Razer Blackshark V2 Pro (2023) static while streaming on discord | Razer Insider
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Razer Blackshark V2 Pro (2023) static while streaming on discord


Userlevel 1

Hello,

 

I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue:

 

Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on.

 

I’m not sure if this is enough information, but I would really appreciate any assistance in solving this issue. Thank you!


68 Replies

Userlevel 1

I'm extremely surprised this issue hasn't been resolved by Razer given the time frame. I went through support which was just a never ending cycling of different agents asking me to do the the same steps. I even asked them to stop requesting me to do more testing, and for their technical department to do it themselves - which they ignored. I eventually just gave up and let the ticket close by itself.

 

This is my first time buying a Razer product - very happy with the product quality, but their software and support system is extremely disappointing. Please solve this Razer or I'll be returning my product.

Userlevel 1

Hey 8 days later got my headset recently and i have the exact same problem as everyone above. Seems to be a common issue glad to see there's workarounds and a solution on the way

 

 

Hey bob31702 and to everyone on this thread! There's no confirmation yet of the official fix/workaround to the concern. I’ll keep monitoring this thread until our Devs Team relays the resolution. Thanks for your patience.

Thanks for staying in touch but this should've been corrected by now considering it’s been almost a month. This problem is going to be a deal breaker for a lot of people. I’ve already returned a previous headset so I'd hate to have to return another

Userlevel 1

Seems to be fixed according to my friends when testing the headset and audio. Definitely hoping there is no other issues that pop up with the headset.

I have exact the same problem :(

Userlevel 7

Hi everyone! Razer is aware of this issue and is working on a fix. Our Devs Team confirmed the behavior last May 22, 2023, that a popping/buzzing sound was heard from the live stream in Discord or any other platform while using the BlackShark V2 Pro. There’s no exact date when the official workaround/fix will be released. I’ll keep everyone posted. You may check your Razer Synapse 3.0’s update section from time to time. Feel free to submit a case to our Support Team or send me a PM. Thanks for everyone’s cooperation and understanding. 

 

Userlevel 2

Hi everyone! Razer is aware of this issue and is working on a fix. Our Devs Team confirmed the behavior last May 22, 2023, that a popping/buzzing sound was heard from the live stream in Discord or any other platform while using the BlackShark V2 Pro. There’s no exact date when the official workaround/fix will be released. I’ll keep everyone posted. You may check your Razer Synapse 3.0’s update section from time to time. Feel free to submit a case to our Support Team or send me a PM. Thanks for everyone’s cooperation and understanding. 

 

Any news about this?

your devs have know about this issue for a long time so it should have been fixed by now if its a software issue, if it is a hardware issue then you need to let people know so they can return this headset and get another one that actually works to a satisfactory level

Userlevel 7

Hey 8 days later got my headset recently and i have the exact same problem as everyone above. Seems to be a common issue glad to see there's workarounds and a solution on the way

 

 

Hey bob31702 and to everyone on this thread! There's no confirmation yet of the official fix/workaround to the concern. I’ll keep monitoring this thread until our Devs Team relays the resolution. Thanks for your patience.

Userlevel 1

I am glad to hear other people are experiencing this issue and it’s not just my unit. I just received this headset today and really hope it can be fixed soon via a driver update. I am also on the latest firmware.

any update? very troubled.

Userlevel 1

Firmware update just dropped recently, going to test out the headset now and see if the buzzing is still there, or if they patched the bug. Hoping the team sorted the dongle issues out as it seems the dongle went from version 2.1.0 to 2.2.0 in the update.

 

Userlevel 1

Any fixes yet? Having the exact same issues over here on my end, really annoying as everything about this headset is an absolute beauty EXCEPT for screensharing.

I have a similar issue but it will make a REALLY loud static noise randomly. I’ve got the Blackshark V2 headset. I have to unplug the USB and replug to stop the noise temporarily. I just bought it not too long ago. 

Userlevel 2

FOR GAMERS , BY GAMERS…….. really??? i think alot of gamers stream so may want to rebrand. NOT FOR GAMERS , BY LAMERS

Hi everyone! Razer is aware of this issue and is working on a fix. Our Devs Team confirmed the behavior last May 22, 2023, that a popping/buzzing sound was heard from the live stream in Discord or any other platform while using the BlackShark V2 Pro. There’s no exact date when the official workaround/fix will be released. I’ll keep everyone posted. You may check your Razer Synapse 3.0’s update section from time to time. Feel free to submit a case to our Support Team or send me a PM. Thanks for everyone’s cooperation and understanding. 

 

Many people rely on Discord screen share for their occupations.  As a loyal customer I expect this issue to be resolved quickly.  

Userlevel 1

Hi everyone! Razer is aware of this issue and is working on a fix. Our Devs Team confirmed the behavior last May 22, 2023, that a popping/buzzing sound was heard from the live stream in Discord or any other platform while using the BlackShark V2 Pro. There’s no exact date when the official workaround/fix will be released. I’ll keep everyone posted. You may check your Razer Synapse 3.0’s update section from time to time. Feel free to submit a case to our Support Team or send me a PM. Thanks for everyone’s cooperation and understanding. 

 

Any news about this?

I’ve been told when I share my stream on discord that there is a very loud static, they have to mute my stream if they want to watch.

I’ve also noticed a slight hum (static) when opening new tabs or when playing certain games, this is a great headset, just sucks that these issues are bringing it down.

Userlevel 1

It's just about time to start flooding Social Media about this. Let EVERYONE know.

Same exact issue. Stream anything on discord buzzing sound starts. This is the only headset I have issues with. I was giving razer another chance after being burnt by previous headsets with cheap plastic breaking so easily. Now I can’t stream gameplay to friends or host any stream without this buzzing sound. Still sad to see no fix. 

Userlevel 1

Hello, I just received the headset today as well and after having a friend experience very loud unbearable static while viewing my Discord streams I did some troubleshooting and found a setting that fixed the issue for me.

This fix is obviously specifically for Discord.
Make sure that this Setting is unticked, restart your stream and have someone confirm that the static noise is gone.

 

 

The issue with this solution is the audio does not pick up from Google or any other web browser, only from certain games it seems. The issue is only on this specific headset, not any I have used before, so something Razer is using in the headset’s firmware is interfering with the experimental method Discord uses, which no other headset has a problem with. I’m sure Razer will find out the issue and resolve it in time, but this is only a temporary fix for now.

Userlevel 1

Edit 2: The bluetooth not having static is actually because when I connect the headset to my PC via bluetooth, I actually get no audio from any streaming site (youtube, netflix, amazon, etc). I can hear my discord call just fine, and people can hear me, but no audio when connected to bluetooth. Another thing to note is that when connecting via Bluetooth, the headset doesn’t seem to be picked up by Razer synapse.

 

When connected with the wireless dongle, the only issue is that while streaming I have a loud static sound for any people viewing my stream. I have tried disabling all enhancements and audio/mic enhancements when connected via USB. I have also tried another port on my PC.

Junk headphones

I’ve had a decent time with razer products thus far, would be a shame to have to take my business elsewhere.

Userlevel 2

seems like they don't care 2months no fix and generic responses. This was my first razor product and it will be my last gg razor

Userlevel 1

Hey 8 days later got my headset recently and i have the exact same problem as everyone above. Seems to be a common issue glad to see there's workarounds and a solution on the way

 

Userlevel 1

still upset though streaming is really important hope to see this fixed quick seems like its taking a white at the moment 

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