though.

I tried a few things which didn’t work, I was very frustrated because it wasn’t detected in Synapse (and yet it still worked), which I found very annoying because I wanted to see the battery level.

Anyway, after reading this thread, I installed the latest firmware, followed the instructions (I made the mistake of letting the dongle plugged and the headset on though, which could have messed the process as it did with some other folks apparently but it worked for me anyway so I got lucky). I now see my headset back on the dashboard and I just documented it here because that might give some hindsight for people having the same kind of trouble in the future.

Good luck to the customers falling upon this.

To the support team : this is not an “isolated” edge case. I’m glad I didn’t receive that kind of stupid answer from you because that would have driven me nuts.
Do proper testing for your software. The product is >200€.

nothing listed here fixed the issue for me :(

Same here. The app is not working at all.

Try clean reinstall with below steps:

1. Uninstall Synapse
2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
3. Then restart your PC
4. After reboot install Synapse again (as administrator).

Also check if you have Riot Vanguard anti-cheat software on your PC (it’s bundled with Valorant for eg.). If yes - then this might be the problem, after uninstalling this and restarting PC your headset should be available in synapse again.

I tried everything that has ever been recommended. Nothing worked.
I bought the headset 2 days before, got it today. installed synaps and everything worked. tried to do the firmware update now its stuck and not even showing up in synaps. spended 200Eur on it. Pls help.

I tried everything that has ever been recommended. Nothing worked.
I bought the headset 2 days before, got it today. installed synaps and everything worked. tried to do the firmware update now its stuck and not even showing up in synaps. spended 200Eur on it. Pls help.

 

Okay tried to do it with using the extension cable and now it worked thanks to: @loggereye 

Hello, I have the same issue. I tried the method you share but it didn’t work. Can you be more specific? 

On the third stage plug the dongle. Then you successfully did the update? Did you turn off antivirus etc? 

Regards,

Just got this headset today and can’t believe this is still an issue….

Try new Synapse (beta), testing it since long time, no detection problems: https://www.razer.com/synapse-new

Yeh I’ve uninstalled and re-installed this half a dozen times, followed all of the different suggestions in these forums, watched youtube videos, and still it does not want to be detected

Hi @Wxzu2017,

Thanks for bring your concern to our attention. If the problem persists even after you perform clean installation of the Synapse app, please gather the Synapse logs by following the steps here and use Google Drive to share them with me through PM. I will kickstart a support ticket to help you escalate your concern to the relevant team for further diagnosis and advanced resolution. 

Firstly, thank you for your answer and time, but unfortunately it did not help and now I got another issue.

When I try to instaLl Synapse 3.0 I get an error. I shared an image below. 

I do not have any Riot software on my system.

Thank you for your answer. I will share the log files with you shortly. I get the files before trying to using FiszPL’s method.

Now I am unable to Synapse on my computer also :(