Razer Blackshark v2 pro 2023 edition keeps disconnecting after a 2 beep sound | Razer Insider
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2 month old Razer Blackshark v2 pro (2023) keeps randomly disconnecting and reconnecting. Please help. I see other threads where a private message was suggested by support to troubleshoot. Please help. The distance between dongle and headset is right next to me,. Also the firmware is up to date.


PD: i want to roll back to the old firmware of the headphones, i have the latest firmware update

Be sure the dongle is not close to power cables or other USB 3.0 cables, which also can cause some interference. Also I’d try to change WiFi 2.4GHz channel to a different one.

I did all the steps, I established channel 11 in the 2.4 network so that it does not overlap other channels, I read that the Razer app also causes conflicts, I did all this and I will be updating the post if I get results or not, thank you

Im still having the problem :/

Be sure the dongle is not close to power cables or other USB 3.0 cables, which also can cause some interference. Also I’d try to change WiFi 2.4GHz channel to a different one.

Im still having the problem :/

And no one cares about this problem. Support said that best way is to replace my headphones with new one but common it is almost 300$ headphones, and Razer cant fix it ?

There is no rollback

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Razer.sushi.boi 

 8 days ag

Hey, vinequickParrotPink608!

Thanks for circling back to me. I think the firmware update is fine and I will let the team know about this reported issue. By the way, you are unable to rollback or download the old version of the said firmware.

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